ZipRecruiter

Log In

2

Remote Application Support Engineer Jobs in Connecticut

TechVirtue LLC

MongoDB Engineer

East Hartford, CT · Remote

$113K - $136K/yr

Hartford, CT - Remote Duration: Long Term MongoDB Engineer to design, develop, and maintain ... You will work closely with application developers, data analysts, and DevOps teams to ensure data ...

Gartner

Lead AppSec Engineer

Stamford, CT · On-site +1

$62.75 - $83.75/hr

Join a world-class team of skilled engineers who build creative digital solutions to support our ... Serve as asubject-matter-expertfor Application Security; actas a first point of contact for ...

Gartner

Lead AppSec Engineer

Stamford, CT · On-site +1

$62.75 - $83.75/hr

Join a world-class team of skilled engineers who build creative digital solutions to support our ... Serve as asubject-matter-expertfor Application Security; actas a first point of contact for ...

next page

Showing results 1-20

All JobsApplication Support Engineer JobsRemote Application Support Engineer JobsRemote Application Support Engineer Jobs in Connecticut

Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Connecticut? The most popular types of Application Support Engineer jobs in Connecticut are:
What are popular job titles related to Remote Application Support Engineer jobs in Connecticut? For Remote Application Support Engineer jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in Connecticut look for? The top searched job categories for Remote Application Support Engineer jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Application Support Engineer jobs? Cities in Connecticut with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you

Application Support Engineer - Associate

iCapital

Greenwich, CT • On-site, Remote

$100K - $130K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

This position does not offer visa sponsorship now or in the future.

iCapital is looking to hire an Application Support Engineer, to join a growing Data Support team. This role is primarily related to production support. This individual will be working with customer support using technical troubleshooting skills focusing on SQL and site administration. This role will also get to work with the Product Development and Engineering teams on resolving customer requests and issues that demand technical knowledge.

Responsibilities

  • Perform root cause analysis of production issues by utilizing SQL to analyze data and coordinate with the Production Support and Engineering teams to resolve issues.
  • Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions.
  • Collaborate with Product Managers to define and implement data projects for existing and new features and workflows.
  • Develop exception management tools to strengthen data quality control and produce metrics and dashboards to inform stakeholders on prioritizing resolutions.
  • Define business and technology requirement documents for the Engineering teams to develop new features or to address issues.
  • Develop an in-depth understanding of organizational data flow and its impact on business processes.
  • Write test cases and perform UAT to ensure issues are identified and addressed.

Qualifications

  • 3+ years of business analyst or data application support experience within the financial services industry
  • Bachelor's degree or higher in computer science, business analytics, business administration, finance or in a related field
  • Proven track record of performing root cause analysis and coordinating with engineers on investigation and resolution
  • Strong analytical, problem-solving, communication and relationship management abilities
  • Experience with private equity or hedge fund business and data is a plus

Benefits

The base salary range for this role is $100,000 to $130,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply