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Remote Behavioral Health Coding information

What are the key skills and qualifications needed to thrive as a Remote Behavioral Health Coder, and why are they important?

To thrive as a Remote Behavioral Health Coder, you need a thorough understanding of behavioral health diagnoses, medical terminology, and coding systems, typically backed by certification such as CPC, CCS, or CRC. Mastery of coding software, electronic health records (EHRs), and familiarity with HIPAA regulations are essential. Attention to detail, analytical thinking, and effective remote communication are crucial soft skills for this role. These competencies ensure accurate coding, compliance with regulations, and efficient collaboration in a remote healthcare environment.

What are some common challenges faced by professionals in remote behavioral health coding, and how can they be managed?

One common challenge in remote behavioral health coding is staying updated with frequently changing coding guidelines and payer policies specific to behavioral health services. Working remotely can also make it harder to quickly clarify documentation with providers, leading to potential delays or errors. To manage these challenges, it's important to participate in ongoing training, use secure digital communication tools to collaborate with clinicians, and join professional coding networks for peer support. Maintaining organized records and regularly reviewing updates from organizations like the AAPC or AHIMA can also help ensure accuracy and compliance.

What is remote behavioral health coding?

Remote behavioral health coding involves assigning standardized codes to behavioral health diagnoses and procedures based on medical records, while working from a location outside of a traditional healthcare facility. Professionals in this field use coding systems like ICD-10-CM and CPT to ensure accurate documentation and billing for mental health services. Remote coders must have a strong understanding of behavioral health terminology, privacy regulations, and insurance requirements. This role typically requires certification and experience in medical coding, along with the ability to work independently and maintain confidentiality.
What are the most commonly searched types of Behavioral Health Coding jobs in Michigan? The most popular types of Behavioral Health Coding jobs in Michigan are:
What are popular job titles related to Remote Behavioral Health Coding jobs in Michigan? For Remote Behavioral Health Coding jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Behavioral Health Coding jobs in Michigan look for? The top searched job categories for Remote Behavioral Health Coding jobs in Michigan are:
What cities in Michigan are hiring for Remote Behavioral Health Coding jobs? Cities in Michigan with the most Remote Behavioral Health Coding job openings:
Remote Behavioral Health Coding jobs near you
Infographic showing various Remote Behavioral Health Coding job openings in Michigan as of May 2026, with employment types broken down into 70% Full Time, 21% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.
Licensed Crisis Counselor - Fully Remote in Detroit, MI

Licensed Crisis Counselor - Fully Remote in Detroit, MI

Protocall Services

Detroit, MI • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in MI and hold one of the following):
  • LLMSW
  • LLC
  • LLP
  • LLMFT
  • LMSW
  • LPC
  • LMFT
  • Psychologist-Doctoral Temporary Educational Limited License

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, Michigan residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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