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Remote Access Point Representative Jobs in Virginia

Orgenesis Inc

Call Center Representative

Richmond, VA · Remote

$15.75 - $19.75/hr

We are seeking motivated and customer-focused Call Center Representatives to join our growing remote support team. Position Summary The Call Center Representative serves as a primary point of contact ...

New

Orgenesis

Call Center Representative

Richmond, VA · On-site +1

$45K - $74K/yr

We are seeking motivated and customer-focused Call Center Representatives to join our growing remote support team. Position Summary The Call Center Representative serves as a primary point of contact ...

Sentara

Customer Service Representative

South Boston, VA · Remote

$14.25 - $19.50/hr

Clinical Access Center is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates ...

TekSynap

Principal Solutions Architect

Reston, VA · Remote

... and remote access, domain services network support, and SD-WAN. * Design enterprise end user and ... representative of those an employee encounters while performing the essential functions of the job.

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All JobsRemote Access Point Representative JobsRemote Access Point Representative Jobs in Virginia

Remote Access Point Representative information

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are the most commonly searched types of Access Point Representative jobs in Virginia? The most popular types of Access Point Representative jobs in Virginia are:
What are popular job titles related to Remote Access Point Representative jobs in Virginia? For Remote Access Point Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Access Point Representative jobs in Virginia look for? The top searched job categories for Remote Access Point Representative jobs in Virginia are:
What cities in Virginia are hiring for Remote Access Point Representative jobs? Cities in Virginia with the most Remote Access Point Representative job openings:
Remote Access Point Representative jobs near you

Call Center Remote Customer Service Representative

VIMO

Richmond, VA • Remote

$19/hr

Other

Medical, Retirement, PTO

Posted 22 days ago

Job description

Call Center Remote Customer Service Representative

Salary Range $17.00 - $18.50 Hourly Position Type Full Time Category Customer Service

Description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $17.00/hr. plus performance incentives

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 35 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with Mobile Internet Service Providers and/or Satellite.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (For example, T-Mobile is not compatible with our internal systems)
Qualifications

Essential Responsibilities

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer

  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply