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Remote Allscripts Analyst Jobs in Raleigh, NC (NOW HIRING)

Astyra Corporation

EHR Helpdesk Analyst

Raleigh, NC · Remote

$42 - $44/hr

This is a remote position - Local to Raleigh, NC only please *This is a 1st shift position from 7AM ... In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)., Required 2 Years * Epic ...

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Remote Allscripts Analyst information

See Raleigh, NC salary details

$28.7K

$69.5K

$119.6K

How much do remote allscripts analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for remote allscripts analyst in Raleigh, NC is $69,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $76,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Allscripts Analyst vs Remote Epic Analyst?

AspectRemote Allscripts AnalystRemote Epic Analyst
Required CertificationsAllscripts certification, Epic certification (optional)Epic certification, Allscripts certification (less common)
Work EnvironmentHealthcare IT, outpatient and hospital settingsLarge hospital systems, healthcare IT
Industry UsagePrimarily used in outpatient clinics and smaller hospitalsWidely used in large hospital systems and health networks

Both Remote Allscripts Analysts and Remote Epic Analysts work in healthcare IT, focusing on electronic health record systems. While they share similar certifications and work environments, Allscripts Analysts typically support outpatient and smaller hospital settings, whereas Epic Analysts are more common in large hospital systems. Understanding these differences helps job seekers target the right roles based on their certifications and preferred work environments.

What are popular job titles related to Remote Allscripts Analyst jobs in Raleigh, NC? For Remote Allscripts Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Allscripts Analyst jobs in Raleigh, NC look for? The top searched job categories for Remote Allscripts Analyst jobs in Raleigh, NC are:
Remote Allscripts Analyst jobs near you
EHR Helpdesk Analyst 1st Shift (Remote)

EHR Helpdesk Analyst 1st Shift (Remote)

Serigor, Inc.

Raleigh, NC • On-site, Remote

$20 - $27.25/hr

Full-time

Posted 11 hours ago

Job description

Job Title: EHR Helpdesk Analyst 1st Shift (Remote)
Location: Raleigh, NC
Duration: 12 Months with possible extension
Job Description:
Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient-care systems.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Skills:
Skill
Required/Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired

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