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Remote Noc Analyst Jobs in Wisconsin (NOW HIRING)

Jockey

DTC Operations & Fulfillment Analyst

Kenosha, WI · On-site +1

The analyst will ensure our internal and partner SLAs are being met, including marketplace and ... Must be open to either working onsite at Jockey's corporate office (Kenosha, WI) or offsite remote ...

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Remote Noc Analyst information

What are the key skills and qualifications needed to thrive as a remote NOC analyst?

To thrive as a Remote NOC Analyst, you need a solid understanding of networking fundamentals, system monitoring, and incident response, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix), ticketing systems, and remote troubleshooting platforms is crucial. Strong analytical thinking, effective communication, and the ability to work independently under pressure are essential soft skills. These skills and qualities ensure prompt identification and resolution of network issues, maintaining uptime and reliability for critical IT infrastructure.

What is the difference between Remote Noc Analyst vs Remote Network Operations Center Technician?

AspectRemote Noc AnalystRemote Network Operations Center Technician
CertificationsNetwork+, CCNA, CompTIA certificationsNetwork+, CCNA, CompTIA certifications
Work EnvironmentRemote monitoring and analysis of network systemsRemote troubleshooting and maintenance of network hardware
Employer UsageTelecom, ISPs, managed service providersTelecom, data centers, enterprise IT teams
Common Search IntentComparing roles in network monitoring and analysisUnderstanding technician responsibilities in network support

The Remote Noc Analyst and Remote Network Operations Center Technician roles share similar certifications and work environments, often found in telecom and ISP industries. While the Noc Analyst focuses on monitoring and analyzing network performance remotely, the Technician handles troubleshooting and hardware maintenance. Both roles are essential for network reliability but differ in daily tasks and focus areas.

What is a remote NOC analyst?

Remote NOC (Network Operations Center) Analysts are IT professionals who monitor and manage an organization's network infrastructure from a remote location. They are responsible for identifying, diagnosing, and resolving network issues to ensure optimal performance and uptime. Their duties often include monitoring network traffic, responding to alerts, performing routine maintenance, and escalating problems when necessary. Working remotely allows NOC analysts to support multiple locations and provide 24/7 network oversight. This role is crucial in maintaining the stability and security of an organization's computer networks.

What are the typical challenges faced by a remote NOC analyst, and how can they be managed effectively?

Remote NOC Analysts often face challenges such as troubleshooting complex network issues without physical access to equipment, responding to incidents across multiple time zones, and maintaining clear communication with on-site teams. Effective management of these challenges involves leveraging robust remote monitoring tools, establishing clear escalation protocols, and using collaboration platforms to stay connected with colleagues. Additionally, continuous learning about emerging network technologies and proactive incident response planning are key to success in this remote environment.
What are popular job titles related to Remote Noc Analyst jobs in Wisconsin? For Remote Noc Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Noc Analyst jobs in Wisconsin look for? The top searched job categories for Remote Noc Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Noc Analyst jobs? Cities in Wisconsin with the most Remote Noc Analyst job openings:
Remote Noc Analyst jobs near you
Infographic showing various Remote Noc Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Service Lead (Remote)

PeopleWise Consulting MN

Superior, WI • Remote

Full-time

Re-posted 4 days ago

Job description

DSC Communications is seeking a Service Team Lead to anchor our managed services support structure. This is a hands-on technical leadership role which requires active participation in client issues and requests. The right person owns L2/L3 escalations, drives quality across the service queue, holds outsourced partners accountable, and helps build the processes and documentation that make the team more effective over time.

DSC Sentinel iQ is being purpose-built as an automation-first, AI-driven managed service platform targeting small organizations (1–40 users) in professional services, legal, accounting, and healthcare with FTC Safeguards Rule compliance as a core, bundled offering.

We are at a stage where consistent process, clear escalation paths, and structured vendor oversight will meaningfully separate good from great. This role is the linchpin of that development.

Role and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Technical Support & Escalation

  • Own L2/L3 escalations across the client base to assist with server, networking, Microsoft 365, Azure, and security stack
  • Serve as the primary escalation point for frontline technicians and outsourced NOC/helpdesk partners
  • Resolve complex technical issues with documented root cause analysis
  • Maintain hands-on proficiency with all platforms in the MSP stack

Process & Controls Development

  • Help build, maintain, and enforce standard operating procedures, runbooks, and escalation playbooksIdentify systemic service delivery gaps through ticket trend analysis and act on them
  • Drive adoption of documentation standards across the team (Hudu or equivalent)
  • Own the onboarding checklist and quality gate for new client environments
  • Working with the team to develop and implement automation and AI based runbooks to improve efficiency and heighten the client experience

Team Development & Collaboration

  • Mentor and develop frontline technicians via structured coaching, not just reactive feedback
  • Collaborate with leadership on tooling decisions around RMM, PSA, documentation and security platform strategy
  • Monitor open queues, SLA adherence, and resolution quality metrics; surface findings to leadership
  • Participate in client escalation calls as the senior technical voice when needed

Outsourced Team Management

  • Manage day-to-day performance of outsourced support partners to set expectations, review KPIs, and drive quality outcomes
  • Conduct regular performance reviews and QBR-style sessions with vendor teams
  • Identify and escalate gaps in outsourced delivery before they reach clients
Qualifications and Education Requirements

Required

  • 4+ years in a managed services environment with demonstrated L2/L3 technical depthExperience managing or coordinating teams such as NOC, offshore helpdesk, or vendor SOC
  • Proven track record building or formalizing service delivery processes and documentation
  • Proficiency with EDR/MDR platforms, particularly SentinelOne, CrowdStrike, or Huntress in a multi-tenant MSP deploymentProficiency with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto)
  • Proficiency with Email Security (e.g. Checkpoint Avanan, Proofpoint) and DNS Security (e.g. DNSFilter, Cisco Umbrella) toolsets
  • Proficiency with M365 and Azure environments, troubleshooting, standard setup, management of Exchange, Teams, Sharepoint, Intune and Entra ID
  • Windows Server administration proficiency in Active Directory, Group Policy, DNS/DHCP, Remote Desktop Services
  • Networking proficiency with TCP/IP, VLANs, routing, firewall management (Meraki, Fortinet, or similar)
  • Virtualization understanding of VMware or Hyper-V at an administrative level
  • Backup and DR experience with Datto, Veeam, or equivalent; validation and test restore discipline

Strongly Preferred

  • ITIL Foundations or equivalent service management framework exposure
  • HaloPSA hands-on experience in service delivery, workflow configuration, asset management, reporting
  • Background in building or improving onboarding and offboarding workflows for managed environments
  • Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
  • Experience with AI-native documentation or knowledge management platforms (e.g., Lexful.ai, IT Glue, Hudu)