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Remote Call Center Analyst Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Patient Service Representative

Raleigh, NC · Remote

$17.50/hr

Medical Call Centre Environments * Knowledge of medical terminology. * Experience working with patients, members, or healthcare providers. Why Join Us? * Fully remote work environment * Consistent ...

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Remote Call Center Analyst information

See Raleigh, NC salary details

$29.2K

$62.8K

$96.2K

How much do remote call center analyst jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote call center analyst in Raleigh, NC is $62,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $80,700.00 per year, depending on experience, location, and employer.

What does a Remote Call Center Analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a Remote Call Center Analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do Remote Call Center Analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.
What are popular job titles related to Remote Call Center Analyst jobs in Raleigh, NC? For Remote Call Center Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Analyst jobs in Raleigh, NC look for? The top searched job categories for Remote Call Center Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Call Center Analyst jobs? Cities near Raleigh, NC with the most Remote Call Center Analyst job openings:
Remote Call Center Analyst jobs near you

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Extra Space

Clayton, NC • Remote

$16/hr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.

This is a remote, work from home position & you must reside in 1 of the following states to be eligible for this role - AL, AR, FL, GA, ID, IN, KS, KY, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, UT

Due to this position being in high demand, we ask that you do not call any Extra Space Storage site to follow up on your application. Contacting us via phone prior to an interview may result in automatic rejection of your application.
______________________________________________________________________________

Is your enthusiasm and passion for helping people contagious?Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career - then Extra Space Storage is the place for you!
We are looking for full-time Inbound Sales Representatives. Don't like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customer service.

Pay starts at $16/hr plus commission!
Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
What's in it for You:

  • Great pay and robust monthly commission eligibility

  • Convenient schedules- no graveyard shifts!

  • Medical, Dental, Vision benefits

  • Various Employee Discount Programs

  • At home opportunity

Requirements

  • Experience in Sales/Customer Service

  • Ability to connect over the phone

  • Comfortable using Microsoft Windows applications

  • High school diploma or GED

  • Pass background and drug screening

  • Able to work 1 weekend day

If you are a current Extra Space employee, please apply through Jobs Hubin Workday.

We are anequal opportunityemployer andvalue diversityat our company. Wedo not discriminateon the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

Apply