Project Overview: Remote Enrollment Services Contractor
We are seeking an independent, detail-oriented Enrollment Services Contractor to manage and optimize our member enrollment process. The selected contractor will independently oversee application processing, eligibility verification, and record maintenance, serving as a primary point of contact for enrollment inquiries.
Scope of Services (Deliverables)
- Application Processing: Independently review and process membership applications promptly and accurately.
- Eligibility Verification: Verify eligibility and completeness of enrollment forms, and conduct necessary follow-up communications to obtain missing data.
- Inquiry Management: Provide high-level customer service and onboarding guidance to prospective members via phone, chat, and email.
- Data Management: Maintain accurate membership records within the database while ensuring total confidentiality and security of data.
- Reporting & Analysis: Generate and analyze enrollment data reports to identify trends and process improvements.
- Cross-Functional Alignment: Align with company stakeholders and external partners as needed to ensure process accuracy and compliance with relevant regulatory standards.
Contractor Qualifications & Requirements
- Location Restriction: Must operate the independent business out of California.
- Language Skills: Written and verbal fluency in Spanish is required to service specific member demographics.
- Remote Business Infrastructure: Proven track record of 1–2 years running a successful remote business or working independently from a home office.
- Core Expertise: Minimum 2 years of experience providing customer service, administrative, or enrollment services (healthcare or membership-based industry experience preferred).
- Technical Setup: Proficiency utilizing Google Workspace (Docs, Sheets, Drive, Meet), Microsoft Office, and Slack.
- Preferred Tools: Prior experience with JIRA, Intercom, and CloudTalk is a plus.
- Operational Independence: Strong organizational abilities, sharp problem-solving skills, and the capacity to deliver high-quality results without daily supervision.
Compensation
- Contract Rate: $25.00 – $28.00 per hour (1099 Classification).