Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
... user accounts with a specific focus on identity management * Develop and implement identity and ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... user accounts with a specific focus on identity management * Develop and implement identity and ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Principal, Business Development
San Juan, PR · On-site +1
Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... Develops and maintains deep intimacy with DoD, with specific focus on major USAF program management ...
Principal, Business Development
San Juan, PR · On-site +1
Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... Develops and maintains deep intimacy with DoD, with specific focus on major USAF program management ...
Inside Sales Representative - CDG
Toa Baja, PR · On-site +1
You will serve as the primary Bio-Rad contact for your accounts, working closely with a high ... Manage contracts for the assigned territory, including Reagent Rental, CPRR, and Standing Orders ...
Inside Sales Representative - CDG
Toa Baja, PR · On-site +1
You will serve as the primary Bio-Rad contact for your accounts, working closely with a high ... Manage contracts for the assigned territory, including Reagent Rental, CPRR, and Standing Orders ...
Remote Account Manager information
What is a remote account manager?
A Remote Account Manager is a professional responsible for managing client accounts and building customer relationships while working from a location outside the traditional office, often from home. They communicate with clients via phone, email, or video calls, ensuring their needs are met and resolving any issues. Remote Account Managers handle tasks such as client onboarding, upselling products or services, and coordinating with internal teams to deliver solutions. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently.
What does a remote account manager do?
A remote account manager oversees client relationships for a brand, production company, or advertising agency. In this virtual position, you may work from home and use a phone, video conferencing, chat, or text to perform your duties. Your primary responsibilities are to work closely with your clients to ensure that their sales and marketing goals are being met. You may set up meetings between advertising directors and your clients, work as an advocate on behalf of your clients’ interests, and provide customer service. Account managers may work with a range of clients at an ad agency or find employment in-house for an organization, such as a video game company or apparel manufacturer.
What are the key skills and qualifications needed to thrive as a remote account manager, and why are they important?
To thrive as a Remote Account Manager, you need a strong background in sales, client relationship management, and a relevant degree such as business or marketing. Familiarity with CRM software (like Salesforce or HubSpot), virtual collaboration tools, and digital communication platforms is typically required. Exceptional communication, self-motivation, and problem-solving skills set top performers apart in this remote role. These skills and qualities ensure effective client management, seamless remote collaboration, and the achievement of sales targets from a distance.
How does a remote account manager maintain strong client relationships without in-person meetings?
Remote Account Managers rely heavily on proactive communication, utilizing video calls, emails, and instant messaging to stay connected with clients. They often set regular check-ins and use collaborative tools to share updates and address concerns in real time. Building trust remotely requires being responsive, transparent, and attentive to client needs, ensuring that despite the distance, clients feel supported and valued. Many remote teams also use customer relationship management (CRM) software to track interactions and follow up on action items, helping maintain a personalized approach.
What is the difference between Remote Account Manager vs Remote Customer Success Manager?
| Aspect | Remote Account Manager | Remote Customer Success Manager |
|---|---|---|
| Credentials | Sales or account management experience, sometimes certifications in CRM tools | Customer service or success certifications, CRM experience |
| Work Environment | Client-facing, sales-driven, often involves upselling | Client relationship-focused, ensuring customer satisfaction |
| Employer & Industry Usage | Sales teams, B2B companies, SaaS providers | Tech companies, SaaS, subscription services |
Both roles involve remote work and client interaction, but the Remote Account Manager focuses on managing sales accounts and revenue growth, while the Remote Customer Success Manager emphasizes maintaining customer satisfaction and retention. Understanding these differences helps job seekers target the right roles based on their skills and career goals.
How much does a remote account manager make?
Remote account managers typically earn between $50,000 and $80,000 annually, with experienced professionals or those in senior roles earning over $100,000. Compensation varies based on industry, company size, location, and individual skills such as client management and sales proficiency.
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The top searched job categories for Remote Account Manager jobs in Puerto Rico are:
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Full-time
Medical, Life, Retirement
Posted 17 days ago
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
33rd of 72 rated aerospace companies
Job description
Date Posted:
2026-07-30Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Web Conferencing Support Engineer is responsible for deploying, managing, and optimizing Microsoft Teams Audio Conferencing services, ensuring reliable PSTN connectivity, high call quality, and effective troubleshooting across the enterprise.
What You Will Do
- Provide tier‑2/3 support for escalated conferencing issues.
- Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
- Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
- Ensure proper setup of PSTN connectivity for Direct Routing.
- Use the Teams Admin Center, Call Quality Dashboard (CQD), and Teams PowerShell to monitor call quality, latency, jitter, and packet loss
- Investigate and resolve dial-in or dial-out issues, and review end-user call logs and troubleshoot bridging failures.
- Responsible for the creation and modification of Knowledge Based Articles
- Vendor Management
- Responsible for testing new functionality and release planning
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
- Experience working with help desk ticketing tool
- Experience in a technical support role
Qualifications We Prefer
- Microsoft Cloud Certification or equivalent
- Experience working and managing MS Teams Web Conferencing tools
- Vendor Management Experience
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
What Collins Aerospace employees say
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About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018