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Remote Call Center Manager Jobs in Riverside, CA

LERETA, LLC

Outsource Task Processor III

Pomona, CA · On-site +1

$16.96 - $22.90/hr

... Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without ... manages individual pipeline while adhering to lender's Service Level Agreement without supervision.

PCV Murcor

Status I (Remote/Out of State ok)

Pomona, CA · Remote

$19 - $21/hr

... Call Center experience 1 - 3 years of soft collection experience Experience in fast paced environment Prior Knowledge Customer Service principles Real Estate related industry Appraisal Management

PCV Murcor

Status I (Remote/Out of State ok)

Pomona, CA · On-site +1

$19 - $21/hr

... Call Center experience 1 - 3 years of soft collection experience Experience in fast paced environment Prior Knowledge Customer Service principles Real Estate related industry Appraisal Management

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Create a CRM strategy on Kia's acquisition, engagement and retention strategies, leveraging an integrated CX database which includes web behavior, marketing, sales, service, call center and connected ...

Kia America, Inc.

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Create a CRM strategy on Kia's acquisition, engagement and retention strategies, leveraging an integrated CX database which includes web behavior, marketing, sales, service, call center and connected ...

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All JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Riverside, CA

Remote Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do remote call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Riverside, CA? The most popular types of Remote Call Center jobs in Riverside, CA are:
What are popular job titles related to Remote Call Center Manager jobs in Riverside, CA? For Remote Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Manager jobs? Cities near Riverside, CA with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Riverside, CA as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,596 per year, or $32 per hour.
Outsource Task Processor III

Outsource Task Processor III

LERETA, LLC

Pomona, CA • On-site, Remote

$16.96 - $22.90/hr

Full-time

Posted yesterday

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

163rd of 426 rated business services

Job description

The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender’s Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.

Tax Procurement and Payment

· Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions

· Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing

· Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds

· Follows agency guidelines and special processing instructions

· Builds Tax Lines as needed utilizing the TED table

· Validates lender payees prior to making disbursements

· Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)

· Completes all required processing on exception reports within SLA

· Balances all disbursements prior to end of day and submit all payment back daily

· Trains other employees on all aspects of Task Processing

Workflow Management

· Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task

· Prepares production/statistical reports to mortgage lenders and direct supervisors

· Ensures all items follow standards and all SLA’s

· Notifies Leadership when overtime or assistance is needed

Customer Service

· Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner

· Notifies business partners of reporting errors in a clear concise manner

· Maintains a positive working relationship with both internal and external business partners

· Communicates new lender requests to management

Quality Control

· Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met

· Prepares production/statistical reports as applicable

· Maintains required quality scores

This position will perform other duties as assigned based on the needs of the department.

Salary range: $16.96 - $22.90

Position can be based in Irving, TX, Pomona, CA or Remote

Core Competencies:

  • Must be a team player and can work in a team environment
  • Must possess effective communication skills, both written and verbal
  • Must be able to work in a fast-paced environment
  • Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion data

Required Education and Experience:

  • High School Diploma or equivalent
  • Experience in Microsoft Excel and Microsoft Word
  • Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems
  • Data Entry/Computer usage experience
  • Customer Service Experience
  • Minimum of 2 years as an Outsourcing Task Processor II
  • Must be able to type 40+ wpm
  • Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables)
  • Must be able to use 10 key by touch; 9k or above with 98% accuracy
  • Must have intermediate knowledge of Real Estate Tax Servicing

Apply