Remote Call Center Quality Assurance Jobs in Riverside, CA

Overview
Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. The Imagery and Remote Sensing team is applying cutting-edge techniques to revolutionize Imagery visualization and Analysis. We are passionate about applying imagery science and artificial intelligence to solve some of the world's biggest challenges.
Our team develops tools, APIs, and AI models for Analysts and Data Scientists, enabling them to leverage the latest research in imagery science, remote sensing, and AI. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.
As a Product Engineer, you will play a key role in ensuring the quality and usability of our imagery and remote sensing tools, models, and libraries. You will design and implement test plans, write test code, and validate software, SDKs, and AI models to help deliver robust, high-quality products to our customers. This will also include performing, documenting, and teaching a wide variety of technical tasks, developing best practices, creating tutorials and documentation, and gathering requirements. If you are passionate about imagery and remote sensing and communicate effectively via writing and presentations, this is the place to be!
Responsibilities

• Develop and implement test plans for new features and bug fixes to maintain product quality
• Review and analyze test results; report status on software quality and stability; test and certify software, SDK, and AI model quality
• Work closely with account managers and software developers to understand customer requirements and help formulate appropriate Imagery and Remote Sensing solutions for various industry scenarios
• Collaborate with software developers on software project teams to help build new software and plan for future releases
• Help test new Imagery processing and analysis user experiences, workflows, and analytics using customer data
• Help develop the future roadmap for Imagery and Remote Sensing support in all relevant ArcGIS products
• Support technology demonstrations for industry events
• Act as a technical point of contact for industry business partners and integrators to ensure Esri interoperability

Requirements

• 2+ years of industry experience in a software development or QA environment, preferably product-based or geospatial consulting companies
• Strong understanding of image analysis and remote sensing techniques
• Hands-on experience in QA processes, implementing test plans, developing or managing test automation, and product certification
• Familiarity with GIS concepts, spatial data, and geospatial workflows
• Basic understanding of machine learning, deep learning, and AI Prompt Engineering
• Effective project management, time management, and organizational skills
• Technical writing skills and experience authoring samples, blog posts, and product documentation
• Bachelor's degree in GIS, geography, engineering, computer science, math, or related fields

Recommended Qualifications

• Master's degree in GIS, geography, engineering, computer science, math, or related fields
• Strong knowledge of software QA methodologies, tools, and processes
• Experience working in an Agile/Scrum development process
• Hands-on experience with the ArcGIS suite of products or open-source GIS software
• Experience with remote sensing, satellite imagery, and multispectral image analysis
• Experience designing modern desktop user experiences

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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$79,664-$133,120 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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