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Remote Back Office Insurance Jobs in Virginia (NOW HIRING)

Koalafi

Merchant Support Representative

Richmond, VA · Remote

$21/hr

Conduct back-office processes, such as funding and report generation, to ensure a high-quality ... About You (Qualifications) * 1-2 years in a fully remote, customer service role * Excellent verbal ...

HUB

Account Manager, Insurance

Richmond, VA · On-site +1

$95K - $110K/yr

Proficiency in insurance-specific software (e.g., AMS360) and Microsoft Office Suite (Excel, Word ... remote work is an option for the right candidate. * Knowledge of marine policies and industry ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Provide user support and basic training for common applications, system procedures, and office ... MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Provide user support and basic training for common applications, system procedures, and office ... MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Provide user support and basic training for common applications, system procedures, and office ... MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance ...

Acorn Health

Hybrid BCBA

Ashburn, VA · On-site +1

$75K - $92K/yr

This position has additional flexibility expecting 3 days in clinic and allowing 2 days remote. We ... Supportive administrative back office * Compensation Range: 92,000 - 112,000 You're perfect for the ...

Acorn Health

Hybrid BCBA

Midlothian, VA · On-site +1

$83K - $102K/yr

This position has additional flexibility expecting 3 days in clinic and allowing 2 days remote. We ... Supportive administrative back office * Compensation Range: $83,000 - 102,000 You're perfect for ...

Sentara Healthcare

Vendor Analyst - Remote

Norfolk, VA · On-site +1

This role is fully remote. Overview Designs, produces and analyzes Vendor and internal business ... Must have Microsoft Office Suite experience * Must have claims, insurance and insurance billing ...

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All JobsBack Office Insurance JobsRemote Back Office Insurance JobsRemote Back Office Insurance Jobs in Virginia

Remote Back Office Insurance information

What is a remote back office insurance professional?

Remote Back Office Insurance jobs involve supporting insurance companies with essential administrative tasks from a remote location. Employees in these roles may handle data entry, policy processing, claims administration, document management, and customer record updates. They typically do not interact directly with clients but play a crucial part in maintaining the accuracy and efficiency of insurance operations. Working remotely, these professionals use specialized software and communication tools to collaborate with other team members and ensure smooth business processes.

What skills and qualifications are needed to thrive as a remote back office insurance professional?

To thrive as a Remote Back Office Insurance professional, you need strong analytical skills, attention to detail, and a foundational understanding of insurance processes, often supported by a degree in business or finance. Familiarity with insurance management software, CRM systems, and digital document processing tools is typically required. Excellent organizational skills, clear written communication, and the ability to work independently help professionals excel in remote environments. These skills ensure accurate policy administration, efficient claims processing, and seamless support for clients and front-line agents.

What are common challenges faced by remote back office insurance professionals, and how can they be managed?

Remote back office insurance professionals often navigate challenges such as coordinating effectively with on-site teams, maintaining data security, and managing workflow without direct supervision. To address these, it's important to establish clear communication channels, use secure digital platforms, and set structured daily routines. Regular virtual meetings and collaboration tools help ensure alignment with team objectives, while ongoing training in compliance and cybersecurity keeps remote workers informed and protected.

What is the difference between Remote Back Office Insurance vs Remote Customer Service Insurance?

AspectRemote Back Office InsuranceRemote Customer Service Insurance
Primary RoleAdministrative support, claims processing, policy managementCustomer inquiries, policy information, issue resolution
Required SkillsInsurance knowledge, data entry, documentationCommunication skills, product knowledge, problem-solving
Work EnvironmentData systems, administrative platformsCustomer communication channels, CRM tools
CertificationsInsurance licenses or certifications often preferredCustomer service certifications beneficial

Remote Back Office Insurance focuses on administrative and claims support within the insurance industry, while Remote Customer Service Insurance emphasizes direct communication with clients. Both roles often require insurance knowledge, but their daily tasks and skill sets differ, catering to different aspects of insurance operations.

What are the most commonly searched types of Back Office Insurance jobs in Virginia?

The most popular types of Back Office Insurance jobs in Virginia are:

What are popular job titles related to Remote Back Office Insurance jobs in Virginia?

For Remote Back Office Insurance jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Back Office Insurance jobs in Virginia look for?

The top searched job categories for Remote Back Office Insurance jobs in Virginia are:

Remote Back Office Insurance jobs near you
Infographic showing various Remote Back Office Insurance job openings in Virginia as of September 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 78% In-person, 2% Hybrid, and 20% Remote job distribution.

Merchant Support Representative

Richmond, VA • Remote

Koalafi
Finance and Insurance • 51 - 200 employees
Learn more about Koalafiexternal

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

What You'll Do

We are in search of a Merchant Support Representative to assist in providing exceptional support to our growing merchant network. You will have the unique opportunity to grow alongside the company and help shape the future direction.

This associate will help manage all existing merchant relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact for the merchant and a key contributor to client satisfaction, and responsible for addressing any questions regarding accounts or applications with timely and accurate information. You will be responsible for building deep relationships with our merchants and retail partners. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running & help us scale. In this role you will:

  • Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
  • Own Koalafi operational knowledge to provide sound answers when merchants have questions.
  • Conduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience.
  • Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience.
  • Foster ongoing relationship management with stores and makes outbound calls to merchants, when appropriate.
  • Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants.

About You (Qualifications)

  • 1-2 years in a fully remote, customer service role 
  • Excellent verbal and written communication skills
  • Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
  • Proficiency with the Microsoft Office Suite (Excel/Word)
  • Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms 
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once 
  • Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance 
  • You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer/merchant details 
  • Available to work nights and weekends 

Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.

Hourly Rate: $21/hr

Additional Compensation: This position is eligible to participate in our Operations bonus incentive. 

Applications will be accepted until position is filled.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement 
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

Who we are & what we value: 

  • We focus on what's most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, "How can this be better?"
  • We move fast together