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How much do remote agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote agent in Springfield, MA is $29.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.83 and $38.72 per hour, depending on experience, location, and employer.

What is a Remote Agent job?

A Remote Agent is a professional who works from home or another remote location to provide customer service, sales, technical support, or other services for a company. They typically communicate with clients via phone, email, or chat and use digital tools to perform their tasks. This role requires strong communication skills, the ability to work independently, and a reliable internet connection. Many companies hire Remote Agents to handle customer inquiries, process transactions, or troubleshoot technical issues.

What are the key skills and qualifications needed to thrive in the Remote Agent position, and why are they important?

To excel as a Remote Agent, you need strong customer service abilities, effective communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure remote connectivity tools is usually required. Standout candidates are self-motivated, organized, and able to manage their time independently while remaining engaged with a virtual team. These skills are crucial for efficiently resolving customer inquiries, meeting performance goals, and maintaining productivity in a remote work environment.

What are some common challenges faced by Remote Agents, and how can they be managed?

Remote Agents often contend with staying motivated and focused without in-person supervision, as well as handling high volumes of customer interactions throughout the day. Managing distractions at home, maintaining effective communication with team members, and troubleshooting technical issues independently are typical hurdles. Successful Remote Agents establish a dedicated workspace, set clear daily routines, and leverage available communication platforms to stay connected with colleagues and supervisors. Companies frequently offer training and ongoing support to help agents navigate these challenges and ensure a positive remote work experience.
More about Remote Agent jobs
What are the most commonly searched types of Agent jobs in Springfield, MA? The most popular types of Agent jobs in Springfield, MA are:
What are popular job titles related to Remote Agent jobs in Springfield, MA? For Remote Agent jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Agent jobs in Springfield, MA look for? The top searched job categories for Remote Agent jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Agent jobs? Cities near Springfield, MA with the most Remote Agent job openings:
Remote Agent jobs near you
Infographic showing various Remote Agent job openings in Springfield, MA as of May 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $60,863 per year, or $29.3 per hour.
AI Platform Principal Engineer (Google Cloud Platform)

AI Platform Principal Engineer (Google Cloud Platform)

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site, Remote

Full-time

Posted 7 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

53rd of 259 rated insurance

Job description

Principal Software Engineer - IE06GE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford seeks energetic and passionate AI Platform Engineers to build AI Operations (AIOps, MLOps, FMOps, LLMOps) services for our AI Platform team. Our team supports data science and business teams across the enterprise, driving streamlined processes and smarter decision-making in functions like Actuarial, Product, Underwriting, and Sales. As an AI Engineer within the AI Operations organization, you will play a significant role in delivering modern and sustainable data science products generating meaningful outcomes for the enterprise.
We are looking for talent who embraces our core values:
Solution-Oriented: We build solutions, not just models, focusing on end-to-end business problems and systems design.
Trust and Transparency: We collaborate closely with partners, mindful of their capacity to absorb change.
Reliability: Our products come with full monitoring solutions to ensure they deliver as expected.
Influence through Humility: We listen carefully to our customers and become partners in problem-solving.
Practical and Evolutionary: We deliver minimally viable products first and expand their sophistication over time based on feedback.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Responsibilities:
Develop value-added features tailored to company specific work, above and beyond the core capabilities of the cloud platform and relevant vendor tools.
Research, experiment with, and implement suitable GenAI algorithms, tools, and technologies.
Explore new services and capabilities in AWS, Google Cloud Platform, and Azure to support GenAI and ML services.
Enhance platform functionality with strong engineering expertise in AI, ML, Agentic Frameworks, and modern data technologies.
Develop and promote best practices in AI, ML, and data engineering across teams.
Architect and design end-to-end solutions at a component level.
Collaborate with partners in Enterprise Data, Data Science, Business, Cloud Enablement Team, and Enterprise Architecture teams.
Manage engineering tasks, driving execution, and optimizing workflows with minimal guidance.
Provide technical mentorship and career growth opportunities for team members.
Review work of systems-level engineers to calibrate deliverables against project and business expectations.
Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, or a technical field.
  • 10+ years building and shipping software and/or platform solutions for enterprises.
  • Programming experience with Python is preferred.
  • 5+ years of experience with Terraform.
  • Experience building libraries, frameworks or platforms used across multiple teams is a plus.
  • Proven experience with Google Cloud Platform (GCP).
  • Experience with GCP BigQuery, Cloud Functions, AI Platform, API Gateway, GKE/Docker is a must.
  • Proven experience in working with other cloud providers such as AWS cloud is a plus.
  • Experience with CI/CD pipelines, Automated Testing, Automated Deployments, Agile methodologies, Unit Testing, and Integration Testing tools.
  • Experience with building scalable serverless applications (real-time/batch) using cloud technologies. GCP is a plus.
  • Knowledge of distributed NoSQL database systems and data engineering, ETL technology.
  • Conversational UX/UI design (chatbots) and Human-Agent-Interaction (HAI) is a plus.
  • Experience with IR, vector embedding, and Hybrid/Semantic search technologies.
  • Knowledge about customization techniques across various stages of the RAG pipeline, including model fine-tuning, retrieval re-ranking, HNSW, and product quantization is a plus.
  • Experience with embeddings, ANN/KNN, vector stores, database optimization, & performance tuning is a plus.
  • Experience with LLM orchestration frameworks like Langchain, LlamaIndex, LangSmith, LangGraph, Google Agent Development Kit, is a plus.
  • Experience with Generative AI Guardrails, responsible AI, adversarial attack mitigation, and red teaming is a plus.
  • Foundational understanding of Natural Language Processing and Deep Learning.
  • Excellent problem-solving skills and the ability to work in a collaborative team environment.
  • Excellent communication skills.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$168,400 - $252,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

What The Hartford employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

Hartford logo

About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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