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Remote Call Center Analyst Jobs in Wisconsin (NOW HIRING)

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... Analyze and reconcile payroll data after payroll is processed, identifying, and resolving ...

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... Analyze and reconcile payroll data after payroll is processed, identifying, and resolving ...

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... Analyze and reconcile payroll data after payroll is processed, identifying, and resolving ...

$75K - $85K/yr

Remote positions and candidates can be located anywhere in the US. There will be in excess of 75 ... Experience with Cloud-based application troubleshooting, including connectivity, latency analysis ...

$111K - $133K/yr

As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing ... analysts and trainers and will be contributing to the success of the professional services ...

Work command center shifts to investigate during go-live, document, and resolve break-fix tickets ... Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ...

One (1) year of work-related experience consisting of call center or customer service support ... Remote Work Arrangements * Colleague Pricing on Secondary Market Mortgage Loans * Colleague Beyond ...

$17.75 - $20.87/hr

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations ... Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ...

... analysis of situations to determine best use of resources. Maintain customer records by updating ... support, zendesk, Call center, Support, Customer service oriented Additional Skills ...

Showing results 41-60

Remote Call Center Analyst information

How to become a remote call center analyst?

To become a remote call center analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call center software. Relevant skills include data analysis, problem-solving, and familiarity with tools like CRM systems. Some employers may prefer candidates with a college degree or certifications in customer service or data analysis.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.

What cities in Wisconsin are hiring for Remote Call Center Analyst jobs?

Cities in Wisconsin with the most Remote Call Center Analyst job openings:

Payroll Analyst

Sargento

Plymouth, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago


Sargento rating

9.2

Company rating: 9.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

4th of 438 rated food and drinks producers


Job description

The position acts as a payroll subject matter expert, collaborating with HR, Finance and Other Departments to resolve issues, maintain regulatory compliance, and enhance processes. This role will be responsible for all quarter end and year end payroll tax activities. Additionally, the role supports broader HR initiatives through data analysis and reporting while maintaining strict confidentiality.

Your Passion. Our Culture.
At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you’re ready for the right place to belong and grow your career, you can find it here.
Benefits that set us apart.

  • Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
  • Remote ½ day Fridays
  • Onsite Health & Wellness Center
  • Employer 401K contribution in the top 1% of the nation
  • Relocation Assistance
  • Tuition Assistance
  • Access to Employee Store


What You Do.

Essential Duties and Responsibilities:

Payroll Related Duties:

  • Audit bi-weekly payroll to ensure accuracy and then obtain final approval before payroll is completed.
  • Own preparation of appropriate payroll related period-end or year-end reports and entries.
  • Review and audit payroll data to ensure accuracy and compliance with company policies, procedures, and government regulations.
  • Design, document, and review payroll tax processing procedures.
  • Research state and local payroll, including tax rates and filing requirements.
  • Prepare and process higher level payroll transactions related to relocation, service awards, etc.
  • Assist as the backup to the Sr Payroll Administrator, ensuring timely and accurate processing of employee payments.
  • Provides support, guidance, and mentorship to the Sr Payroll Administrator to promote knowledge sharing and team effectiveness.
  • Manage and execute internal and external payroll related audits.
  • Analyze and reconcile payroll data after payroll is processed, identifying, and resolving discrepancies as needed.
  • Provide support for payroll-related projects, such as system upgrades, implementation of new processes, and development of policies and procedures.
  • Respond to payroll inquiries as a SME within the HR Service Delivery model related to payroll and ensure that payroll-related issues are resolved in a timely and accurate manner.
  • Ensure compliance with local, state, and federal regulations related to payroll and taxation.
  • Collaborate with HR, finance, and other departments to ensure smooth and efficient payroll operations.
  • Generate and distribute payroll reports and other related documents as required.
  • Continuously review and evaluate payroll processes, identifying areas for improvement and recommending solutions to enhance efficiency and accuracy.
  • Generates reports on payroll data. Audits and analyzes data to ensure compliance with regulatory requirements.
  • Ensure new or changed employee records, pay rates, or related information have been correctly entered to minimize payroll processing errors.

Other Duties:

  • Maintain and safeguard confidentiality of all sensitive and confidential information, files, and records.
  • Develop reports using various systems to analyze trends, optimize costs, as well as employee understanding and acceptance, ensure regulatory compliance and recommend changes to maximize competitive advantage.
  • Position may require travel to other Sargento locations to conduct training, meetings, and/or other HR related duties.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in Webinars and professional organizations.
  • As assigned, perform other duties or special projects necessary to support overall responsibilities of Human Resources Department.


Your Education and Experience.

  • Bachelor’s degree required, emphasis in Human Resources, Accounting or
    Finance required.
  • Minimum of 2 years of progressive HR or Finance experience needed.

Certificates, Licenses, Registrations:

  • Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) a plus.


Our Story.
With over 2,400+ employees and net sales of $1.8 billion, Sargento Foods is a family-owned company that has been a leader in cheese for more than 70 years. We created the world’s first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry.

To learn more about our culture and values, please visit our website at https://careers.sargento.com/us/en.

#LI-MR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Employment Type: FULL_TIME

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About Sargento

Sourced by ZipRecruiter

Industry

Food and drink manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Plymouth, WI, US

Year founded

1953