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Remote Application Support Engineer Jobs in Kentucky

Bluelight Consulting

Work closely with our product managers, designers, and other engineers to translate product ... Identify and correct bottlenecks, fix bugs, and continuously improve application performance ...

Bluelight Consulting

Work closely with our product managers, designers, and other engineers to translate product ... Identify and correct bottlenecks, fix bugs, and continuously improve application performance ...

Bluelight Consulting

$101K - $133K/yr

Modern JavaScript/TypeScript development utilizing React for scalable single-page application (SPA ... Partner with product managers and data engineering teams to safely extract, parse, and serve multi ...

U.S. Army Corps of Engineers

Civil Engineer

Louisville, KY · On-site +1

$50K - $160K/yr

Provides technical oversight, management, administration and support throughout the construction ... In your application, select the duty locations and corresponding FPL grade levels you want to be ...

Schnabel Engineering, Inc.

Senior Dam Safety Engineer

Lexington, KY · On-site +1

$135K - $215K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manage, execute, and provide technical support, in a team setting and on a variety of challenging ... Must be able to occasionally travel to project sites, both local and remote, and be able to lift ...

Overstory

Senior Security Engineer

Canada, KY · On-site +1

$107K - $147K/yr

Background in application or cloud security engineering * Experience mentoring or guiding more ... tools to support parts of our hiring process, such as helping us manage applications more ...

Bluelight Consulting

Ensure application performance, quality, and responsiveness * Identify and fix bugs, performance ... Remote apply for this job

Humana

Senior Software Engineer

Louisville, KY · On-site +1

$117K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design, develop, test, deploy, and support scalable full-stack applications across web, mobile ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Schnabel Inc.

Senior Dam Safety Engineer

Lexington, KY · On-site +1

$135K - $215K/yr

Manage, execute, and provide technical support, in a team setting and on a variety of challenging ... Must be able to occasionally travel to project sites, both local and remote, and be able to lift ...

SCHWAN'S

Principal Project Engineer

Florence, KY · On-site +1

$107K - $178K/yr

  • Medical

  • Retirement

Our CJ Schwan's engineering team is seeking a remote-based Principal Project Engineer, with ... Beyond base salary, we offer a competitive Total Rewards package designed to support your overall ...

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All JobsApplication Support Engineer JobsRemote Application Support Engineer JobsRemote Application Support Engineer Jobs in Kentucky

Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are popular job titles related to Remote Application Support Engineer jobs in Kentucky?

For Remote Application Support Engineer jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Engineer jobs in Kentucky look for?

The top searched job categories for Remote Application Support Engineer jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Application Support Engineer jobs?

Cities in Kentucky with the most Remote Application Support Engineer job openings:

Remote Application Support Engineer jobs near you

Technical Support Specialist - HVAC - REMOTE

GE Appliances

Louisville, KY • Remote

Full-time

Posted 18 days ago

Job description

At GE Appliances, a Haier company, we come together to make "good things, for life."As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way.We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:we come together,we always look for a better way, andwe create possibilities.

Interested in joining us on our journey?

As a Technical Support Specialist with GE Appliances' Air & Water Ecosystem, you'll be responsible for delivering first-contact technical support to contractors, end users, and distributor partners across Air & Water product lines (e.g., residential HVAC, light commercial systems, VRF). This role provides timely troubleshooting assistance, interprets system data, and guides customers through structured resolution steps using established tools and technical resources. The position requires independent problem-solving, effective communication, and accurate case documentation to support efficient issue resolution and high-quality customer experience, while escalating more complex issues to advanced technical teams as needed.PositionTechnical Support Specialist - HVAC - REMOTELocationUSA, Louisville, KYHow You'll Create Possibilities

Essential Duties & Responsibilities

  • Provide timely, accurate, and professional technical support via phone and email to contractors, end users, and distributor partnersfor a range of products (e.g. residential HVAC, light commercial systems, VRF),ensuring high-quality customer experience.

  • Diagnose and troubleshoot product issues acrossproduct systemsthrough structured resolution steps.

  • Interpret system feedback and operating data(e.g.,error codes, fault histories, control board indicators, and reported performance conditions)to support accurate issue identification.

  • Utilize GE Appliances/Haier tools and platforms (e.g., TD-03, SmartHQ, or equivalent) to review system data and identify potential performance issues to support troubleshooting.

  • Provide technical documentation and guidance, including wiring diagrams, submittals, capacity tables, installation instructions, and control configuration support.

  • Assist customers with installation, startup, and operational questions within a remote support environment, ensuring adherence to product specifications and best practices.

  • Escalate complex or unresolved issues to Product Specialists or Engineering teams, providing clear and thorough documentation of troubleshooting steps and findings.

  • Collaborate cross-functionally with Service, Engineering, Manufacturing, and Parts teams to support issue resolution and information sharing.

  • Maintain accurate and detailed case records, including reported symptoms, diagnostic steps performed, data reviewed, and final resolution or escalation path.

  • Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases, and internal tools prior to escalation.

  • Ensure case documentation supports cross-functional visibility and efficient escalation.

What You'll Bring to Our Team

PositionCompetencies(RequiredKnowledge, Skills, & Abilities)

  • Independent Task Execution:Demonstrates the ability to work independently under general supervision to manage inbound technical support cases, prioritize workload, and support timely and accurate resolution of customer issues.

  • Technical Problem Solving:Applies practical knowledge of HVAC systems to diagnose and resolve customer issues, utilizing structured troubleshooting methods, system data, and available tools to address moderately difficult, non-complex problems.

  • Customer-Focused Communication:Effectively communicates technical information to contractors, distributors, and end users, translating complex concepts into clear, actionable guidance to support issue resolution and customer understanding.

  • Applied Technical Knowledge:Utilizes working knowledge of residential and light commercial HVAC systems, including system components, controls, and diagnostics, to support installation, startup, and operational inquiries.

  • Systems and Data Utilization:Leverages case management systems and diagnostic tools to document cases, review system data, and support data-informed troubleshooting and resolution processes.

  • Time and Priority Management:Effectively manages multiple tasks and competing priorities in a fast-paced environment, ensuring responsiveness and adherence to service level expectations.

  • Collaboration and Escalation:Recognizes when issues exceed scope and appropriately escalates to advanced technical teams, providing clear and structured documentation to support efficient resolution.

  • Adaptability and Continuous Learning:Demonstrates flexibility in adapting to new products, tools, and processes, while actively building technical knowledge and improving troubleshooting effectiveness over time.

  • Systems Skills:Case management systems (e.g., Salesforce or equivalent); Microsoft Office (Excel, Word, Outlook); Standard business systems and data entry tools

  • Language Skills:Bi-lingual fluency in English/Spanish or English/French (only required if hired as bi-lingual support)

PreferredCompetencies

  • Advanced Technical Exposure:Demonstrates familiarity with light commercial HVAC systems, VRF technologies, and inverter-driven equipment, enabling more efficient troubleshooting and customer support.

  • Diagnostic Tools Proficiency:Applies experience using manufacturer-specific diagnostic tools and connected platforms (e.g., TD-03, SmartHQ) to interpret system data and identify performance issues.

  • Technical Support Environment Experience:Brings experience from a technical call center or customer support setting, with the ability to manage high call volumes while maintaining service quality.

  • Multilingual Communication:Utilizes bilingual language skills (e.g., English/Spanish or English/French) to effectively support a broader customer base.

  • Technical Documentation:Demonstrates the ability to clearly document troubleshooting steps, system data, and resolutions in a structured manner to support case tracking and knowledge sharing.

  • Systems Skills:GE Appliances/Haier diagnostic platforms (e.g., TD-03, SmartHQ); HVAC diagnostic or connected equipment platforms ; Case documentation and reporting tools

Educational and Experiential Background

  • High School Diploma or equivalent required

  • Minimum of 3 years of experience in HVAC installation, service, or technical support (residential and/or light commercial preferred)

  • Experience using computer systems and standard business applications

Preferred Education/Experience

  • Technical degree, certification, or related HVAC training

  • Experience supporting light commercial HVAC equipment (e.g., rooftop units, packaged systems)

  • Familiarity with VRF systems, inverter-driven technologies, and advanced controls

  • Experience using manufacturer diagnostic tools or connected platforms for troubleshooting and system analysis

  • Prior experience in a technical call center or customer support environment

Working Conditions& Travel Requirements

  • Working conditions aretypicalfor an office environment.

  • Occasionalweekend/evening work may be required.

  • 0% ongoing travel; occasional conferencing and/or external training attendance may be required.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail toask.recruiting@geappliances.com

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