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Remote Call Center Agent Jobs in Tennessee (NOW HIRING)

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... agent and supervisor user management, and system configuration in support of IT Call Center ...

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... agent and supervisor user management, and system configuration in support of IT Call Center ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · Remote

The Remote Scheduler may work within the following timezones: Central (CST) - 7:30a-5p CST Mountain ... First Call Resolution (FCR). * Safeguards patient information through compliance of HIPPA ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

... call center, service desk, or IT managed services program. * Experience working in a fully remote I ... Experience supporting ServiceNow Virtual Agent configuration or AI-driven platform features in a ...

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote call center agent in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Tennessee? The most popular types of Call Center Agent jobs in Tennessee are:
What are popular job titles related to Remote Call Center Agent jobs in Tennessee? For Remote Call Center Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Tennessee look for? The top searched job categories for Remote Call Center Agent jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Call Center Agent jobs? Cities in Tennessee with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Revenue Cycle Scheduling Associate

QHC ARM Shared Services

Brentwood, TN • Remote

Full-time

Posted 22 days ago

Job description

Revenue Cycle Scheduling Associate

Position Details:
Shift: Full-Time
Location: Remote
Reports to: Manager, RCM

You must reside in one of these states to be eligible for this position:

Arkansas    California    Kentucky
Massachusetts Nevada    New Mexico
Oregon     Utah     Tennessee
Texas     Wyoming

Job Summary:

Centralized Schedulers perform scheduling functions for ancillary departments across the organization as current policies and procedures dictate. The centralized scheduler applies special instructions and procedural information to schedule such procedures correctly and timely while providing exceptional customer service.

Duties and Responsibilities:

  • Accurately schedules procedures consistent with physician orders, maintaining an accuracy rate of 98%.
  • Provide patients with exam appropriate preparations.
  • Notify the appropriate departments of any schedule changes.
  • Accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%.
  • Maintain policy, productivity and customer service standards set forth by the department.
  • Maintain a call abandonment rate of less than 3%.
  • Perform medical necessity checks as dictated by payor policies and government regulation.

Knowledge, Skills and Abilities:

  • Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
  • The ability to work within a remote call center environment free from distractions and background noise.
  • Proficient in typing.
  • General knowledge of medical terminology.
  • Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.

Work Experience, Education and Certifications:

  • High School graduate or equivalent.
  • Previous scheduling experience in the medical field preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • Supportive work environment with a collaborative team.
  • Comprehensive healthcare coverage.
  • Retirement savings plan.
  • Paid time off and flexible scheduling options.
  • Student loan repayment program.