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Remote Call Center Quality Assurance Manager Jobs in Reston, VA

PerformYard

Manual QA Tester

Arlington, VA · Remote

Our long-term vision is to change the way performance is managed and measured in organizations of ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Execute manual test ...

VivSoft Technologies

QA/Test Engineer

Herndon, VA · Remote

$110K - $130K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Familiarity with DAF scheduling, training management, stan/eval, or data integration * Salesforce ...

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Remote Call Center Quality Assurance Manager information

See Reston, VA salary details

$39.5K

$122.8K

$186.2K

How much do remote call center quality assurance manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote call center quality assurance manager in Reston, VA is $122,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $150,300.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.

What are popular job titles related to Remote Call Center Quality Assurance Manager jobs in Reston, VA?

For Remote Call Center Quality Assurance Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance Manager jobs in Reston, VA look for?

The top searched job categories for Remote Call Center Quality Assurance Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Call Center Quality Assurance Manager jobs?

Cities near Reston, VA with the most Remote Call Center Quality Assurance Manager job openings:

Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,839 per year, or $59.1 per hour.

Manual QA Tester

PerformYard

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Ready to join a fast growing, and category leading SaaS company? Do you get excited about delivering high-value, frequently-used features to users who rely on your products to execute their jobs daily? Are you looking to help a startup achieve its next level of growth? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer's employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that's where you come in!

As a key member, the Manual QA Tester will work closely with product managers, developers, and QA engineers to test new features, identify bugs, and help ensure a smooth experience across our platform. You'll play a key role in validating product changes before they reach customers. This role offers growth opportunities as our QA team expands. 

This is a 100% Remote position - now & forever

Requirements

What You'll Do:

  • Execute manual test cases for new features, bug fixes, and regression testing
  • Review product requirements and acceptance criteria to identify test needs
  • Perform exploratory testing to catch edge cases and usability issues
  • Report bugs clearly in Jira with detailed reproduction steps and screenshots
  • Collaborate with the development and QA team during sprints
  • Help maintain and organize test documentation and checklists
  • Provide feedback to improve testing workflows and coverage

What you'll Bring:

  • 1-2 years of experience in manual QA testing, preferably on web applications
  • Familiarity with agile development practices (Scrum or Kanban)
  • Strong attention to detail and a methodical testing mindset
  • Experience using Jira or similar issue tracking tools
  • Basic understanding of how browsers, APIs, and client-server applications work
  • Clear written and verbal communication, especially in documenting test results and bugs

Bonus Points:

  • Experience testing SaaS or B2B products
  • Familiarity with test case management tools like TestRail or Xray
  • Exposure to browser developer tools and tools like Postman
  • Interest in learning automation tools in the future (e.g., Playwright, Cypress)
  • Experience with NoSQL databases
  • Experience with logging tools like Sentry
  • A desire to do and achieve brilliant things! 
  • Authentically curious, you love learning and improving yourself

Sound like you? Apply now by clicking the link below!

Click this link to learn more about our SaaS platform: https://www.performyard.com/flexible-features

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Apply