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Remote Call Center Quality Assurance Manager Jobs in Reston, VA

E Logic

Quality Assurance (QA) Analyst

Washington, DC · Remote

$85K/yr

The QA Analyst will conduct quality assurance reviews of software deliverables, verify compliance ... Ability to manage multiple priorities and meet project deadlines. Preferred Qualifications * ISTQB ...

Data Society

QA Lead

Washington, DC · Remote

In this role, you will lead our offshore QA team, manage the test exit criteria process, and serve ... This role is work-from-home (remote) though must be able to commute to client offices in Falls ...

Data Society

QA Lead

Washington, DC · On-site +1

In this role, you will lead our offshore QA team, manage the test exit criteria process, and serve ... This role is work-from-home (remote) though must be able to commute to client offices in Falls ...

THRONE LABS INC

QA Engineer

Washington, DC · Remote

Software Quality Assurance Engineer FULL-TIME, WASHINGTON, D.C. About the job Throne aims to ... Ability to communicate effectively with on-site and remote teams, and explain technical concepts ...

VivSoft Technologies LLC

QA/Test Engineer

Herndon, VA · On-site +1

$110K - $130K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Familiarity with DAF scheduling, training management, stan/eval, or data integration * Salesforce ...

Harris

Quality Assurance Analyst

Washington, DC · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

PerformYard

Manual QA Tester

Arlington, VA · Remote

Our long-term vision is to change the way performance is managed and measured in organizations of ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Execute manual test ...

PerformYard

Manual QA Tester

Arlington, VA · On-site +1

Our long-term vision is to change the way performance is managed and measured in organizations of ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Execute manual test ...

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All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance Manager JobsRemote Call Center Quality Assurance Manager Jobs in Reston, VA

Remote Call Center Quality Assurance Manager information

See Reston, VA salary details

$39.5K

$122.8K

$186.2K

How much do remote call center quality assurance manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote call center quality assurance manager in Reston, VA is $122,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $150,300.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.

What are popular job titles related to Remote Call Center Quality Assurance Manager jobs in Reston, VA?

For Remote Call Center Quality Assurance Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance Manager jobs in Reston, VA look for?

The top searched job categories for Remote Call Center Quality Assurance Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Call Center Quality Assurance Manager jobs?

Cities near Reston, VA with the most Remote Call Center Quality Assurance Manager job openings:

Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,839 per year, or $59.1 per hour.

Quality Assurance (QA) Analyst

E Logic

Washington, DC • Remote

$85K/yr

Full-time

Re-posted 2 days ago

Job description

E-Logic is seeking a detail-oriented Quality Assurance (QA) Analyst to support the U.S. Department of Education's Impact Aid Grant System (IAGS). The QA Analyst will conduct quality assurance reviews of software deliverables, verify compliance with project requirements, and support Independent Verification & Validation (IV&V) activities to ensure the successful delivery of high-quality federal IT solutions.


Key Responsibilities
  • Review project documentation and technical deliverables for quality and completeness.
  • Perform quality assurance assessments and provide recommendations for improvement.
  • Verify compliance with project requirements and established standards.
  • Document findings and prepare quality assessment reports.
  • Collaborate with project teams to resolve quality issues.
  • Support continuous quality improvement initiatives.
  • Maintain accurate QA documentation and records.
  • Assist with project quality reviews and audits.
Required Qualifications
  • Bachelor's degree in Information Technology, Business, Computer Science, or a related field.
  • 5+ years of experience in software quality assurance, software testing, or quality control supporting federal systems.
  • Experience reviewing software requirements, technical documentation, and system deliverables.
  • Strong analytical, organizational, and communication skills.
  • Ability to manage multiple priorities and meet project deadlines.
Preferred Qualifications
  • ISTQB, CSQA, or Six Sigma Green Belt certification.
  • Experience with requirements traceability and software testing methodologies.
  • Experience supporting Independent Verification & Validation (IV&V) projects.
Equal Opportunity Employer

E-Logic is an Equal Opportunity Employer. We do not discriminate or exclude based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any legally protected characteristic. Selection is based solely on business needs and qualifications.