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Refill Specialist Jobs (NOW HIRING)

VOLTA OIL COMPANY

Guest Specialist PT

Centerville, MA · On-site

$16.50/hr

Garrett's Family Market has openings for Guest Specialists We are looking for Guest Specialists ... Our Retail Convenience stores operate under the Garrett's Family Market and Rapid Refill Brands.

VOLTA OIL COMPANY

Guest Specialist PT (135)

Chichester, NH · On-site

$16 - $18/hr

As a Guest Specialist you will be providing excellent customer service to everyone who walks in the ... Our Retail Convenience stores operate under Garrett's Family Market and Rapid Refill Brands. Why ...

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Refill Specialist information

What are the key skills and qualifications needed to thrive as a refill specialist?

To thrive as a Refill Specialist, you need organizational skills, attention to detail, and familiarity with inventory management, often supported by a high school diploma or equivalent. Knowledge of inventory tracking systems, pharmacy management software, or point-of-sale (POS) tools is commonly required. Excellent communication, customer service, and problem-solving abilities help you interact effectively with customers and colleagues. These skills are essential to ensure accurate, timely refills, maintain inventory accuracy, and provide high-quality service in retail or healthcare settings.

What does a refill specialist do?

As a Refill Specialist, your day typically revolves around processing refill requests, restocking shelves, and ensuring product availability for customers or patients. You may interact directly with customers to answer questions, resolve concerns, or clarify refill instructions, and work closely with pharmacists, stock teams, or supervisors depending on your setting. Attention to accuracy and efficiency is vital, as you track inventory levels, manage supply orders, and maintain detailed records. The role requires balancing behind-the-scenes inventory work with frontline customer service, often in a dynamic, fast-paced environment.

What is a refill specialist?

A Refill Specialist is responsible for processing, verifying, and managing prescription refill requests in a pharmacy or healthcare setting. They ensure accuracy in patient information, confirm prescription validity, and coordinate with pharmacists and healthcare providers as needed. Additionally, they may assist with maintaining inventory and providing customer support for patients requesting refills. Strong attention to detail and knowledge of pharmacy procedures are essential for this role.

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Refill Specialist jobs near you
Infographic showing various Refill Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Pharmacy Technician (Refill Calls)

Shields Health Solutions

Las Vegas, NV

$22/hr

Full-time

Posted 16 days ago

Shields Health Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

12th of 111 rated pharmacies

Job description

Patient Engagement Specialist (Pharmacy Technician)

About the Role

As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs. You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

REQURIED: Active California Pharmacy Technician License OR National Pharmacy Technician Certification (PTCB/ExCPT)

Schedule: Monday - Friday, 8:30AM - 5:00PM PST

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary for this position is $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

What You'll Do

  • Coordinate and process medication refills, including data entry and claim adjudication
  • Place outbound refill calls and assist patients through the refill request
  • Respond to and resolve inbound patient and provider inquiries
  • Clarify prescription orders with pharmacists or clinical staff
  • Maintain and update patient and prescription data in software systems
  • Spot trends, recommend improvements, and support process‑improvement initiatives
  • Partner with cross‑functional teams to deliver a seamless patient experience
  • Maintain confidentiality and uphold high-quality service standards

What You'll Get:

  • Medical, dental, and vision insurance starting day one
  • 401(k) with match, 4 weeks PTO, 10 paid holidays
  • Paid parental leave, short-term disability, and professional development
  • Access to employee resource groups and wellness programs

What You Need:

  • 3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
  • State registered Pharmacy Technician in California and National Certification (CPhT or equivalent) required.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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