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Remote Call Center Quality Assurance Jobs in Riverside, CA

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... Remote Licensed Life Insurance Agent | Inbound Final Expense Insurance Sales | Work From Home ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Family Comes First LLC

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Remote Final Expense Agent

Irvine, CA · Remote

$48K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Qcells

QA Audits & Controls Manager

Irvine, CA · On-site +1

$90K - $120K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Conduct post-approval quality assurance (QA) audits of milestone reviews to ensure accuracy, consistency, and compliance with ...

Family Comes First LLC

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Life Insurance Agent

Irvine, CA · Remote

$48K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Family Comes First LLC

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Life Insurance Agent

Irvine, CA · Remote

$48K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

ICF

Construction QA/QC Lead - Disaster Recovery

Irvine, CA · On-site +1

$89K - $119K/yr

ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal ... Remote position with possible travel to client sites and field offices throughout La County, CA ...

ICF

Construction QA/QC Lead - Disaster Recovery

Riverside, CA · On-site +1

$87K - $115K/yr

ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal ... Remote position with possible travel to client sites and field offices throughout La County, CA ...

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Remote Call Center Quality Assurance information

See Riverside, CA salary details

$12

$24

$41

How much do remote call center quality assurance jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote call center quality assurance in Riverside, CA is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $25.10 per hour, depending on experience, location, and employer.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are popular job titles related to Remote Call Center Quality Assurance jobs in Riverside, CA?

For Remote Call Center Quality Assurance jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance jobs in Riverside, CA look for?

The top searched job categories for Remote Call Center Quality Assurance jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Call Center Quality Assurance jobs?

Cities near Riverside, CA with the most Remote Call Center Quality Assurance job openings:

Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,967 per year, or $24.5 per hour.

Contact Center Specialist (Call Center Remote-US)

Westcliff University

Irvine, CA • On-site, Remote

$75K/yr

Full-time

Posted 18 days ago

Job description

Job Type
Full-time
Description
What if I told you, it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply?
What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?
See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.
At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together.
Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline - "Educate. Inspire, Empower." - is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.
By joining the Westcliff team, you'll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff's progress as we grow and succeed together!
Job Title: Contact Center Specialist (Remote)
Position Overview
The Contact Center Specialist plays a critical role in supporting the effectiveness and compliance of the enrollment contact center. This role focuses on managing call campaigns, monitoring call quality, and collaborating closely with Admissions Management to enhance advisor performance and training. The ideal candidate has a strong understanding of admissions or sales business practices, excels at using contact center technology, and is passionate about improving both operational efficiency and the student experience.
Key Responsibilities
Contact Center Operations & Workflow Support
In Zoom Contact Center:
  • Build, launch, and monitor outbound and inbound call campaigns and dialler campaigns
  • Configure and maintain automated workflows to ensure timely, efficient contact with prospective students.
  • Coordinate phone blitzes and specialized outreach campaigns in partnership with Admissions leadership.
  • In collaboration with IT department, implement new features and improvements
  • Identify opportunities to streamline systems, scripts, and workflows to improve conversion and compliance.
  • Develop and deliver call center user trainings

Quality Assurance & Performance Insights
  • Review recorded calls and transcripts for compliance, quality, and alignment with enrollment goals.
  • Identify keywords, red flags, or behavioral patterns that signal training or coaching needs.
  • Provide actionable insights to Admissions Management for follow-up and performance improvement.
  • Contribute to developing quality scorecards and call evaluation standards.

Collaboration & Training Support
  • Partner closely with Admissions Management to support advisor development, coaching, and accountability.
  • Share QA findings and trend data to inform training sessions and performance discussions.
  • Assist in onboarding new advisors by helping them understand outreach strategies, and quality standards.
  • Help ensure consistent messaging, adherence to scripts, and alignment with the institution's enrollment goals.

Workforce Coordination & Reporting
  • Support advisor scheduling, coverage, and time-off tracking to ensure adequate contact center staffing.
  • Maintain dashboards and reports on call volume, contact rates, and conversion trends.
    Communicate campaign performance and advisor engagement metrics to leadership.
  • Achieve/maintain service levels through workforce management
Qualifications
  • Bachelor's degree required
  • 3+ years of experience managing call center operations, overseeing technology, processes, and operations, including call campaigns, diallers, call quality, reporting, and collaborating to enhance staff and customer experience, and training.
  • Experience with Zoom Contact Center or similar system (Five9, Talkdesk, NICE, etc.) required.
  • Working knowledge of admissions business practices or sales processes strongly preferred.
  • Strong interpersonal and communication skills, with the ability to collaborate across departments.
  • Analytical mindset with experience using reports and dashboards to drive performance improvements.
  • Comfortable working remotely in a fast-paced, metrics-driven setting.

Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.
Salary Description
$75,000

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