Job Summary:
Mindlance is seeking a ServiceNow Senior Platform Engineer to deliver a Service Aware Organization by standardizing service identity and enabling end-to-end visibility. The role involves optimizing platform performance, defining technical standards, and improving delivery practices to ensure operational resilience.
Responsibilities:
• Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
• Identify and address runtime bottlenecks, performance constraints, and supportability risks.
• Establish engineering practices that improve stability under production load.
• Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
• Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
• Reduce customization sprawl by promoting sound platform design and architectural discipline.
• Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
• Improve release predictability and reduce implementation risk through better engineering controls.
• Partner with teams to ensure delivery practices support both speed and long-term maintainability.
• Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
• Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
• Support resilient engineering responses to incidents, degradation, or scaling pressures.
• Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.
• Guide teams toward implementations that improve the durability and extensibility of the platform over time.
Qualifications:
Required:
• Extensive experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms
• Strong understanding of performance optimization, engineering standards, release practices, and operational resilience
• Hands-on experience improving maintainability, scalability, and observability in complex environments
• Proven ability to balance delivery speed with control, supportability, and long-term platform integrity
Preferred:
• Bachelor Degree
• Experience supporting service-centric or Service-Aware operating models
• Familiarity with platform lifecycle management, observability practices, and engineering governance
• Background in highly regulated or high-availability environments
• Relevant engineering or platform certifications
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.