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Remote Call Center Quality Assurance Manager Jobs in Reston, VA

ESM

Quality Assurance Manager - Senior

Vienna, VA · Remote

$140K - $165K/yr

We are hiring a Quality Assurance Manager to support an enterprise-level program within a federal ... remote office locations.Additional RequirementsOther duties as assignedESM provides equal ...

BayNova LLC

Quality Assurance Specialist

Arlington, VA · On-site +1

... remote / work from home role. This role performs functional and integration testing. The right ... Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

BayNova LLC

Quality Assurance Specialist

Arlington, VA · Remote

... remote / work from home role. This role performs functional and integration testing. The right ... Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

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All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance Manager JobsRemote Call Center Quality Assurance Manager Jobs in Reston, VA

Remote Call Center Quality Assurance Manager information

See Reston, VA salary details

$39.5K

$122.8K

$186.2K

How much do remote call center quality assurance manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote call center quality assurance manager in Reston, VA is $122,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $150,300.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.

What are popular job titles related to Remote Call Center Quality Assurance Manager jobs in Reston, VA?

For Remote Call Center Quality Assurance Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance Manager jobs in Reston, VA look for?

The top searched job categories for Remote Call Center Quality Assurance Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Call Center Quality Assurance Manager jobs?

Cities near Reston, VA with the most Remote Call Center Quality Assurance Manager job openings:

Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,839 per year, or $59.1 per hour.

Training and Quality Assurance Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 24 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

         Lead the daily operations of the Training and Quality Assurance team.

         Develop, implement, and maintain training programs for new hires and existing staff.

         Design and update training materials, job aids, and instructional resources.

         Conduct instructor-led, virtual, and self-paced training programs.

         Establish quality standards and performance evaluation methodologies.

          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

         Conduct calibration sessions with operational leadership and quality teams.

          Analyze quality trends and identify opportunities for coaching and performance improvement.

         Prepare quality assurance reports, dashboards, and performance analyses.

         Develop corrective action plans and continuous improvement initiatives.

         Coordinate with operational leadership to identify training needs and performance gaps.

          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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