Remote Call Center Quality Assurance Jobs in Riverside, CA

NV5/GRS Group seeks a dedicated and experienced Project Manager/Reviewer. The ideal candidate will join the Real Estate Transaction Services group, perform technical reviews, and manage all aspects of the Quality Assurance process for Property Condition Assessments for all types of commercial property.

We are hiring a project manager/PCA Reviewer with 5+ years of relevant experience in building sciences consulting or engineering due diligence or risk management-related services. While the position may require occasional physical field work, the primary tasks involve supporting field staff and reviewing their reports to ensure they are client-ready. This role is typically fulfilled as a remote employee. If a proximate NV5 office and space are available, the employee could operate part-time or full-time from this office location.

Key Responsibilities:

• Manage multiple projects simultaneously, ensuring quality control throughout each project's life cycle.
• Coordinate the efforts of team members to deliver projects according to plan.
• Cultivate strong relationships with team members and clients to ensure successful and timely project delivery.
• Mentor staff and adapt to various technical disciplines as needed.

• Perform quality assurance (QA) and quality control (QC) reviews of commercial Property and Facility Condition Assessments.
• Engage with subcontractors and field staff, monitor project progress, and maintain client communication.
• Clearly communicate project expectations to team members and staff.
• Provide recommendations and solutions to relationship managers and clients, considering the impact on the transaction process.
• Identify and resolve project issues, deliver progress reports, and manage client follow-up and concerns.
• Delegate tasks to appropriate team members and coordinate responses to client requests for scope changes.
• Facilitate the delivery of final reports and invoices.

Knowledge, Skills, and Abilities:

• Extensive knowledge of ASTM-2018 and the Property Condition Report Assessment process.
• Specific experience with Fannie Mae and Freddie Mac report formats.
• Experience with pre-acquisition PCA due diligence reporting is a plus.
• Familiarity with the basic principles of civil, structural, and geotechnical engineering, including construction and maintenance of structures and systems.
• Understand concepts of building component life cycles, system condition evaluation, and replacement costs.
• Proven ability to manage multiple tasks concurrently and deliver quality results on time.
• Exceptional writing skills and the ability to cultivate strong relationships within a team.
• Working knowledge of Quire (reporting writing platform).

Qualifications:

• A Bachelor's or Graduate Degree in Architecture or related Engineering Field (Civil, Mechanical, Construction Management, etc.)
• 5+ years of experience in architecture, engineering, and/or construction/cost estimating
• 3+ years of experience performing and/or reviewing property inspection reports
• 2+ years of experience completing similar work for financial institutions

The pay range for this remote position is $85,000 to $110,000 per year. Base pay offered may be higher or lower depending on the candidate's job-related knowledge, skills, experience, and location. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

All local employment laws apply. Base pay information is based on market location. Applicants should apply via the NV5 careers site.

NV5 offers a competitive compensation and benefits package that includes medical, dental, and life insurance, PTO, a 401(k), and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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