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Remote Call Center Manager Jobs in Riverside, CA

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Educates clients on how to better manage their mortgage and debt. * Assists clients through the ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Educates clients on how to better manage their mortgage and debt. * Assists clients through the ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Educates clients on how to better manage their mortgage and debt. * Assists clients through the ...

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Create a CRM strategy on Kia's acquisition, engagement and retention strategies, leveraging an integrated CX database which includes web behavior, marketing, sales, service, call center and connected ...

Kia America, Inc.

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Create a CRM strategy on Kia's acquisition, engagement and retention strategies, leveraging an integrated CX database which includes web behavior, marketing, sales, service, call center and connected ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Riverside, CA

Remote Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do remote call center manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for remote call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Riverside, CA? The most popular types of Remote Call Center jobs in Riverside, CA are:
What are popular job titles related to Remote Call Center Manager jobs in Riverside, CA? For Remote Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Manager jobs? Cities near Riverside, CA with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 84% Full Time, 4% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $66,596 per year, or $32 per hour.
Mortgage Loan Officer

Mortgage Loan Officer

loanDepot

Irvine, CA • On-site, Remote

$12 - $18.17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Position Summary:

Our Direct Sales channel is at the core of who we are at loanDepot-a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients' needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.

Responsibilities:

  • Licensed Lending Officersreceive a high-volume lead flow of online customer contacts daily from our call center.
  • Will present loanDepot's competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
  • Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client's goals.
  • Educates clients on how to better manage their mortgage and debt.
  • Assists clients through the loan process from application to closing.
  • Maintains minimum production standards including originations & fundings.

Requirements:

  • 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
  • Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, Plano, TX, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
  • NMLS SAFE ACT compliant, holding5 or more active state licenses REQUIRED.
  • Proven production of top performance in alike model REQUIRED.
  • Flexible and adaptable, learns and reacts quickly at a faster than average pace.
  • Excellent customer service & follow through-were here to take care of our clients.

The Perks:

  • Compensation--Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
  • Training/Licensing-- Company provided sales training, in addition to continuing education & licensing support.
  • Marketing machine-on average, 10+ quality leads transferred to our Lending Officers daily.
  • Competitive pricing--we fight for every deal to support our clients.
  • Quick turn times-- we understand we must close quickly.
  • Benefits-- excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
  • Financial Planning-- 401K with company match.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is $12.00 - $18.17/hour (determined by minimum wage state and county requirements); in addition to an uncapped commission plan. Ramp up bonuses possible, based on a proven record of recent production.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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