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Remote Call Center Quality Assurance Jobs in Riverside, CA

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... Remote Licensed Life Insurance Agent | Inbound Final Expense Insurance Sales | Work From Home ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... Remote Licensed Life Insurance Agent | Inbound Final Expense Insurance Sales | Work From Home ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

ICF

Construction QA/QC Lead - Disaster Recovery

Irvine, CA · On-site +1

$89K - $119K/yr

ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal ... Remote position with possible travel to client sites and field offices throughout La County, CA ...

ICF

Construction QA/QC Lead - Disaster Recovery

Riverside, CA · On-site +1

$87K - $115K/yr

ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal ... Remote position with possible travel to client sites and field offices throughout La County, CA ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Marketing machine-on average, 10+ quality leads transferred to our Lending Officers daily.

Johnson Service Group

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Customer Service Representative I

Irvine, CA · Remote

$18.57/hr

Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center. Must live in ... Monday- Friday 9:00am-5:30 pm (Remote) Hourly Rate: $18.57 Qualifications * High School diploma or ...

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Remote Call Center Quality Assurance information

See Riverside, CA salary details

$12

$24

$41

How much do remote call center quality assurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote call center quality assurance in Riverside, CA is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $25.10 per hour, depending on experience, location, and employer.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are popular job titles related to Remote Call Center Quality Assurance jobs in Riverside, CA?

For Remote Call Center Quality Assurance jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance jobs in Riverside, CA look for?

The top searched job categories for Remote Call Center Quality Assurance jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Call Center Quality Assurance jobs?

Cities near Riverside, CA with the most Remote Call Center Quality Assurance job openings:

Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Riverside, CA as of August 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,967 per year, or $24.5 per hour.

Call Center Sales Representative

Family Comes First LLC

Irvine, CA • Remote

$50K - $100K/yr

Full-time

Posted 25 days ago

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Job description

⭐ ACTIVE LIFE INSURANCE LICENSE REQUIRED – PLEASE DO NOT APPLY WITHOUT A CURRENT LICENSE ⭐

Remote Licensed Life Insurance Agent | Inbound Final Expense Insurance Sales | Work From Home | Monday–Friday

Are you looking for a legitimate remote insurance sales position where you can spend your day doing what you do best—helping clients and closing sales?

We’re looking for motivated, licensed Life Insurance Agents to join our growing team. Every day you’ll speak with consumers who are actively interested in Final Expense Life Insurance, help them find the right coverage, complete their application, and get them enrolled.

This is a fast-paced, high-energy sales environment that’s perfect for agents who enjoy staying busy and earning great money.

Responsibilities

  • Answer inbound calls from consumers interested in Final Expense Life Insurance.
  • Review coverage options and rates.
  • Verify customer information and eligibility.
  • Complete insurance applications.
  • Navigate multiple carrier websites and internal systems.
  • Provide outstanding customer service while closing sales.

Requirements

  • Active Resident Life Insurance License (Required)
  • Previous Life Insurance or Final Expense sales experience preferred.
  • Strong communication and closing skills.
  • Comfortable working with multiple computer programs at once.
  • Reliable internet connection and a quiet home office.
  • Self-motivated with a positive attitude and strong work ethic.

Why Agents Enjoy Working Here

  • ✅ Company-paid inbound leads.
  • ✅ No cold calling or purchasing leads.
  • ✅ 100% remote, work-from-home.
  • ✅ Monday–Friday schedule.
  • ✅ No recruiting or building a downline.
  • ✅ This is a true sales position—not an opportunity to build an agency.
  • ✅ No chargebacks to agents.
  • ✅ Once you’re paid, our retention team services the policy so you can stay focused on selling.
  • ✅ We help cover state licensing, renewals, and carrier appointment costs.
  • ✅ Supportive management and a team that wants you to succeed.

If you’re a licensed insurance professional looking for a stable, full-time remote position with company-paid leads and a steady flow of inbound opportunities, we’d love to hear from you.

Apply today and start closing more business—not chasing it.

Company Description

We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced environment. Back to back calls means more opportunities to make money.