Regional Property Operations Manager Jobs in Rochester, NY

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Job Posting: PROPERTY MANAGER

Location: 435 State St, Rochester.

Department: Property Management

Employment Type: Full-Time

Schedule: 40 hours Monday-Friday 8-4:30

Salary: $25-27/hr

Providence Housing develops, finances, and manages affordable housing for seniors, individuals with special needs, and families. Providence Housing is a not-for-profit corporation affiliated with the Roman Catholic Diocese of Rochester, New York. Providence Housing’s mission is to strengthen families and communities by creating and providing access to quality affordable housing enriched by the availability of supportive services.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Day-to-day management of property or properties as assigned.

Essential Duties and Responsibilities

Coordinates the activities of an on-site rental property management office, including but not limited to:

• Supervises administrative and maintenance staff and monitor workflow; approve timesheets and complete annual performance reviews of staff
• Interviews prospective tenants to complete housing applications and collect eligibility information and documentation
• Effectively communicates to applicants and tenants the property and/or program guidelines, eligibility requirements and lease restrictions, and the rules and regulations applicable to the property and/or program
• Conducts recertification of housing eligibility for current tenants
• Verifies accuracy of information provided by tenants or prospective tenants in accordance with regulatory requirements
• Recommends eligibility and suitability of tenants and prospective tenants for residency
• Computes income and expenses to determine applicants’ and tenants’ rental charges according to one or more applicable funding agency regulations
• Inspects rental units to assess housekeeping habits of tenants and identify repair and maintenance needs, status of safety equipment and need for any corrections and tenant notification
• Manages tenant complaints such as poor housekeeping habits, insect infestations, landlord/neighbor relations, noise, etc.; prepare and deliver oral and written lease enforcement notices when necessary
• Observes and addresses needs of tenants as they age in place
• Refers tenants to appropriate social service agencies, when necessary
• Recommends eviction of tenants when necessary and prepare initial eviction documents
• Prepares work orders for required repairs and maintenance
• Collects rents and other tenant charges, makes deposits and prepares appropriate documentation
• Writes letters, memos, reports, and complete a variety of forms and ledgers on computer
• Keeps Regional Property Manager/Director of Asset Management informed of activities and property status
• Ensures rents are collected according to the lease agreement
• Prepares late and 3-day notices in accordance with company policy. Execute eviction process for tenants delinquent with their rent
• Process accounts payable in accordance with company procedures
• Assists with the annual property budget preparation and monitors financial performance monthly
• Keeps apprised of all rules, regulations, statutes, laws, required to maintain a low-income housing property
• Compiles reports on a monthly, quarterly, semi-annual and/or annual basis, as required by PHDC and funders
• Participates in appropriate neighborhood associations
• Ensures compliance with all policies, procedures and regulations, including fair housing regulations
• Ensures safety of building, employee(s) and tenants
• Provides positive marketing efforts for PHDC and property, including preparation and distribution of monthly tenant newsletters
• Ensures accuracy of all marketing materials
• Responsible for ensuring all information in systems is accurate and complete
• Mentors/trains new staff
• Performs other related duties as determined by the Regional Property Manager

KEY PERFORMANCE MEASURES

• 100% compliance with fair housing regulations and regulatory requirements
• Achieve targeted cash flow for property(ies)
• Maintain an overall annual occupancy rate of 97% or more
• Ensure units do not remain vacant for more than 30 days
• Collect 95% of all scheduled rents by the 5th day of each month and a minimum of 98% by the end of the month in which they are due
• Ensure that 100% of tenants with unpaid rent either have a written payment plan or eviction process started by the 15th of each month
• 100% of tenant recertifications are completed at least 30 days prior to the effective date
• Friendly, helpful, courteous interactions with tenants, vendors and co-workers
• Ensure overall tenant satisfaction

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education: High School Graduate

Credentials: Valid NY State Driver License and access to a reliable vehicle

Experience: 3 years of experience with affordable housing programs desired

Additional Qualifications:

• Good interpersonal skills
• Good written and oral communication skills
• Methodical, dependable, organized, honest and courteous
• Valid NYS driver’s license and driving record acceptable to agency
• Flexible schedule
• Good reading comprehension and writing skills
• Reliable and insured transportation
• Computer ability
• Certified credit compliance professional or willingness to attend training to obtain certification.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact in our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet