WinnCompanies is looking for a motivated Leasing and Occupancy Specialist II to join our team at Oliver Crossing Apartments, a 222-unit affordable housing, multifamily community located in Richmond, VA.
In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals at a mixed income property while maintaining budgeted occupancy at the highest attainable rents at all times.
The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.
Responsibilities
- Interact with prospective and current residents to achieve maximum occupancy.
- Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and qualifying prospects following up on prospects leads.
- Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures.
- Maintain applicable databases ensuring tour route, amenity areas and show units are to company standard.
- Deliver customer service that exceeds expectations for new and current residents.
- Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable.
- Review, prioritize and distribute resident service requests as required.
- Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
- Assist with on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
- Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
- Remain current with local events and hiring trends that may have an impact on the property.
- Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
- Responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval during application / recertification process.
- Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.
Requirements
- High school diploma or GED equivalent.
- 3-5 years of relevant work experience.
- Proficient with web-based applications and computer systems such as Microsoft Office.
- Experience working in affordable housing, specifically both Low Income Housing Tax Credit and Project-Based Section 8.
- SHCM certification.
- Excellent customer service skills.Â
- Outstanding interpersonal and communication skills.
- Superb attention to detail.
- Ability to work under pressure.
- Ability to work with a diverse group of people and personalities.
Preferred Qualifications
- Associate's degree.
- NALP certification.
- Prior experience with property management software such as OneSite / RealPage.
- Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.