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Remote B2B Customer Service Jobs in Decatur, GA (NOW HIRING)

RTM Business Group

Account Executive

Atlanta, GA · On-site +1

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

RTM Business Group

Account Executive

Atlanta, GA · Remote

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

QAD, Inc.

Business Development Executive

Atlanta, GA · On-site +1

$70K - $77K/yr

... our CRM system according to established guidelines * Draft appropriate strategic messaging for ... Possess Subject Matter Expert (SME) knowledge of QAD's products/services and be passionate about ...

JLL

Vice President, Business Development

Atlanta, GA · Remote

This will be a remote position with travel as needed to secure business. Position Overview The ... Coordinate across the business service delivery matrix Reporting & Analysis * Maintain CRM ...

RTM Business Group

Junior Event Producer

Atlanta, GA · Remote

$50K - $55K/yr

Junior Event Producer RTM Business Group Hybrid in NY, NJ, CT or Remote in CA, FL, TX, PA, GA, OH ... We partner with Fortune 1000 companies, catering specifically to the C-suite. RTM is focused on ...

olt

Business Development Representative

Kennesaw, GA · On-site +1

Hybrid (onsite Monday-Thursday, remote on Fridays) Travel Requirements: Yes Supervisory ... service success. • Track competitive insights and market trends to anticipate customer needs and ...

olt

Business Development Representative

Kennesaw, GA · On-site +1

Hybrid (onsite Monday-Thursday, remote on Fridays) Travel Requirements: Yes Supervisory ... service success. • Track competitive insights and market trends to anticipate customer needs and ...

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Remote B2B Customer Service information

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How much do remote b2b customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote b2b customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is a Remote B2B Customer Service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Decatur, GA? For Remote B2B Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Decatur, GA look for? The top searched job categories for Remote B2B Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote B2B Customer Service jobs? Cities near Decatur, GA with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
Infographic showing various Remote B2B Customer Service job openings in Decatur, GA as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, 2% Temporary, 9% Contract, and 2% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Business Development Lead

Business Development Lead

Univirtual Solutions Inc

Atlanta, GA • Remote

$55K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Business Development Lead

UniVirtual Solutions, Inc. (MSP / MSSP)

Location: Remote – Must be located in the Atlanta, GA area or willing to relocate immediately

Position Overview

UniVirtual Solutions, Inc., a growing Managed Services Provider (MSP/MSSP), is seeking a Business Development Lead responsible for generating qualified sales opportunities for our managed IT and cybersecurity services.

This role focuses on prospecting, outreach, qualification, and meeting generation for the sales team. The Business Development Lead plays a critical role in creating a consistent pipeline of new business opportunities.

This is not a closing role. The position is responsible for identifying and qualifying opportunities so the sales team can focus on discovery, proposals, and closing new clients.

Location Requirement

This is a remote position, however candidates must:

• Be located in the Atlanta, Georgia area, or
• Be willing to relocate to Atlanta immediately

Applicants outside this requirement will not be considered.

Key Responsibilities

Prospecting & Outreach

  • Identify and research qualified business prospects

  • Conduct outbound outreach via phone, email, and LinkedIn

  • Follow up with inbound leads and marketing-generated inquiries

  • Maintain consistent outreach activity

Lead Qualification

  • Conduct initial discovery conversations

  • Determine business fit, needs, and decision-maker access

  • Disqualify poor-fit prospects

  • Schedule qualified meetings for the sales team

Sales Coordination

  • Prepare prospect summaries and discovery notes

  • Maintain CRM accuracy and pipeline tracking

  • Support the progression of qualified opportunities

Pipeline Management

  • Track activity metrics and pipeline generation

  • Maintain CRM data hygiene

  • Provide weekly reporting on outreach and pipeline development

Ideal Candidate Profile

  • Experience in B2B business development, SDR, or inside sales

  • Experience with IT services, MSP, MSSP, SaaS, telecom, or recurring services preferred

  • Comfortable with outbound prospecting and follow-up

  • Strong written and verbal communication skills

  • Organized and disciplined with CRM systems

  • Self-motivated and comfortable working in a remote environment

What This Role Is Not

This position does not:

  • Close deals

  • Manage client accounts

  • Design technical solutions

  • Handle service delivery

Success is measured by qualified pipeline and meetings generated, not closed revenue.

Compensation

Base Salary:
$55,000 – $65,000 depending on experience

Commission / Incentives:
Performance-based incentives tied to:

  • Qualified meetings scheduled

  • Pipeline generated

  • Closed deals from sourced opportunities

Typical OTE:
$75,000 – $95,000+

Benefits

UniVirtual Solutions offers a comprehensive benefits package including:

  • 401(k) with company match

  • Medical, dental, and vision insurance

  • Paid vacation

  • Paid sick leave

  • Paid holidays

  • Additional benefits depending on tenure and role

Company Description

UniVirtual Solutions, Inc. is a Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) focused on delivering reliable IT infrastructure, cybersecurity, and technology support to businesses that depend on stable and secure technology environments.
We partner with organizations to manage their IT systems, protect their networks, and ensure their operations run smoothly. Our approach combines proactive monitoring, security-first practices, and responsive service to help clients reduce risk, improve reliability, and focus on their core business.
As our company continues to grow, we are investing in the right people, processes, and technology to scale responsibly while maintaining the high standards our clients expect.
UniVirtual Solutions is headquartered in the Atlanta area and supports clients across multiple industries that rely on dependable IT and cybersecurity solutions.