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Remote Call Center Analyst Jobs in Raleigh, NC (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

AMBA

Professional Liability Insurance Agent

Raleigh, NC · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

AMBA

Professional Liability Insurance Agent

Raleigh, NC · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound ... During peak season you can expect heavy call volume * Manage the customer relationship to ensure ...

Kobie Marketing

Sr. Account Manager

Raleigh, NC · Remote

Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ... Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly ...

Kobie Marketing

Sr. Account Manager

Raleigh, NC · Remote

Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ... Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly ...

UNC Health Careers

Revenue Cycle Representative

Raleigh, NC · On-site +1

$18.12 - $25.51/hr

... Call-Center, or Collections) Knowledge/Skills/and Abilities Requirements: Job Details Legal ... Remote Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This ...

UNC Health Careers

Revenue Cycle Representative

Raleigh, NC · On-site +1

$18.12 - $25.51/hr

... Call-Center, or Collections) Knowledge/Skills/and Abilities Requirements: Job Details Legal ... Remote Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This ...

UNC Health Careers

Revenue Cycle Representative

Raleigh, NC · On-site +1

$18.12 - $25.51/hr

... Call-Center, or Collections) Knowledge/Skills/and Abilities Requirements: Job Details Legal ... Remote Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This ...

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All JobsCall Center Analyst JobsRemote Call Center Analyst JobsRemote Call Center Analyst Jobs in Raleigh, NC

Remote Call Center Analyst information

See Raleigh, NC salary details

$29.2K

$62.8K

$96.2K

How much do remote call center analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote call center analyst in Raleigh, NC is $62,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $80,700.00 per year, depending on experience, location, and employer.

What does a Remote Call Center Analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a Remote Call Center Analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do Remote Call Center Analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.
What are popular job titles related to Remote Call Center Analyst jobs in Raleigh, NC? For Remote Call Center Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Analyst jobs in Raleigh, NC look for? The top searched job categories for Remote Call Center Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Call Center Analyst jobs? Cities near Raleigh, NC with the most Remote Call Center Analyst job openings:
Remote Call Center Analyst jobs near you
HCS Operational Project Manager - Care Access - Service Integration

HCS Operational Project Manager - Care Access - Service Integration

UNC HEALTH

Morrisville, NC • On-site, Remote

Full-time

Posted 20 days ago

Job description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Description:
The HCS Operational Project Manager leads projects focused on the long-term sustainment, optimization, and expansion of the Verint platform across UNC Health. Serving as the primary operational subject-matter resource for Verint, this role safeguards system-wide stability and continuity while guiding the successful onboarding of new groups onto the platform.
The position spans the full Verint footprint, workforce management, quality monitoring, call recording, scheduling workflows, and agent-facing call center workflows, along with the broader suite of contact center software that supports them. Working alongside Access Center project management teams and supporting non-Access Center operational groups, the Operational Project Manager owns platform sustainment across its entire lifecycle.
Beyond the platform itself, this role supports Care Access and Service Integration (CASI), helping to develop and execute strategic initiatives under the CASI umbrella. The Operational Project Manager defines project scope, goals, and deliverables that advance system-wide business objectives in partnership with senior leadership and stakeholders, and builds full-scale project plans, financial plans, quality-audit follow-ups, and the communications that support them.
Success in this role requires fluency across many audiences. The Operational Project Manager must be equally comfortable taking direction from senior leadership, internal customers, and IT resources, and providing clear direction to project teams and stakeholders, collaborating across IT, administration, contact center teams, clinicians, and executives to deliver results and foster a culture of high performance.
Key Areas of Focus
The Operational Project Manager's work is centered on the Verint platform and the operational groups it supports:
• Workforce Management - Forecasting, scheduling, and adherence workflows that keep operational groups staffing aligned to demand.
• Quality Monitoring & Call Recording - Evaluation, audit, and compliance workflows, including the confidential data captured by these systems.
• Scheduling & Agent Workflows - The day-to-day, agent-facing processes that drive consistent contact center execution.
• Supporting Call Center Software - Adjacent systems and integrations that interoperate with the Verint platform.
• New-Group Onboarding - Extending the platform to additional Access Center and non-Access Center groups.
• CASI Strategic Initiatives - Strategic efforts that fall under the Care Access and Service Integration umbrella.
Responsibilities
• Operational Project Management - Direct the overall coordination, implementation, execution, control, and completion of Verint platform projects and system-wide contact center initiatives, keeping them aligned with UNC Health's strategy, commitments, and goals. Develop project plans, goals, and budgets specific to Verint sustainment, optimization, and new-group onboarding; identify required resources; build schedules; and establish methods for measuring platform performance and project outcomes.
• Platform Sustainment, Optimization & Onboarding - Oversee the Verint platform across its lifecycle to ensure system-wide stability and continuity, and lead the structured onboarding of new operational groups, both Access Center and non-Access Center teams, with minimal disruption to ongoing operations.
• Process Improvement & Standardization - Partner with Access Center teams, non-Access Center teams, IT resources, and clinical stakeholders to identify and analyze opportunities for Verint optimization and contact center workflow improvement. Implement standardized, scalable processes across onboarded groups with minimal disruption to patient care or administrative activity.
• Problem Solving & System Integration - Analyze and resolve complex operational issues related to platform performance, workflows, and system integrations. Develop policies and procedures that maximize efficiency across onboarded groups, and ensure proper internal controls are in place to safeguard call data and satisfy internal and external regulatory requirements.
• Stakeholder Engagement & Customer Focus - Create and maintain a customer-focused environment that supports Access Center teams, IT resources, and clinical groups on the platform. Coach and mentor staff on Verint workflows and contact center best practices, and monitor platform usage and performance so that every team is supported equitably and with respect.
• CASI Strategic Support - Support and manage Care Access and Service Integration (CASI) initiatives, helping to develop and execute strategic efforts under the CASI umbrella in collaboration with senior management and stakeholders.
• Confidentiality & Data Governance - Handle confidential information with sensitivity and discretion in accordance with Privacy and Health Care System requirements, including data captured through Verint call recording and quality monitoring systems.
Demonstrated Experience:
• Demonstrated Verint implementation and/or administration experience.
• Strong working knowledge of contact center workflows, including workforce management, quality monitoring, call recording, scheduling, and agent workflows.
• Proven ability to define project scope, build full-scale project and financial plans, and manage execution through completion.
• Experience collaborating across IT, operations, administrative, and clinical stakeholders.
• Excellent written and verbal communication skills, with the ability to both take and give clear direction.
• Healthcare or health-system contact center experience.
• Familiarity with Access Center operations and patient-access workflows.
• Experience onboarding new business units or service lines onto an enterprise platform.
Key Competencies
• Accountability - Takes ownership of outcomes and follows through on commitments.
• Adaptability - Adjusts effectively as priorities, stakeholders, and platform needs evolve.
• Attention to Detail - Maintains accuracy and rigor across plans, audits, and documentation.
• Results Orientation - Focuses on measurable performance and successful project delivery.
• Customer-First Mindset - Keeps the needs of internal customers, clinical teams, and patients at the center of decisions.
• Cross-Functional Communication - Translates fluidly between leadership, IT, operations, and clinical audiences.
Other Information
Education Requirements:
• Bachelor's degree in an appropriate discipline.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Five (5) years of project management experience of which 2 years of experience must be in a supervisory, management or leadership role.
Knowledge/Skills/and Abilities Requirements:
• Accountability Ability to bring project to successful completion on time and within budget through political sensitivity.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Svc Integration
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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