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Remote B2B Customer Service Jobs in Decatur, GA (NOW HIRING)

RTM Business Group

Account Executive

Atlanta, GA · On-site +1

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

RTM Business Group

Account Executive

Atlanta, GA · Remote

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

RTM Business Group

Junior Event Producer

Atlanta, GA · Remote

$50K - $55K/yr

Junior Event Producer RTM Business Group Hybrid in NY, NJ, CT or Remote in CA, FL, TX, PA, GA, OH ... We partner with Fortune 1000 companies, catering specifically to the C-suite. RTM is focused on ...

JLL

Vice President, Business Development

Atlanta, GA · Remote

This will be a remote position with travel as needed to secure business. Position Overview The ... Coordinate across the business service delivery matrix Reporting & Analysis * Maintain CRM ...

CloudApper AI

Be Seen First

Enterprise AI / B2B SaaS, HCM, Cloud software - Account Executive

Atlanta, GA · Remote

$100K - $130K/yr

CloudApperAI is hiring an Account Executive to drive new enterprise revenue across our AI ... Manage and advance a pipeline of 20+ active opportunities with disciplined CRM hygiene

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Remote B2B Customer Service information

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How much do remote b2b customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote b2b customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is a Remote B2B Customer Service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What job categories do people searching Remote B2B Customer Service jobs in Decatur, GA look for? The top searched job categories for Remote B2B Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote B2B Customer Service jobs? Cities near Decatur, GA with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
Account Executive

Account Executive

RTM Business Group

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Account Executive

RTM Business Group

Remote in CA, FL, TX, PA, GA, OH, IN, SC, MA

Full-time

51-200 employees Market Research

Originally posted April 2026; this is a 100% remote, full-time role

Who We Are:

RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.

 Our events are located in major cities throughout the country - LA, Austin, San Diego, Miami, Chicago, DC, etc. .Our team travels together which is a truly unique experience, different from "traditional" work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

About the Role:

RTM is looking for an ambitious Account Executive to join our team! The ideal candidate is excited by the opportunity of a full-cycle sales role. You will focus primarily on new business development for RTM by prospecting, closing and account management in a B2B selling environment. It has an uncapped earning potential. We offer extensive, ongoing training and a unique opportunity for both collaborative and independent work.

Our events are located in major cities throughout the country - LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from "traditional" work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

Responsibilities:

  • Drive sales process from end to end: lead prospecting, deal closing and account management for repeat and future business opportunities
  • Grow, develop and manage a 7 figure book of business
  • Research target market and identify leads through a variety of sources
  • Qualify prospects against company criteria of an ideal customer profile
  • Prospect leads through tailored, value-add outbound calls, emails and social outreach
  • Conduct daily prospecting activities: ~60 personalized emails and ~30 cold calls
  • Pitch to C-suite decision makers by consulting on their business challenges and demonstrating the value of our service
  • Act as main point of contact for the client, draft and deliver proposals
  • Onsite account management and rebooking
  • Work directly with Sales Managers to manage pipeline from prospecting to closing
  • Maintain, monitor and report key performance indicators to Sales Managers
Skills and Qualifications
  • 1-3 years of sales experience
  • Ability to travel regularly to events 
  • Bachelor's degree
  • 3 or more years of experience in B2B events
  • Background in Sales, Customer Success, Marketing or B2B events 
  • Professional & interpersonal communication skills
  • Passion for sales and  professional development
  • Self-starter, extremely organized and detailed-oriented with a strong commitment to accuracy
  • Must be proactive and have the ability to work under pressure
  • Competency with technology and ability to learn new software and applications
Preferred Qualifications
  • Experience with HubSpot
The Benefits of Working with RTM Business Group
  • 15+ PTO Days
  • Flexible/Hybrid work model (WFH and Remote opportunities)
  • Medical/dental/vision coverage
  • We offer a 401k matching plan that will begin after 9 months of continuous full time employment, starting on the first of the month after eligibility
  • Pre-tax commuter benefits
  • Travel to major cities (all expenses paid)
  • Opportunity for vertical movement within the company

Salary $55,000k - $75,000k base + bonuses/incentives/uncapped commission

Year one total compensation expectations: $100,000k - $125,000k

RTM Business Group, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.

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