Lead Field Technician
Blacklick, OH · Remote
... AV technology equipment in associated facilities is completed. This is a remote/work from home ... Integration Documentation * Perform equipment audit at installation and provide update to ...
Lead Field Technician
Blacklick, OH · Remote
... AV technology equipment in associated facilities is completed. This is a remote/work from home ... Integration Documentation * Perform equipment audit at installation and provide update to ...
Lead Field Technician
Columbus, OH · Remote
... AV technology equipment in associated facilities is completed. This is a remote/work from home ... Ensures compliance to integration standards for: Wiring Installation Training Integration ...
Lead Field Technician
Columbus, OH · Remote
... AV technology equipment in associated facilities is completed. This is a remote/work from home ... Ensures compliance to integration standards for: Wiring Installation Training Integration ...
Remote Av Integrator information
What is the difference between Remote Av Integrator vs AV Technician?
| Aspect | Remote Av Integrator | AV Technician |
|---|---|---|
| Credentials | Typically requires certifications like CTS or CEDIA, with experience in system design | Often requires technical certifications or on-the-job training, focusing on installation and troubleshooting |
| Work Environment | Primarily remote, involving design, planning, and client communication | On-site installation, setup, and maintenance of audiovisual equipment |
| Industry Usage | Used in custom integration firms, AV consulting, and design companies | Common in AV installation companies, event production, and service providers |
The main difference is that Remote AV Integrators focus on designing and planning AV systems remotely, often working with clients and teams virtually, while AV Technicians handle on-site installation, troubleshooting, and maintenance of audiovisual equipment. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.
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What are popular job titles related to Remote Av Integrator jobs in Ohio? For Remote Av Integrator jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Av Integrator jobs in Ohio look for? The top searched job categories for Remote Av Integrator jobs in Ohio are:
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Job description
About BIS Digital
BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems. Since 1982 the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.
Position: Lead Field Technician
The Lead Field Technician will perform various roles providing customer service and support for all BIS Digital client?s. They will supervise and manage a team of regional based Field Technicians. They will provide regular communication and offer operational and technical AV support. The Lead Field Technician will also be the point person for all projects assigned within their region. They will be responsible for reviewing all projects prior to the start of the project and ensuring assigned Field Technicians understand the scope of work they will be completing. They will ensure that preventative maintenance of AV technology equipment in associated facilities is completed. This is a remote/work from home position. The lead will spend about 50-75% of the time on site at customer locations within the (REGION). Occasional travel to other US locations may be asked.
Responsibilities:
The job responsibilities of the Lead Field Technician include but are not limited to the following:
- Supervise and manage Field Technicians within the region.
- Works with Director of Operations, Field Operations Manager, and Human Resources to address employee concerns.
- Contributing member of the interviewing and recruiting process for openings within the region.
- Assures best practices through the region; ensures all established service support processes are in effect.
- Follow up with all customers to ensure any and all field service issues were resolved to their satisfaction.
- Provide customer feedback to the management team.
- Serves as Project lead in the assign region.
- Providing technical support for the various AV systems
- Review scope of work for all projects assigned within the region, prior to project start date with assigned technicians.
- Works with Project Management team regarding scheduling and coordination of assigned work within the region.
- Works with Sales Engineering team to ensure scope of work, parts, and timelines for projects are all in order before handing off to technicians.
- Works with shipping team for replenishment of any work tools / parts for all technicians in the region.
- Oversee onsite preventative maintenance schedules to ensure completion.
- Ensure onsite customer service is timely and accurate within the assigned region.
- Ensures compliance to integration standards for:
- Wiring
- Installation
- Training
- Integration Documentation
- Perform equipment audit at installation and provide update to Accounting for maintenance agreements.
- Provide regular communication and status updates with Field Service Manager
About BIS Digital
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
1982