Remote B2B Customer Service Jobs in Decatur, GA (NOW HIRING)

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership.

What Sets Us Apart:

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role:

Work Model: Hybrid (onsite Monday–Thursday, remote on Fridays)

Travel Requirements: Yes

Supervisory Responsibilities: No

Compensation: Competitive pay with a lucrative incentive program

Reports to: Sr. Manager, Client Success

Summary / Primary Role:

The Business Development Representative (BDR) is a front-line sales role within the Odyssey Brokerage division, responsible for generating new business opportunities and building relationships with prospective shippers. Acting as the first point of contact, the BDR identifies customer needs, qualifies opportunities, and positions Odyssey’s 3PL solutions to drive revenue growth. This role requires resilience, strong communication, and a passion for connecting with potential customers to create long-term partnerships. 

What You’ll Do:

 Prospecting & Lead Generation

• Execute high-volume outbound prospecting (calls, emails, LinkedIn, digital tools) to engage target accounts.

• Identify and pursue mid-market shippers with meaningful freight spend and sophisticated supply chain needs.

• Research industries, supply chain profiles, and decision-maker networks to design effective outreach campaigns.

• Create and maintain a qualified pipeline of opportunities, including RFPs, seasonal demand, and project-based freight.

Sales Development & Consultative Engagement

• Lead discovery conversations to uncover customer challenges and align Odyssey’s brokerage solutions.

• Develop and deliver proposals, service presentations, and pricing strategies tailored to each prospect.

• Collaborate with operations and account management teams to ensure seamless onboarding and long-term service success.

• Track competitive insights and market trends to anticipate customer needs and support retention efforts.

Portfolio Management & Customer Execution

• Act as the primary relationship manager for newly secured accounts until fully transitioned to Account Management.

• Partner with operations teams to ensure loads are executed in alignment with customer expectations.

• Monitor early shipment activity to validate pricing, service levels, and carrier compliance.

• Proactively communicate with customers during the onboarding phase to build confidence and address execution concerns.

• Provide feedback to internal teams on recurring issues, process gaps, or opportunities for improvement.

CRM & Reporting

• Maintain accurate records of contacts, notes, opportunities, and pipeline stages in CRM.

• Report on prospecting activity, conversion metrics, and sales pipeline health to leadership.

• Partner with internal teams to align pipeline growth with overall brokerage revenue goals.

What You Bring:

• 2-4 years of experience in freight brokerage or 3PL sales (preferred)

• Bachelor's degree in business, Supply Chain, or related field preferred.

• Demonstrated success in B2B sales with moderately complex cycles.

• Strong verbal and written communication skills; ability to influence decision-makers.

• Familiarity with truckload, LTL, expedited, or intermodal freight solutions.

• Proficiency in CRM platforms (Salesforce, HubSpot, or similar) and Microsoft Office Suite (Excel, PowerPoint).

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors

 
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

 
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. 

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Visit us at: www.OdysseyLogistics.com/careers