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Remote B2B Customer Service Jobs in Georgia (NOW HIRING)

MasterCard

B2B Field Marketing Manager

Atlanta, GA · Remote

Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We ... Mastercard Services Marketing is seeking an experienced B2B Field Marketing Manager to help drive ...

Goodway Group

The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... CAC ratios, customer retention rate (CRR), customer acquisition cost (CAC) * You have strong ...

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Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are the most commonly searched types of B2B Customer Service jobs in Georgia?

The most popular types of B2B Customer Service jobs in Georgia are:

What are popular job titles related to Remote B2B Customer Service jobs in Georgia?

For Remote B2B Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote B2B Customer Service jobs in Georgia look for?

The top searched job categories for Remote B2B Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Remote B2B Customer Service jobs?

Cities in Georgia with the most Remote B2B Customer Service job openings:

Remote B2B Customer Service jobs near you
Infographic showing various Remote B2B Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Account Executive - Fully Remote (B2B)

iPromo

Grayson, GA • On-site, Remote

$45K/yr

Full-time

Re-posted 22 days ago

Job description

Fully Remote | U.S. (select states only)
Location Requirement:
Must reside in one of the following states:
Alabama, Arizona, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Nebraska, Nevada, New York, Ohio, South Carolina, Texas, Utah, WisconsinWhat This Role Actually Is
This is not a sit-back-and-maintain-accounts role.
This is a build, expand, and grow revenue role inside existing leads and accounts-with uncapped commission tied directly to what you produce.
If you know how to create opportunity, multi-thread, and turn one order into a long-term revenue stream, you'll do very well here.About iPromo
iPromo is a 25+ year promotional products distributor, recognized as a Best Place to Work for 3 consecutive years.
We operate fully remote, move fast, and expect ownership. The environment is supportive-but performance-driven.What You'll Own
  • Account Growth: Turn inbound and assigned leads into long-term, multi-order partnerships
  • Pipeline Creation: Prospect into accounts, uncover new opportunities, and expand relationships across departments
  • Solution Selling: Research products, build proposals, and present tailored promotional solutions
  • Execution: Manage quotes, orders, and workflows through Salesforce and internal platforms
  • Client Experience: Own communication from first touch through fulfillment-no handoffs, no excuses
  • Internal Collaboration: Work closely with support teams to deliver efficiently and accurately
  • Visibility: Participate in client meetings, presentations, and occasional industry events
What Success Looks Like
  • You don't wait for opportunities-you create them
  • You expand accounts beyond the first order
  • You manage a pipeline that actually converts
  • You understand that activity drives revenue-and you act accordingly
What You Bring
  • 3+ years in promotional product sales (required)
  • Proven ability to hit and exceed revenue targets
  • Strong hunter mindset-you know how to prospect, not just manage
  • Experience growing accounts, not just servicing them
  • Ability to manage multiple deals and priorities without dropping the ball
  • Clear, confident communication-written and verbal
  • Comfort with tools like Hubspot, CRM/ERP systems, and Microsoft Office
    (CommonSKU experience is a plus)
  • Strong problem-solving skills and personal accountability
Compensation
  • Base Salary: $45,000 (varies based on experience)
  • Commission: Uncapped
  • Bonus Opportunities: Yes

Your income is directly tied to your output. There is no ceiling.Benefits
  • Full benefits package
  • Fully remote work environment
  • Established company with strong infrastructure and support
Bottom Line
If you're someone who:
  • Knows how to build real relationships
  • Can generate and close opportunities
  • Wants control over your earning potential

This is a role where you can actually grow accounts and get paid for it.

Apply