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Remote Manufacturing Technical Support Jobs in Connecticut

Marcone

HVAC Technical Support Specialist

Hartford, CT · On-site

$80K - $95K/yr

Job Summary The HVAC Technical Support Specialist is a remote/field based position provides pre- and post-sale technical support, as well as training for customers and employees. This role ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module Remote ...

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

... technical aptitude to support customers using our software solutions. This role is ideal for ... Provide remote customer support and training on software to end users, business partners, and ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Technical proficiency in Help Desk requirements and methodologies. * Experience with remote troubleshooting and day-to-day support workflows. * Experience working with ticketing systems. * Experience ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Avon, CT · Remote

$80K - $121K/yr

... manufacturing environment. The Dillon Product Manager will partner with marketing and engineering ... This role will provide technical support to the sales channel and end users through product ...

Eze Castle Integration

Technical Architect

Stamford, CT · On-site +1

$150K/yr

Responsible for designing and building cloud solutions to support client technology platforms ... Knowledge of Device Endpoint Management and Remote access, Azure, Citrix or other remote virtual ...

KEYENCE

Field Application Engineer '27

Rocky Hill, CT · On-site +1

$53K - $80K/yr

... American manufacturing. This is a field-based position with most of your time on-site with ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Connecticut? For Remote Manufacturing Technical Support jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Connecticut look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Manufacturing Technical Support jobs? Cities in Connecticut with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you

Technical Support Specialist II (Remote US) - 2nd shift 10AM - 7:00 PM Mon-Fri

Digi International

Norwalk, CT • Remote

Full-time

Medical, PTO

Re-posted 21 days ago

Job description

Ventus is an entity within Digi, a Business Unit that’s an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience and delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications.   Position Technical Support Administrator II - this is a 10am-7pm EST Monday - Friday shift - (Training for the first 3-6 months will be M-F 9-6 pm EST)   What We Offer (Paragraph/Overview) We provide an exciting opportunity for a dedicated professional to join our remote technical support team. You’ll leverage your network troubleshooting expertise and communication skills in a fast-paced, customer focused environment. This role not only allows flexibility of working from home but also offers a supportive and dynamic work culture.  We equip you with the necessary tools, and we highly value your adaptability, attention to detail, and contribution. Make us part of your journey today.   What You Will Do
  • Provide Level 2 technical support in a fast-paced contact center environment, handling inbound customer and partner contacts via voice and digital channels
  • Monitor network and system health using alerting and event-management platforms (e.g., SolarWinds, LogicMonitor, Auvik, Zabbix, etc.), respond to alarms, perform initial triage, and drive incidents to resolution or escalation
  • Perform remote diagnostics, troubleshooting, and reconfiguration for cellular and wireline gateways/routers using proprietary and standard troubleshooting tools
  • Troubleshoot network issues across OSI layers 1–6, including the use of Linux command-line tooling for network diagnosis (required)
  • Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting using tools such as tcpdump and Wireshark; document findings and recommended actions (required)
  • Coordinate troubleshooting efforts with field services technicians, customers, channel partners, and internal contacts; escalate issues to senior support/leadership when appropriate
  • Support vendor/customer installations of managed equipment and services
  • Maintain thorough, accurate documentation of customer interactions and technical work in ticketing and related systems
  • Meet performance expectations and key performance indicators (KPIs) in partnership with leadership
  • Use company-supplied equipment (Windows laptop, headset, and peripherals) to perform daily work
Who You Are and What You Bring
  • Professional, customer-first approach with strong and recognized customer service and interpersonal skills
  • Willing and able to leverage AI-assisted tools (e.g., for knowledge lookup, documentation, and troubleshooting support) while following company guidelines and maintaining data/privacy standards
  • Excellent written and verbal communication, with strong documentation habits
  • Self-starter mentality with strong ownership, follow-through, and the ability to prioritize in a shifting environment
  • Detail-oriented, efficient, and capable of logical/critical thinking to isolate root cause and drive resolution
  • 2+ years of technical support and/or call center experience in Tier I/Tier II roles (1+ year is a plus)
  • Experience providing Level 2 (or higher) support to channel partners and resellers (preferred/strong plus)
  • Required technical support experience/knowledge:
    • Troubleshooting aligned to the OSI model (Physical through Presentation layers)
    • IPv4 and subnetting
    • Strong proficiency in a Linux command-line environment for network troubleshooting
    • Log review (Linux and Cisco IOS environments), and packet capture experience using tcpdump (or equivalent)
  • Linux firewalling, including the ability to view and interpret rulesets in iptables/nftables to validate allowed/blocked traffic and assist in root-cause analysis
  • NAT troubleshooting, including interpreting port forwarding behavior, and isolating common issues such as asymmetric routing
  • Reliable broadband internet connection
  • Flexible shift availability—may include weekends, non-standard days/hours (1st, 2nd, or 3rd shift), and holidays
Desired But Not Required
  • Cellular troubleshooting experience
  • Wi-Fi troubleshooting and diagnosis
  • Cisco IOS network troubleshooting and familiarity with routing protocols such as BGP and OSPF
  • Ability to diagnose common Phase 1 and Phase 2 IKE/IPsec issues
  • Experience with Digi router hardware, Digi Remote Manager and/or the Digi DAL platform
*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered. Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $26.03/hr – $26.92/hr.   Pay ranges are determined by role, job level and primary job location.  The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location.  It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

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