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Remote B2B Customer Service Jobs in Rochester, NY

Webbing

Customer Success Manager

York, NY · On-site +1

Business Growth * Partner with Sales to identify expansion and cross-sell opportunities. * Support ... Monitor SIM usage, data consumption, and service trends. * Coordinate operational requests with ...

Technology Talent Network LLC

Be Seen First

Business Analyst

Rochester, NY · Remote

$27 - $30/hr

Job Summary We are seeking an experienced Business Analyst to work closely with business ... Experience in healthcare, financial services, insurance, or government projects is a plus.

New

Technology Talent Network LLC

Be Seen First

Business Analyst

Rochester, NY · Remote

$27 - $30/hr

Job Summary We are seeking an experienced Business Analyst to work closely with business ... Experience in healthcare, financial services, insurance, or government projects is a plus.

New

Pinion

Dairy Business Consultant

Rochester, NY · Remote

Collaborate across service lines (risk, tax, sustainability, etc.) to deliver integrated solutions ... Remote-based role in upstate New York with frequent day travel to client locations within a few ...

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All JobsB2B Customer Service JobsRemote B2B Customer Service JobsRemote B2B Customer Service Jobs in Rochester, NY

Remote B2B Customer Service information

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How much do remote b2b customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote b2b customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Remote B2B Customer Service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Rochester, NY? For Remote B2B Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote B2B Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote B2B Customer Service jobs? Cities near Rochester, NY with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
VP of Product, B2B SaaS

VP of Product, B2B SaaS

Pharos Systems International Inc

Rochester, NY • Remote

Full-time

Posted 3 days ago

Job description

Do you get more satisfaction from building something yourself than from directing others to build it? And when you spot something that needs fixing, does leaving it alone actually bother you?

About Pharos
Pharos Systems International is the leader in PrintOps, the integrated, cloud-native approach to managing enterprise printing. Our software helps large organizations reduce costs, strengthen security, and support a hybrid workforce. We serve thousands of customers including many Fortune 500 companies, and we have been doing this since 1992.
We are a PE-backed B2B SaaS company in the middle of a meaningful transition, from a legacy on-prem install base to a cloud-native platform. The team is lean, the product is real, and the whitespace ahead of it is significant.

What This Role Is
We are looking for a VP of Product to own Pharos Cloud. That means owning its direction, not just managing its delivery. This person reports directly to the CEO and is expected to bring the ideas, not wait for them. This is not a team-building role. We are looking for a senior individual contributor with executive judgment: someone who wants to do the work, uses AI to extend their output, and produces at a level that would require a larger team any other way. You will not have a team of PMs reporting to you. You will have the access, the authority, and the tools to move fast.
The right person will recognize themselves in these characteristics:
  • You have originated product bets, not responded to them. You saw something, defined it, and drove it, without being asked.
  • You go deep with engineering. You do your homework before technical conversations, ask good questions when you do not know something, and push back when something is not right.
  • You talk to customers directly, regularly, and it changes what you build.
  • You lead with the point. Short, specific, outcome first. You do not make people synthesize a conclusion out of a status update.
  • You are genuinely, specifically using AI in your work today, not as an experiment, but as part of how you produce.
  • You are not a good fit for roles that are primarily about building and managing PM teams. This is a doing role, not a directing role.

What You Will Own
  • Pharos Cloud product strategy, roadmap, and direction, originating plans and recommendations, not waiting for them
  • The company's most important new revenue bets, including our DLP and data egress initiative
  • Ongoing, direct relationships with key enterprise customers, in real conversations that change what gets built
  • The full product development cycle from discovery through launch through iteration
  • Product authority across Engineering, Sales, Customer Success, and Marketing, they come to you
  • The documentation function

What a Strong Background Looks Like
We are not looking for a checklist. We are describing a type of person, and the background that tends to produce that person.
  • 6+ years in B2B SaaS product management with meaningful senior experience
  • Has owned a product through a complete lifecycle, discovery, definition, build, launch, and iteration
  • Has connected product decisions to revenue outcomes: ARR, retention, expansion, or pricing
  • Has worked at a company under 300 people and thrived in a lean, fast-moving environment
  • Evidence of technical depth: has worked directly with engineering on real architecture decisions

What We Offer
  • $175,000 - $180,000 base salary plus $20,000 bonus potential
  • Fully remote (US only)
  • Direct line to the CEO and full product authority from day one
  • A product in market, growing, with significant expansion opportunity ahead
  • A lean team with no bureaucracy and a leadership team that takes product seriously
  • Recognized as a Great Benefits employer by Mployer
  • Named a Top Place to Work by USA Today

Equal Opportunity Employer: Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws.www.pharos.com

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