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Position:  Program Director

Department: Program

Grade Range/Job Status: Full-time, Salaried-Exempt

Reporting Relationship: Director of Program Services

Supervisory Responsibilities:  Manages the Program Managers of assigned sites.

Typical Schedule: Mainly Monday through Friday 8am-4:30pm with flexibility for evenings and weekends, after hour calls or emergencies.  

Position Summary

The Program Director oversees the operations for five to ten community-based residential programs for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs).

The Program Director is responsible for providing leadership for 5-10 Program Managers who oversee the services for approximately 50 individuals served, including program management, financial management, property management, staff supervision and development, and maintaining individual, family, and community relations.

The Program Director supervises Program Managers in all aspects of their work performance: maintaining frequent contact for coaching, monitoring completion of responsibilities and helping them resolve program or staffing issues.

The Program Director ensures the program’s operations comply with regulatory requirements, and with Hammer’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations.

Primary Duties and Responsibilities

Provide supervisory oversight, technical guidance, and advice to staff.

• Ensure that current and new Program Managers complete training, providing orientation according to Hammer practices. 
• Review and approve Manager’s payroll hours, completing payroll for Programs if necessary.
• Work with the Managers and recruiter to create and approve permanent schedules.
• Work closely with Managers to address and resolve employee relations and performance issues. Support Managers in filling open positions. Make decisions on discipline, terminations, and similar actions, following Hammer’s policies and procedures.

• Complete performance reviews and provide feedback to Managers; take appropriate action as warranted by performance.
• Ensure that site operations are being conducted according to regulations and mandated health and safety requirements.  Monitor the delivery of services.
• Attending Program Manager and staff meetings; review plans and reports to ensure quality.
• Attend intake and discharge meetings: evaluating individuals’ needs and appropriate services.
• Participate in planning and approving operating budgets, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s).
• Oversee licensing inspections and compliance with investigations. Review correction orders and implement compliance plans. Ensure timely and accurate program documentation.
• Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly. Respond to emergencies and report accidents and injuries.
• Administrator/mandated reporter for Vulnerable Adult reports and Ombudsman reports.
• Assist with all areas of the individuals’ programs when necessary.

Essential Knowledge and Qualifications

• Requires relevant education and experience to work independently. A four-year college degree in the social services or related field is preferred.  Relevant experience may be substituted.
• A two-year history of successful supervisory competencies is required. Demonstrate rational, objective decision-making.
• Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.
• Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines.
• Demonstrate a strong commitment to collaboration with supervisor, team members, families, and external stakeholders. Requires ability to work with people of different abilities, ages, cultures, and ethnicities.
• Available to work a flexible full-time schedule including answering calls for emergencies some evenings and weekends.
• Requires a valid driver's license, personal auto and driving record that meets Hammer’s insurance requirements.
• Must receive a MN DHS Background study clearance.
• Requires frequent participation in repetitive activities including working several hours at a time with a keyboard and monitor and laptop computer.
• May require lifting to 40 pounds (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with cares. Household chores and physical care may include twisting/turning, kneeling/squatting, and assisting with pivot transfers. 
• Program may require operating specialized medical or adaptive equipment, including lifting equipment.
• Must be prepared to respond to hazardous situations, including infectious disease or aggression.

This job description assigns essential functions.  It does not restrict tasks an individual in this position might be asked to perform or all qualifications that may be required now or in the future.