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Remote Application Support Manager Jobs in Ohio (NOW HIRING)

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Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Ohio?

For Remote Application Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Ohio look for?

The top searched job categories for Remote Application Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Application Support Manager jobs?

Cities in Ohio with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

SR Application Engineer -Hybrid/Remote

National Interstate Insurance Company

Richfield, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)
National Interstate is looking for a Senior Application Engineer to join their team. This individual will either work hybrid from the Richfield, OH office 2 days per week or work fully remote from the USA, if not local to the office.
National Interstate's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in-office days are Tuesday and Wednesday but will be determined by business needs.
Essential Job Functions and Responsibilities
  • Designs, programs, builds, and deploys software applications and systems that support various business and insurance processes.
  • Drives the implementation of new features and functionalities based on business requirements, enhancing the overall user experience. Ensures seamless integration of new applications with existing systems, minimizing disruptions to business operations.
  • Supports software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements
  • Develops technical specifications based on conceptual design and stated business requirements.
  • Collaborates with cross-functional teams to design and implement integration solutions that enhance data flow and system interoperability.
  • Monitors and optimizes application performance, identifying and resolving any issues that may impact system efficiency. Conducts regular performance assessments and implements improvements to ensure applications run smoothly and efficiently.
  • Provides technical support to end-users, addressing and resolving application-related issues in a timely manner.
  • Develops and maintains documentation for troubleshooting procedures and best practices.
  • Collaborates with business analysts, project managers, and other stakeholders to understand business needs and translate them into technical requirements. Provides regular updates on project status and progress.
  • Proactively identifies opportunities for process improvements and implements solutions that enhance overall system performance.
  • Performs other duties as assigned.

Job Requirements
Education: Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
Experience: Generally, a minimum of 6 years of experience in software engineering and/or application engineering. Prefer experience with .NET/C#, SQL, Full Stack Development, Test automation.
Scope of Job/Qualifications:
Demonstrates advanced proficiency in multiple programming languages. Advanced experience with cloud platforms and modern development frameworks. Extensive experience working in Agile/Scrum environments. Develops time estimates and other project management elements for complex project deliverables. Provides technical expertise across a range of applications, systems and/or technologies. Strong analytical and problem-solving skills, with the ability to troubleshoot complex software issues. Demonstrates strong understanding of machine learning concepts and their software engineering implications. Requires a high level of understanding of the organization's business and technology operations.
This job is non-exempt in California.
Company:
NIIC National Interstate Insurance Company
Salary Range:
$95,000.00 -$110,000.00
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.

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