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How much do refugee service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for refugee service in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What is a refugee service worker?

Refugee Service workers are professionals who assist refugees and asylum seekers in adjusting to life in a new country. They help individuals and families access essential services like housing, healthcare, education, and employment. These workers also provide emotional support, advocacy, and guidance through complex legal and social systems. Their goal is to help refugees build self-sufficiency and integrate successfully into their new communities.

What skills and qualifications are needed to work in refugee services?

To thrive in Refugee Services, you need a strong background in social work, case management, and cross-cultural communication, often supported by a relevant degree or experience in humanitarian work. Familiarity with case management software, knowledge of immigration procedures, and sometimes fluency in multiple languages or certifications like trauma-informed care are valuable. Compassion, cultural sensitivity, and strong problem-solving abilities help professionals build trust and effectively support vulnerable populations. These skills and qualities are crucial for providing comprehensive assistance that addresses both immediate needs and long-term integration for refugees.

What is the difference between Refugee Service vs Case Manager?

AspectRefugee ServiceCase Manager
Required CredentialsRelevant social work or counseling certifications, bilingual skills often preferredSimilar social work or counseling certifications, with emphasis on client advocacy
Work EnvironmentNonprofit organizations, government agencies, community centersHealthcare facilities, social service agencies, community organizations
Employer & Industry UsagePrimarily in refugee resettlement and immigrant support sectorsAcross various social service sectors including healthcare, housing, and community support

Refugee Service and Case Manager roles share similar credentials and work environments, often overlapping in social work skills. However, Refugee Service focuses specifically on assisting refugees with resettlement, while Case Managers handle a broader range of client needs across different populations.

What challenges do professionals in refugee services face, and how are they addressed?

Professionals in Refugee Services often encounter challenges such as navigating complex legal and resettlement procedures, managing high case volumes, and addressing language or cultural barriers between clients and service providers. These challenges are typically addressed through ongoing training, strong collaboration with community partners, and the use of interpreters or culturally competent staff. Additionally, team support and regular debriefings help staff manage the emotional demands of the role, ensuring both effective service delivery and staff well-being.
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What cities are hiring for Refugee Service jobs?

Cities with the most Refugee Service job openings:

What states have the most Refugee Service jobs?

States with the most job openings for Refugee Service jobs include:

What job categories do people searching Refugee Service jobs look for?

The top searched job categories for Refugee Service jobs are:

Refugee Service jobs near you
Infographic showing various Refugee Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,229 per year, or $21.3 per hour.

REFUGEE RESTTLEMENT CASE MANAGER

ACCULTRATION FOR JUSTICE ACCESS & P

Pittsburgh, PA

$39K - $41K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago

Job description

ACCULTURATION FOR JUSTICE, ACCESS AND PEACE OUTREACH (AJAPO)

REFUGEE RESETTLEMENT CASE MANAGER                                                    ( JOB ADVERT CLOSES NOVEMBER 16, 2023)

AJAPO in Brief

Founded in 2002, Acculturation for Justice, Access and Peace Outreach (AJAPO) works to improve the lives of refugees and immigrants from all over the world who resettle in Pittsburgh and Allegheny County.  We provide over 400 services to our clients annually assisting them to bring value and purpose to their lives as they re-start their individual/family lives in the United States. 
 
Joining AJAPO’s team brings you hands-on experience and direct opportunities to assist newly arriving refugees/immigrants to resolve many life changing challenges and the satisfaction that you got them there by mutual understanding, working together and your leadership.  
 
POSITION: REFUGEE RESETTLEMENT CASE MANAGER
 
AJAPO is seeking to hire a Refugee Resettlement Case Manager who will support the efforts of the Refugee Resettlement Team in welcoming and providing services to new refugees who are resettling in the Greater Pittsburgh area. 
 
AJAPO is seeking for a motivated, energetic, hard working team player who will serve as the first point of contact for newly arriving refugees, hence an ambassador for the agency through your high quality presence, services and welcome. 
 
 
Major Responsibilities:
 
The Refugee Resettlement Case Manager is responsible for providing services for 90 days to each assigned  arriving refugee family/individuals from pre-arrival to the end of the 90 days resettlement in the United States.  The Refugee Resettlement Case Manager will work under the supervision of a Refugee Services supervisor providing these major services: 
 

o    Create pre-arrival files and make pre arrival referrals with all necessary documentation to ease post arrival services.

o     Welcome refugees at airport and support them to get to their new homes.

o    Provide timely  post-arrival services to ensure that newly arriving refugees have living essentials to include food, housing and safety orientation.

o    Provide and support referrals to social security and welfare offices and health care provider. 

o    Provide referrals to Employment and English as a Second Language(ESL) services.

o     Orient new refugees on public transportation system and new environment for their independence. 

o    Conduct  individualized self sufficiency plans for each family member of newly arriving refugees

o     Conduct cultural orientation (as prescribed ) to newly arriving refugees followed by assessments ( as prescribed). 

o     Perform required home visits during the 90 days ( at least 4 visits)

o    Provide direct case management for newly-arrived refugees in accordance with resettlement guidelines
  • Write  and maintain accurate case notes and other documentation of services on-time.

o    Develops community contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively 

Desired Qualifications


o    Bachelor’s Degree in Social Work, Humanities , Education or similar degrees

o     Three years or more of related applicable work experience and a demonstrated ability to effectively work with refugee and immigrant communities or diverse communities. Experience in working with diversity. 

o    Flexibility and ability to work some evenings or weekends as needed.  

You will not be on call nor assigned to weekend duties, but there may be need to serve clients in emergencies which is not often.

o    Ability to have patience with interpretation services.  

o     This position is a full time  40 hour/week post. 
Abilities:

·         A motivated, energetic, hard working team player. 
·         Passion for community building
·         Experience in other languages and cultures preferred
·         Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
·         Excellent Organizational skills.
·         Ability to effectively use standard office equipment; computers, copiers, fax machines. 
·         Ability to operate a computer and use a variety of common software programs including Microsoft Word, Excel spreadsheets, PDF and customized databases.
·         Strong written and verbal communication skills and effectively communicate with individuals and groups.
·         Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
·         Ability to effectively understand and assess a client’s needs, perceptions, issues, and concerns and make sound decisions, referrals, and recommendation in the best interest of that client.
·         Ability to effectively conduct one-on-one advocacy and/or educational presentations.
·         Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
·         Ability to adhere to AJAPO’s staff Handbook Guidelines, Policies and Procedures.
·         Ability to attend all AJAPO’s in-house meetings/trainings and represent AJAPO at external meetings, training and conferences. 
 
 
Licensure:

Valid Driver’s License, access to an insured auto and must be able to navigate the Greater Pittsburgh region and the surrounding area.
Willingness to undergo Police, Act 33/34 and FBI finger Print screening. 
Attend Mandatory reporters training at start of hire. 
 Compensation & Benefits:

Working at AJAPO is an opportunity to build a career and our compensation and benefits are very competitive. Opportunities for annual bonuses and staff promotions
Salary:  $39,000 - $40,000 depending on experience. 

Benefits: 

·         Retirement plan ( 3 % of pay each pay). 
·         $30,000 Life Insurance (Fully paid by agency/employee does not contribute) 
·         Long and short term insurances, (100% paid by agency)
·         Non contributory Health Plans ( our staff do not contribute to their health plans),
·         12 days annual paid vacation, plus 13 days holidays,
·         One administrative day per week 
Please email detailed letter of interest and résumé to:
Jobs@ajapopittsburgh.org 
  ( JOB ADVERT CLOSES NOVEMBER 16, 2023)