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Remote Call Center Analyst Jobs in Wisconsin (NOW HIRING)

ChenMed

$24.26/hr

Operating in a call center environment, receives inbound and makes outbound customer service calls ... Remote

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Rehlko, LLC

Lead Conversion Manager

Milwaukee, WI · On-site +1

Analytics & Reporting (approx. 50%) : Track lead volume, speed-to-lead metrics, and lead quality ... chat, forms, call center, AI conversations), individual lead channels, geographies and dealers.

Pkaza

Scheduler Data Center Owners Rep

Milwaukee, WI · Remote

Lead and mentor a team of remote consultants, supporting their development and optimizing workload ... Conduct critical path analysis, schedule reviews, and coordination meetings with project teams and ...

Sargento

Benefits Analyst

Plymouth, WI · On-site +1

The Employee Benefits Analyst is responsible for the day-to-day administration of all health ... Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ...

Sargento

Benefits Analyst

Plymouth, WI · On-site +1

The Employee Benefits Analyst is responsible for the day-to-day administration of all health ... Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ...

Sargento Foods

Benefits Analyst

Plymouth, WI · On-site +1

The Employee Benefits Analyst is responsible for the day-to-day administration of all health ... Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ...

Bellin

Application Analyst - ClinDoc

Green Bay, WI · On-site +1

Remote / Hybrid options available. 1920 Libal St, Green Bay, WI 54301 Shift Hours: 1.00 FTE (40 hours/week), Days/call The Application Analyst works under general direction to gather and analyze data ...

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Remote Call Center Analyst information

How to become a remote call center analyst?

To become a remote call center analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call center software. Relevant skills include data analysis, problem-solving, and familiarity with tools like CRM systems. Some employers may prefer candidates with a college degree or certifications in customer service or data analysis.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.
What are popular job titles related to Remote Call Center Analyst jobs in Wisconsin? For Remote Call Center Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Analyst jobs in Wisconsin look for? The top searched job categories for Remote Call Center Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Call Center Analyst jobs? Cities in Wisconsin with the most Remote Call Center Analyst job openings:
Remote Call Center Analyst jobs near you

Service Team Coordinator

ChenMed

Remote

$24.26/hr

Full-time

Posted 4 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 239 rated social care providers

Job description

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
  • Responds to patient inquiries based on the ChenMed core model for care.
  • Escalates issues/concerns as appropriate.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.
  • Documents interactions using web-based technology.
  • Maintains business relationship by providing prompt and accurate service to promote loyalty.
  • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
  • Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Competent-level business acuity
  • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
  • Exceptional verbal communication skills including active listening
  • Excellent organizational and multi-tasking skills
  • Passion for serving others, particularly seniors, with initiative-taking solutions
  • Ability to successfully operate in a demanding environment
  • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
  • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
  • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
EDUCATION AND EXPERIENCE CRITERIA:
  • High school diploma or GED equivalent required
  • A minimum of 2 years of customer service experience required; in a call center or similar environment, required.
  • Experience with adhering to KPIs or Metrics in a call center environment
  • A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred
  • Experience with web-based customer relationship management systems
  • Must reside within the Continental United States
  • Must reside within a US State where company is established as a Legal Entity

PAY RANGE:

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

#LI-Remote

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

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