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Remote Call Center Quality Assurance Jobs in Riverside, CA

Kimco Staffing

Call Center Representative

Anaheim, CA · On-site +1

$21/hr

Call Center Representative (Inbound/Outbound) Hours : 8am - 4:45 pm Location: Huntington Beach, CA ... Have dependable internet access to facilitate hybrid remote and onsite. * Answer customer calls and ...

Kimco Staffing

Call Center Representative

Irvine, CA · On-site +1

$21/hr

Call Center Representative (Inbound/Outbound) Hours : 8am - 4:45 pm Location: Huntington Beach, CA ... Have dependable internet access to facilitate hybrid remote and onsite. * Answer customer calls and ...

Qcells

QA Audits & Controls Manager

Irvine, CA · On-site +1

$90K - $120K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Perform post-approval QA audits of milestone reviews. * Validate adherence to milestone checklists and operational requirements.

ICF

Construction QA/QC Lead - Disaster Recovery

Irvine, CA · On-site +1

$89K - $119K/yr

ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal ... Remote position with possible travel to client sites and field offices throughout La County, CA ...

ICF

Construction QA/QC Lead - Disaster Recovery

Riverside, CA · On-site +1

$87K - $115K/yr

ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal ... Remote position with possible travel to client sites and field offices throughout La County, CA ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Marketing machine-on average, 10+ quality leads transferred to our Lending Officers daily.

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Marketing machine--on average, 10+ quality leads transferred to our Lending Officers daily.

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All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance JobsRemote Call Center Quality Assurance Jobs in Riverside, CA

Remote Call Center Quality Assurance information

See Riverside, CA salary details

$12

$24

$41

How much do remote call center quality assurance jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote call center quality assurance in Riverside, CA is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $25.10 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in Remote Call Center Quality Assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a Remote Call Center Quality Assurance job?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Call Center Quality Assurance position, and why are they important?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are popular job titles related to Remote Call Center Quality Assurance jobs in Riverside, CA? For Remote Call Center Quality Assurance jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Quality Assurance jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Quality Assurance jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Quality Assurance jobs? Cities near Riverside, CA with the most Remote Call Center Quality Assurance job openings:
Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $50,967 per year, or $24.5 per hour.
Call Center Representative

Call Center Representative

Kimco Staffing

Anaheim, CA • On-site, Remote

$21/hr

Full-time

Posted 15 days ago

Job description

Manufacturing company in the Huntington Beach area is seeking a Customer Service Representative. After 30 day training, you will work 2 days remotely (Mon/Fri). 
Job Title: Call Center Representative (Inbound/Outbound)
Hours: 8am - 4:45 pm 
Location: Huntington Beach, CA 
Pay: $21.00 per hour 
Job Description/ Essential Functions: 
The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members of the customer service team in a remote work environment. 
Ind addition to these duties, the Customer Service Representative will also:
  
  • Have dependable internet access to facilitate hybrid remote and onsite.    
  • Answer customer calls and actively listen to identify their issues. 
  • Build customer relationships, earning their loyalty and trust. 
  • Enter customer orders and returns in ERP system. 
  • Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options and resolving warranty concerns.
Attributes/Skills Required:
  • Ability to read, write, speak, and understand English fluently. 
  • Excellent interpersonal, organizational, and communication skills. 
  • Excellent verbal and written communication. 
  • Ability to explain things easily in ways that people can understand. 
  • A sense of urgency and efficiency in all tasks
To Apply: Email your resume for consideration

PandoLogic. Keywords: Call Center Representative, Location: Anaheim, CA - 92807 , PL: 603812644
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About Kimco Staffing

Sourced by ZipRecruiter

Kimco Staffing Services, Inc. was founded in 1986 by Kim I. Megonigal. Mr. Megonigal built Kimco from the ground up, on a Foundation of Integrity, Innovation, Excellent service and a Genuine concern for people. In the early years of the Company’s success, Kimco Office Professionals and Industrial Staffing paved the way for the incredible growth of Kimco. While Kimco enjoyed a solid reputation for Quality, Consistency and Unparalleled customer service, Mr. Megonigal saw the opportunity to create specialized practices that truly catered to the needs of his clients and candidates. We have helped more than 212,000 people find employment since 1986. You can count on Kimco Staffing Services to connect you with top employers and guide you every step of the way in your job search. With more than 30 years of award winning service.

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

1986

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