Reliability Program Manager Jobs in Miami, FL (NOW HIRING)

Job Overview

The Facilitator I - Afterschool Club is responsible for delivering Be Strong International's Heart Skills curriculum to middle school youth participating in the Be Strong After School Club (BSASC). This position serves as a key member of the Youth Department, supporting program implementation, student engagement, administrative functions, and site operations.

The Facilitator I will primarily facilitate curriculum sessions at an assigned school site while also serving as a substitute and support staff member for after-school program operations. This role requires a dynamic professional who can effectively engage youth, maintain accurate program records, support recruitment efforts, and provide coverage for site staff and facilitators as needed.

Top 5 Critical Duties

1. Facilitate Heart Skills curriculum sessions with fidelity, creating an engaging and positive learning environment for middle school students.
2. Maintain accurate attendance, documentation, data entry, and program records in accordance with organizational and grant requirements.
3. Provide substitute coverage for after-school program staff and facilitators, ensuring continuity of services across program sites.
4. Support student recruitment, registration, parent communication, and outreach activities to promote program participation.
5. Assist with program operations, events, inventory management, reporting, and administrative tasks assigned by the Program Manager.

Essential Duties and Responsibilities

Program Facilitation

• Facilitate Be Strong International's Heart Skills curriculum at assigned school sites.
• Prepare lesson plans, materials, and activities in advance of each session.
• Deliver engaging, age-appropriate instruction that promotes student participation and skill development.
• Maintain curriculum fidelity while adapting facilitation techniques to meet the needs of diverse learners.
• Monitor student behavior and maintain a safe, positive, and respectful learning environment.
• Collaborate with site staff to support student engagement and attendance.

Program Operations and Administrative Support

• Track and record student attendance accurately and timely.
• Complete required data entry and maintain program documentation.
• Communicate professionally with school personnel, students, and community partners.
• Assist with inventory tracking, supply management, and curriculum materials.
• Support program reporting and grant compliance requirements.
• Assist with event planning, preparation, setup, implementation, and breakdown.
• Regularly monitor and respond to emails and organizational communications.

Substitute and Site Support

• Provide substitute coverage for Site Instructors, Security Monitors, Site Supervisors, and other Facilitators as assigned.
• Travel to various school and community sites to support program operations.
• Assist with student supervision during program activities, transitions, snack distribution, dismissal, field trips, and special events.
• Support site staff in maintaining a safe and productive after-school environment.

Recruitment and Outreach

• Assist with student recruitment and outreach efforts.
• Represent Be Strong International at school and community events.
• Build positive relationships with students, families, school personnel, and community stakeholders.
• Promote participation in Be Strong International programs and services.

General Responsibilities

• Attend all required staff meetings, trainings, professional development sessions, and organizational events.
• Adhere to organizational policies, procedures, and core values.
• Demonstrate professionalism, reliability, flexibility, and accountability.
• Perform other duties as assigned by the Program Managers.

Required Qualifications

• Bachelor's degree in education, social work, psychology, human services, communications, youth development, related field or at least 4+ years of commensurate experience.
• Minimum of one (1) year of experience working with youth.
• Experience facilitating groups, leading activities, mentoring, teaching, or coaching youth.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and basic data entry systems.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Ability to work independently and collaboratively within a team environment.
• Must successfully pass a Level II Background Screening and any required school district clearances.

Preferred Qualifications

• Experience working in after-school, educational, youth development, or community-based programs.
• Bilingual in English and Spanish.
• Experience facilitating social-emotional learning, life skills, prevention education, or youth leadership programs.
• Experience working with middle school youth.

Essential Job Requirements

• Reliable transportation and valid driver's license.
• Ability to travel to multiple program locations as needed.
• Ability to work flexible hours, including after-school hours, evenings, and occasional weekends.
• Ability to lift and carry up to 30 pounds.
• Ability to stand, walk, sit, speak, hear, and actively engage with youth for extended periods.

Competencies

An effective Facilitator excels in curriculum delivery, communication, and youth engagement. They demonstrate strong organizational and administrative skills, managing schedules, attendance records, data entry, and program documentation efficiently. Adaptability allows them to work across multiple school sites and support various program functions while maintaining professionalism and agency values. Cultural competence, relationship-building skills, and technical proficiency support their work with diverse students, families, and school communities. They collaborate effectively with colleagues, exercise sound judgment, and possess the ability to assess student and program needs. These competencies enable the Facilitator to successfully implement curriculum, support after-school program operations, and promote positive youth development across assigned program sites.

Characteristics Strongly Desired

• Creativity/Innovation: Develop new and unique ways to improve the image and functional capacity of the organization and to create new opportunities. Proactiveness and initiative are highly valued.
• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Focus on Student and Stakeholder Needs: Anticipate, understand, and respond to the needs of students, families, schools, and community partners to meet or exceed expectations within organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that support the sustainability of the organization.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organized: Set priorities, develop a work schedule, monitor progress toward goals, and track details, data, information, and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.

Physical Demands

This position regularly requires sitting, standing, walking, speaking, hearing, and extensive computer use. The employee may occasionally lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Liabilities and Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed.