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Remote Agent Jobs in Springfield, MA (NOW HIRING)

IQVIA

Associate Director, Data Analytics

Hartford, CT · Remote

Incorporate agent-enabled capabilities where they improve usability and speed-to-insight (e.g ... This is a remote/WFH opportunity available to candidates currently residing within the United ...

IQVIA

Associate Director, Data Analytics

Hartford, CT · Remote

Incorporate agent-enabled capabilities where they improve usability and speed-to-insight (e.g ... This is a remote/WFH opportunity available to candidates currently residing within the United ...

The Hartford

AVP, Software Engineering Lead

Hartford, CT · On-site +1

$255K/yr

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office ... Deep expertise in agentic AI concepts and architectures, including multi-agent systems and non ...

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Remote Agent information

See Springfield, MA salary details

$8

$29

$65

How much do remote agent jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote agent in Springfield, MA is $29.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.83 and $38.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Agent position, and why are they important?

To excel as a Remote Agent, you need strong customer service abilities, effective communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure remote connectivity tools is usually required. Standout candidates are self-motivated, organized, and able to manage their time independently while remaining engaged with a virtual team. These skills are crucial for efficiently resolving customer inquiries, meeting performance goals, and maintaining productivity in a remote work environment.

What is a Remote Agent job?

A Remote Agent is a professional who works from home or another remote location to provide customer service, sales, technical support, or other services for a company. They typically communicate with clients via phone, email, or chat and use digital tools to perform their tasks. This role requires strong communication skills, the ability to work independently, and a reliable internet connection. Many companies hire Remote Agents to handle customer inquiries, process transactions, or troubleshoot technical issues.

What are some common challenges faced by Remote Agents, and how can they be managed?

Remote Agents often contend with staying motivated and focused without in-person supervision, as well as handling high volumes of customer interactions throughout the day. Managing distractions at home, maintaining effective communication with team members, and troubleshooting technical issues independently are typical hurdles. Successful Remote Agents establish a dedicated workspace, set clear daily routines, and leverage available communication platforms to stay connected with colleagues and supervisors. Companies frequently offer training and ongoing support to help agents navigate these challenges and ensure a positive remote work experience.

What are the most commonly searched types of Agent jobs in Springfield, MA? The most popular types of Agent jobs in Springfield, MA are:
What are popular job titles related to Remote Agent jobs in Springfield, MA? For Remote Agent jobs in Springfield, MA, the most frequently searched job titles are:
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Remote Agent jobs near you
Professional Liability Insurance Agent

Professional Liability Insurance Agent

AMBA

Hartford, CT • Remote

$55K/yr

Full-time

Posted 11 days ago

Job description

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber)
Remote | Full-Time
 
About the Role
We’re hiring an Inside Sales Insurance Specialist to support a 50/50 mix of inbound and outbound sales activity, focused on Professional Liability and Cyber Security insurance solutions.
 
You’ll work with inbound calls and digital leads while making outbound follow-up calls to close business and cross-sell appropriate Property & Casualty products.
 
Your Day-to-Day
  • Handle inbound calls and web-generated leads
  • Make outbound follow-up calls to close sales
  • Consult with clients on Professional Liability and Cyber Security coverage
  • Pre-qualify prospects and ask underwriting questions
  • Cross-sell additional Property & Casualty products
  • Overcome objections and guide clients through the buying process
  • Document all activity in internal systems
  • Ensure compliance with carrier, state, and company guidelines
What We’re Looking For
  • Active Property & Casualty license (required)
  • Prior inside sales, call center, or insurance sales experience
  • Comfort with both inbound and outbound phone-based sales
  • Strong communication, organization, and time-management skills
  • Performance-driven and comfortable working toward goals
  • Ability to navigate multiple systems independently 
Schedule
  • Monday–Friday | 8-hour shifts | No nights or weekends
Compensation & Benefits
  • Hourly base pay plus monthly performance bonuses
  • Target first-year earnings of ~$55,000 for average performers
  • Full benefits package available after the eligibility period
AMBA is proud to be an Equal Opportunity Employer.

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