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Remote Call Center Representative Jobs in Ohio (NOW HIRING)

OPOC.us

Part-Time Outbound Call Associate

Worthington, OH · Remote

$14.50 - $19.25/hr

  • Life

  • Retirement

Remote Sales Development Representative As a Remote SDR, you will be an essential part of our ... Center Representative Business Development Reps or Lead Generators Servers, Bartenders, or ...

Liveops

Remote Customer Service Representative

Warren, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Toledo, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Lorain, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Dayton, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Elyria, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Lima, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Representative information

See Ohio salary details

$10

$17

$23

How much do remote call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote call center representative in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Ohio? The most popular types of Call Center Representative jobs in Ohio are:
What are popular job titles related to Remote Call Center Representative jobs in Ohio? For Remote Call Center Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Ohio look for? The top searched job categories for Remote Call Center Representative jobs in Ohio are:
What cities in Ohio are hiring for Remote Call Center Representative jobs? Cities in Ohio with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.

Enrollment Administrator - Customer Support for Learning and Development

Lifted, an Upwork Company™

Columbus, OH • On-site, Remote

$17.25 - $23/hr

Contractor

Re-posted 21 days ago

Job description

Company Description
The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels: primarily phone support. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families access quality education while working in a dynamic and collaborative environment.
Job Description
Key Responsibilities:
  • Customer-Focused Communicators: Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.
  • Customer Service Excellence: Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building. Maintain high accuracy, meet Quality Assurance standards, and contribute to enrollment goals.
  • Application Support: Deliver comprehensive support for K12 learning systems and business applications. Clearly explain product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions.
  • Enrollment Assistance Management: Handle high volumes of inbound and outbound customer interactions. Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience.
  • This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Multitasking and system proficiency: Efficiently navigate and switch between multiple systems while assisting families
  • Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently.
  • Relationship Building and Documentation: Build strong relationships with adult students, parents, or legal guardians. Ensure the timely collection of all required compliance documentation in line with departmental policies.
    Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies.
  • Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
  • Data Management: Accurately record call-related data in the Salesforce CRM tool within designated timeframes during and after calls.
  • Family-Focused Service: Address family concerns creatively and with integrity, provide feedback to teammates to improve processes, and focus on family retention.
  • Policy Compliance: Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security, ensuring the protection of family and student information.
  • Remote Work and Flexibility: Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Employees are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime.

Qualifications
REQUIRED QUALIFICATIONS:
  • High School Diploma / GED and relevant work experience
  • Minimum of 1 year of experience in a similar call center role
  • All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:
  • Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
  • Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
  • Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:
Physical and Technical Requirements:
  • This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking
  • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
  • Professional home office setup free from distractions during operational hours.
  • Ability to attend virtual training sessions via webcam.

Education and Knowledge:
  • Thorough knowledge of home-based connectivity support.

Communication Skills:
  • Strong verbal and written communication skills.
  • Excellent listening skills with a consultative approach to customer service.
  • Proficient in telephone and email etiquette.
  • Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.

Technical Proficiency:
  • Expertise in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and PC/Internet applications.
  • Proficiency in web-based applications; Salesforce experience is a plus.
  • Knowledge of modern Windows operating systems

Customer Service and Problem-Solving:
  • Strong problem-solving and analytical skills with a solutions-oriented mindset.
  • Resilient, detail-oriented, and accountable for high-quality work.
  • Ability to manage high call volumes and maintain positive team morale.

Professional and Personal Qualities:
  • Ability to prioritize competing tasks effectively to deliver results.
  • Independent and team-oriented work capabilities.
  • Open to feedback and guidance, demonstrating adaptability and improvement.
  • Resilient and positive contributor to team dynamics.

Additional Requirements:
  • Ability to clear required background check.

DESIRED QUALIFICATIONS:
  • Previous experience with Education/Stride/K12
  • Salesforce Experience
  • Previous Customer Service or Sales experience with proven record of achievement

Additional Information

Apply