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Remote Manufacturing Technical Support Jobs in Connecticut

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module Remote ...

Eze Castle Integration

Technical Architect

Stamford, CT · On-site +1

$150K/yr

Responsible for designing and building cloud solutions to support client technology platforms ... Knowledge of Device Endpoint Management and Remote access, Azure, Citrix or other remote virtual ...

KEYENCE

Field Application Engineer '27

Rocky Hill, CT · On-site +1

$53K - $80K/yr

... American manufacturing. This is a field-based position with most of your time on-site with ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Quest Global

Senior Technical Lead

Windsor, CT · Remote

Verification and Validation of FPGAs, support project execution by reviewing engineering artifacts ... by remote team(s) and drive them to closure. Coordinate with Change Control Board (CCB ...

Quest Global

Senior Technical Lead

Windsor, CT · Remote

Verification and Validation of FPGAs, support project execution by reviewing engineering artifacts ... by remote team(s) and drive them to closure. Coordinate with Change Control Board (CCB ...

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Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Connecticut?

For Remote Manufacturing Technical Support jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Connecticut look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Manufacturing Technical Support jobs?

Cities in Connecticut with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Technical Trainer

Hartford, CT • On-site, Remote

BlueCrest
Communications Equipment Manufacturing • 1 - 5K employees
Learn more about BlueCrestexternal

$32.75 - $43.75/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Conduct technical training courses for clients and employees on complex systems for multiple products.

  • Collaborate with subject matter experts and instructional designers to develop and customize training materials and curriculum.

  • Evaluate participant performance, manage multiple training projects, and deliver training through classroom, electronic, and multimedia methods.

Job description

Conducts technical training courses for clients and/or employees in the use of complex systems for multiple products. Interacts with client and internal functional areas to develop specifications for content of courses. Works collaboratively with field SMEs, product engineers, technical support, manufacturing and instructional designers to ensure course curriculum is accurate. Works with instructional designer to develop lesson plans that integrates core content, real life scenarios, trouble-shooting/critical thinking skills, practical skills and field service requirements. Instructs participants in both classroom lectures and laboratory/practical sessions. Follows-up to determine applicability of course material. One of the primary focuses of this position will be delivering training to Customer Service Representatives on installation, maintenance and equipment repair of hardware and/or software products.
This position requires a combination of technical knowledge and communication ability to effectively facilitate learning to various target audiences and respond to questions from employees, and clients. Successful performance requires as strong working knowledge of their specific industry.
Primary Responsibilities:
  • Strong organizational ability to plan and execute effectively deliver training to all levels in a variety of hardware and software products
  • Manage classroom time and audience participation appropriately.
  • Provide one-on-one coaching to training participants and their managers.
  • Work with Instructional Design team to create training materials including: facilitator and participant guides, learning activities, job aids and other learning tools as needed.
  • Customize training materials and tailor delivery techniques for varying audiences and needs.
  • Assist in design of computer-based and multimedia curriculum.
  • Continuously enhance technical instructional delivery and presentation skills.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations and workshops
  • Evaluates performance during and after training by completing participant evaluations to enhance development plan and proficiency levels
  • Manage multiple training projects at the same time.
  • Collaborate with Subject Matter Experts to create the appropriate content and context for learning.
  • Analyze content, target audience, job tasks and learner environments to make appropriate decisions on training approaches.
  • Ability to identify and provide follow-up and remedial training for Qualification programs
  • Experience in using Learning Management System s (LMS) to coordinate, track and report on employee training
  • Execute program measurements and strategy to evaluate the impact of training.
  • Audit classes and provide peer feedback to other instructors.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Identify and develop training materials; Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module

Remote Position -
  • Commutable to Danbury, CT preferred
  • Non-Commutable to Danbury - 75% Travel

Knowledge, Skills, and Other Requirements
  • Experience in a technical and/or field service position.
  • Experience with Microsoft Office Suite
  • Strong communication/personal interaction skills
  • Strong presentation, facilitation and creative problem-solving skills
  • Strong planning and organizational skills
  • Ability to function well in a high change environment
  • Ability to manage workloads and prioritize requests to meet deadlines
  • Ability to work independently and with minimum direction
  • Team player

Minimum Requirements:
  • Bachelor s Degree or equivalent experience.
  • Experience or certificate in adult education preferred
  • General education knowledge normally acquired through a high school diploma or General Equivalency Diploma (GED)
  • 2-5 years field experience operating, maintaining and troubleshooting complex systems

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