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Remote Call Center Specialist Jobs (NOW HIRING)

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Healthcare Call Center Representative Fully Remote | Full-Time | Contract-to-Hire Employment Type: Contract-to-Hire (3-4 month contract through Medix) Pay Rate: $16.80/hour Start Dates: August 3rd & ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... As a Communication Specialist at MDS Communications, you won't just make calls--you'll make a ...

MDS Communications

Remote Call Center Agent

Jackson, MS · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... As a Communication Specialist at MDS Communications, you won't just make calls--you'll make a ...

MDS Communications

Remote Call Center Agent

El Paso, TX · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... As a Communication Specialist at MDS Communications, you won't just make calls--you'll make a ...

MDS Communications

Remote Call Center Agent

Orlando, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... As a Communication Specialist at MDS Communications, you won't just make calls--you'll make a ...

MDS Communications

Remote Call Center Agent

Charlotte, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... As a Communication Specialist at MDS Communications, you won't just make calls--you'll make a ...

RemX

Be Seen First

Remote Call Center Supervisor $23/hr Seasonal

Olive Branch, MS · Remote

$23/hr

Lead, coach, and support remote call center agents to ensure high‐quality service delivery. * Act as the liaison between clients, leadership teams, and call center staff. * Monitor daily call flow ...

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Remote Call Center Specialist information

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$25.5K

$74.6K

$83.5K

How much do remote call center specialist jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote call center specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a remote call center specialist?

A Remote Call Center Specialist is a customer service professional who works from a location outside of a traditional call center, usually from home. Their primary responsibilities include answering customer inquiries, resolving issues, and providing information about products or services over the phone, email, or chat. They use various communication tools and software to interact with customers and maintain records of interactions. Remote Call Center Specialists must have excellent communication skills, a reliable internet connection, and the ability to work independently. This role is ideal for people who are organized, tech-savvy, and enjoy helping others.

What skills and qualifications are needed to thrive as a remote call center specialist?

To thrive as a Remote Call Center Specialist, you need strong verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Excellent problem-solving, patience, and time management skills help you stand out in this position. These skills and qualities are vital for delivering efficient customer service, resolving issues remotely, and maintaining customer satisfaction in a virtual environment.

How does a remote call center specialist typically collaborate with team members and supervisors while working from home?

As a Remote Call Center Specialist, regular collaboration with team members and supervisors is facilitated through digital communication tools such as instant messaging platforms, video conferences, and cloud-based CRM systems. You can expect daily check-ins, virtual team meetings, and real-time support from supervisors, ensuring you stay connected and aligned with company goals despite working remotely. Additionally, most organizations provide ongoing training sessions and peer support channels to help specialists share knowledge and resolve challenges together. This collaborative structure helps maintain a sense of teamwork and accountability even in a remote setting.

What is the difference between Remote Call Center Specialist vs Customer Service Representative?

AspectRemote Call Center SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, call-based, often in a call center settingRemote or in-office, handling customer inquiries via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, retailWidespread across retail, banking, healthcare, and more
Search & Comparison IntentOften compared for remote support roles requiring specific skillsMore general customer support roles, but similar in duties

The Remote Call Center Specialist typically requires specific communication skills and may handle more technical or specialized support, often working remotely in call center environments. Customer Service Representatives have broader roles across various industries, focusing on general customer interactions. Both roles share similar credentials and work environments but differ in specialization and scope.

More about Remote Call Center Specialist jobs

What cities are hiring for Remote Call Center Specialist jobs?

Cities with the most Remote Call Center Specialist job openings:

What states have the most Remote Call Center Specialist jobs?

States with the most job openings for Remote Call Center Specialist jobs include:

What job categories do people searching Remote Call Center Specialist jobs look for?

The top searched job categories for Remote Call Center Specialist jobs are:

Remote Call Center Specialist jobs near you
Infographic showing various Remote Call Center Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Remote Call Center Representative

Medix

Pearland, TX • On-site, Remote

$15 - $16.80/hr

Full-time

Re-posted 16 days ago

Job description

Healthcare Call Center Representative
Fully Remote | Full-Time | Contract-to-Hire
Employment Type: Contract-to-Hire (3-4 month contract through Medix)
Pay Rate: $16.80/hour
Start Dates: August 3rd & September 14th
Location: Fully Remote
About the Role
We are seeking a Remote Healthcare Call Center Representative to join a Patient Access team supporting patients with appointment scheduling and general healthcare inquiries. This role serves as the first point of contact for patients and requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume call center environment.
This opportunity is ideal for candidates who enjoy helping others, have healthcare customer service experience, and are comfortable working independently in a structured remote setting.
Responsibilities
  • Handle 40-80+ inbound patient calls daily in a high-volume contact center environment
  • Schedule, confirm, reschedule, and cancel patient appointments accurately
  • Assist patients with general questions and provide clear, professional support
  • Route calls appropriately to specialty departments or additional resources
  • Utilize Epic EMR to complete appointment scheduling and documentation
  • Follow established scheduling procedures, workflows, and quality standards
  • Maintain performance metrics related to call quality, accuracy, and productivity
  • Participate in coaching sessions, feedback discussions, and quality assurance reviews

Required Qualifications
  • High school diploma or equivalent (proof required)
  • Strong verbal communication and customer service skills
  • Ability to manage a high volume of calls while maintaining accuracy
  • Strong attention to detail and organizational skills
  • Ability to work independently in a remote environment

Preferred Qualifications
  • Bilingual in Spanish and English strongly encouraged
  • Previous healthcare scheduling or patient access experience
  • Experience working with Epic EMR
  • Prior call center experience

Training Requirements
  • 4 weeks of mandatory training
  • Monday-Friday, 8:00 AM-5:00 PM CST
  • No time off permitted during training
  • Camera must remain on during training sessions
  • Supervised call handling begins during Week 3
  • Ongoing coaching and quality reviews continue after training completion

Post-Training Schedule
Schedules are assigned based on business needs and may include:
  • 8:00 AM-5:00 PM CST
  • 9:00 AM-6:00 PM CST
  • 10:00 AM-7:00 PM CST
  • 11:00 AM-8:00 PM CST
  • 12:00 PM-9:00 PM CST

Weekend availability is required.
Remote Work Requirements
  • Minimum 50 Mbps high-speed internet connection
  • Hardwired Ethernet connection required (no Wi-Fi, hotspot, or satellite internet)
  • Quiet, professional workspace free from distractions and background noise
  • Dedicated desk/workstation setup
  • Ability to complete required IT and equipment questionnaires

Equipment Provided
  • Thin client terminal
  • Dual monitors
  • Keyboard and mouse
  • Webcam
  • Wired headset
  • Ethernet cable

Candidates must have backup personal equipment available in the event of delays, replacements, or technical issues with company-provided equipment.
Hiring Process
  • Internet speed verification
  • IT hardware questionnaire completion
  • Two professional references
  • One-round interview with Contact Center Leadership

Compliance Requirements
  • Education verification
  • Employment verification
  • Background check
  • Drug screening
  • Health screening

Why Consider This Opportunity?
  • Fully remote position with equipment provided
  • Contract-to-hire opportunity with potential long-term employment
  • Structured training program and ongoing support
  • Opportunity to grow within a healthcare organization
  • Gain valuable experience in patient access and healthcare operations

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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