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Refill Representative Jobs (NOW HIRING)

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Customer Service Representative

Cary, NC · On-site

$22/hr

Customer Service Representative Pay Rate: $22.00/hour on W2 Work Schedule: * Permanent Schedule ... Address patient questions and concerns during refill scheduling and transfer calls to pharmacists ...

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Refill Representative information

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$10

$17

$25

How much do refill representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for refill representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a refill representative?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What are the key skills and qualifications needed to thrive as a refill representative?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.

What are some typical challenges faced by a refill representative when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What cities are hiring for Refill Representative jobs?

Cities with the most Refill Representative job openings:

What states have the most Refill Representative jobs?

States with the most job openings for Refill Representative jobs include:

Refill Representative jobs near you
Infographic showing various Refill Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Unit Service Representative

Watermill Express LLC

Floresville, TX • On-site

Part-time

Re-posted 16 days ago

Job description

Watermill Express is the best tasting water available anywhere! We are the largest drive-up pure drinking water company in the nation and the green alternative to prepackaged water and ice.
Watermill Express services customers 24/7 at nearly 1,300 refill locations across the country.
This position will perform light cleaning, litter pick up, recording water readings, and light mechanical to clear occasional coin jams at our refill stations.
This is an hourly non-exempt position starting at 13.50.
DUTIES AND RESPONSIBILITIES
  • Follow safety guidelines and act in safe manner
  • Demonstrate and support the company's Pledge of Conduct
  • Clean and sanitize the outside vending areas
  • Pick up trash around the unit
  • Clean signs, posts, caps, and doors
  • Verify component functionality
  • Complete and review appropriate reports
  • Notify supervisor or designated operations personnel of any problems at the machines as they are observed

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES
  • Team player with positive attitude
  • Ability to clean and take pride in a job well done
  • Detail/task oriented
  • Acceptable work attendance to perform job

PHYSICAL REQUIREMENTS:
  • Capable of walking, standing, stooping and bending
  • Ability to work safely in limited space inside water kiosk
  • Ability to work in heat

https://mandatoryview.com/?LicenceId=f970baae-5430-4a7b-95b6-f25ece7aac7f&ProductType=OnlineApplicant&SubType=PG
Right to Work/E-Verify

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