ZipRecruiter

Log In

2

Remote Call Center Coach Jobs in California (NOW HIRING)

Adecco

Customer Service Call Center

El Segundo, CA · Remote

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous call center, customer service, or contact center experience preferred * Strong verbal and ... Ability to work independently in a remote environment * Professional demeanor with strong attention ...

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · On-site +1

$23.41 - $24.26/hr

... coaching sessions • Utilize group chat to ensure first call resolution, and escalate critical ... Call Center Hours of Operation will be 8:00 AM - 5:00 PM Eastern time, Monday-Friday. Agents will ...

New

VOLT

Remote Inbound Insurance Representatives

Sacramento, CA · On-site +1

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

If you have experience handling high-volume inbound calls in a remote, call center, or medical insurance environment, we'd love to hear from you! As an Inbound Insurance Representative, you will:

Aston Carter

HR Assistant (Call Center)

Bakersfield, CA · Remote

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

FULLY REMOTE! POSITION IS A 6 MONTH CONTRACT TO START! MUST HAVE STRONG CALL CENTER EXPERIENCE! WILL BE ASSIGNED A SCHEDULE AFTER OFFER! MAY BE ASSIGNED TO WORK WEEKENDS! WILL HAVE TWO DAYS OFF IN A ...

New

previous pagenext page

Showing results 21-40

All JobsCall Center Coach JobsRemote Call Center Coach JobsRemote Call Center Coach Jobs in California

Remote Call Center Coach information

What skills and qualifications are needed to thrive as a remote call center coach?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a remote call center coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a remote call center coach support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.

What are popular job titles related to Remote Call Center Coach jobs in California?

For Remote Call Center Coach jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Coach jobs in California look for?

The top searched job categories for Remote Call Center Coach jobs in California are:

What cities in California are hiring for Remote Call Center Coach jobs?

Cities in California with the most Remote Call Center Coach job openings:

Remote Call Center Coach jobs near you

Call Center Representative I - (Arabic or Spanish Speaking preferred)

Neighborhood Healthcare

Escondido, CA • On-site, Remote

$22 - $29.41/hr

Full-time

Re-posted 20 days ago

Neighborhood Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969,  our employees have been making this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you.

Role Overview

As a Healthcare Call Center Representative at Neighborhood Healthcare, you will play a crucial role in ensuring our patients receive the care and assistance they need. You will serve as the first point of contact for patients, responding to their inquiries, providing information, appointment scheduling and guiding them through the healthcare process. Your exceptional communication skills and empathetic nature will help create a positive experience for our patients and their families.

Position will have an option of remote work (in San Diego County or Riverside County) once on-site training completed.  

*Please note, this is a temporary full-time position with an anticipated end of assignment in December 2026.*

Why Join Our Patient Navigation- Call Center Team: 

  1. Make a Difference: By providing excellent customer service, you will directly contribute to the well-being of patients and their families.
  2. Professional Development: We value continuous learning and offer opportunities for career growth and development within the organization.
  3. Supportive Environment: We foster a positive and inclusive work culture, promoting teamwork, open communication, and work-life balance.
  4. Competitive Compensation: We offer a competitive salary, along with benefits and incentives, to recognize and reward your hard work.
  5. Impactful Work: Your role as a Healthcare Call Center Representative will be critical in shaping the patient experience and improving our services.

Join our team of dedicated professionals who are passionate about healthcare and committed to providing exceptional service. Apply now to embark on a rewarding career as a Healthcare Call Center Representative with Neighborhood Healthcare, we are #BetterTogether!

Healthcare Call Center Representative I

Requirements:

One year of Customer Service experience preferred

High School Diploma or GED

Arabic/English or Spanish/English bilingual preferred 

Pay range: $22.00 to $29.41 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

What Neighborhood Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply