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Remote Call Center Training Jobs in Michigan (NOW HIRING)

University of Michigan

Call Center Rep Senior

Ann Arbor, MI · On-site +1

$18.75 - $26/hr

Experience with training Ambulatory Care workflows * Adheres to a high standard of personal and ... remote work mode are at the discretion of the hiring department. Work agreements are reviewed ...

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Remote Call Center Training information

What are the key skills and qualifications needed to thrive in Remote Call Center Training, and why are they important?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.
What are popular job titles related to Remote Call Center Training jobs in Michigan? For Remote Call Center Training jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Training jobs in Michigan look for? The top searched job categories for Remote Call Center Training jobs in Michigan are:
Remote Call Center Training jobs near you
Infographic showing various Remote Call Center Training job openings in Michigan as of June 2026, with employment types broken down into 1% Locum Tenens, 50% Full Time, 44% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Rep Senior

Call Center Rep Senior

University of Michigan

Ann Arbor, MI • On-site, Remote

$18.75 - $26/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

University Of Michigan rating

8.1

Company rating: 8.1 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

130th of 537 rated colleges and universities

Job description

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
Provides customer service to patients and referring providers, through the facilitation of various call center functions including phone triage, maintenance of clinic schedules and appointments and health record management. Responds to a high volume of telephone inquiries following Michigan Medicine and departmental scripts and procedures. Role held by an experienced staff member. Required to float between various contact center divisions as needed.
Responsibilities*
  • Contributes to the overall success of the access center which could include filling scheduling openings via referral work queues, recall lists, waitlists, etc.
  • Demonstrates customer excellence in answering incoming phones and retrieval of voicemail messages
  • Schedules patient appointments and procedures in a timely and accurate manner and informs patients of any necessary preparation in accordance with establish guidelines
  • Gathers and verifies patient demographics, insurance, authorizations, as well as referring and/or primary care physician information and other pertinent information, as appropriate
  • Initiates, routes and follows up on correspondence with clinicians regarding patient information, including efficient us of the electronic health record system in-boxes
  • Requests and obtains accurate and timely health record from outside providers to support continuity of care
  • Prepares patient itineraries, assembles and mails patient information packets
  • Efficiently performs general office duties to include faxing, imaging documents, mail sorting and delivery.
  • Additional duties as assigned
Required Qualifications*
  • High school diploma or GED
  • 5+ years of experience, including considerable customer service experience
  • Mastery of ambulatory scheduling workflows
  • Flexible and innovative
  • At least 6 months to 2 years of work experience in a high-volume contact center
  • Experience with training Ambulatory Care workflows
  • Adheres to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, written and verbal communication skills, and demonstrated ability to interact with a diverse population
  • Be an active team player with the ability to work independently
  • Advanced clerical skills including proper telephone technique, typing, computer and data entry skills as well as advanced knowledge of MS Word and Excel
  • Demonstrates active listening, written, verbal and information technology skills
  • Exceptional interpersonal skills and ability to work well within a team setting
  • Possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
278757
Working Title
Call Center Rep Senior
Job Title
Call Center Rep Senior
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Call Ctr-Neurosci-Sleep Ctr
Posting Begin/End Date
6/11/2026 - 6/18/2026
Salary
$47,465.60 - $68,868.80
Career Interest
Service Employees Intl Union (SEIU)

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About University of Michigan

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The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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