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Remote Access Point Representative Jobs in Virginia

TekSynap

Principal Solutions Architect

Reston, VA · Remote

... band access for remote posts, and classified network environments. * Integrate Zero Trust ... representative of those an employee encounters while performing the essential functions of the job.

TekSynap

Principal Solutions Architect

Reston, VA · Remote

... band access for remote posts, and classified network environments. * Integrate Zero Trust ... representative of those an employee encounters while performing the essential functions of the job.

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Serve as a primary point of contact for troubleshooting and resolving hardware, software, and ... Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity ...

Initiate Government Solutions

Cloud Architect Lead

Arlington, VA · On-site +1

$74.75 - $95.25/hr

This is a remote access assignment. The candidate will work remotely daily and will remotely access ... This position serves as the primary point of contact for government clients, ensuring high-quality ...

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Remote Access Point Representative information

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are the most commonly searched types of Access Point Representative jobs in Virginia? The most popular types of Access Point Representative jobs in Virginia are:
What are popular job titles related to Remote Access Point Representative jobs in Virginia? For Remote Access Point Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Access Point Representative jobs in Virginia look for? The top searched job categories for Remote Access Point Representative jobs in Virginia are:
What cities in Virginia are hiring for Remote Access Point Representative jobs? Cities in Virginia with the most Remote Access Point Representative job openings:
Remote Access Point Representative jobs near you
Remote Call Center Representative

Remote Call Center Representative

MCI Careers

Virginia Beach, VA • Remote

$12.77 - $14/hr

Full-time

Posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a professional manner.
  • Resolve customer issues efficiently while maintaining a positive attitude.
  • Document all interactions accurately in the CRM system.
  • Follow communication scripts and standard operating procedures.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma/GED
  • 1+ year of experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a remote setting.
  • Proficient with computers and customer service software.
  • Reliable internet connection and a quiet home workspace.
  • Fluent in English and Spanish
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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