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Refill Representative Jobs in Ohio (NOW HIRING)

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Refill Representative information

What is a refill representative?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What are the key skills and qualifications needed to thrive as a refill representative?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.

What are some typical challenges faced by a refill representative when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What cities in Ohio are hiring for Refill Representative jobs?

Cities in Ohio with the most Refill Representative job openings:

Refill Representative jobs near you
Infographic showing various Refill Representative job openings in Ohio as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution.

Member Service Representative

Planet Fitness - TG3 Enterprises, Inc.

Norwalk, OH • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Greet members, prospective members, and guests in a friendly and professional manner.

  • Check members into the system, process memberships, cancellations, and payments accurately, and respond to member questions and concerns.

  • Maintain cleanliness of the club by performing cleaning duties, ensuring the facility remains clean, organized, and safe.

Job description

PLANET FITNESS

MEMBER SERVICES REPRESENTATIVE

SUMMARY DESCRIPTION 

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment.

This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

  • Greet members, prospective members and guests in a friendly, and professional manner.
  • Create a positive club experience by providing outstanding customer service.
  • Respond to member questions and concerns promptly and courteously.
  • Assist members with account inquiries, changes, and billing questions.

Sales & Membership Support

  • Provide information about Planet Fitness memberships and amenities.
  • Assist potential members with tours and sign-ups.
  • Promote and explain current membership specials and upgrades (e.g., Black Card).
  • Meet or exceed membership and customer service goals.

Front Desk Operations

  • Check members into the system using club’s POS system
  • Answer phones professionally and efficiently
  • Process new memberships, cancellations and payments accurately.
  • Follow opening and closing procedures as assigned.
  • Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.

Cleanliness & Maintenance

  • Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
  • Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
  • Ensure weights are returned to appropriate rack area
  • Regularly walk the floor to ensure the club remains clean, organized, and safe.
  • Refill cleaning stations and supplies as needed.

Required:

  • Must be 18 year of age or older
  • Ability to work onsite, this is not a remote position.
  • Upbeat, professional and positive attitude and strong work ethic
  • Reliable, punctual and dependable
  • Professional, respectful, and solutions-oriented in member and employee interactions
  • Commitment to cleanliness and creating a positive member experience
  • Ability to learn and apply company cleaning practices, policies, and procedures.
  • Ability to read and follow verbal and written instructions
  • Obtain and maintain CPR/AED Certification within required timeframes.
  • Obtain Tanning Certification within company required timeframes.
  • MSRs must submit to a National Sex Offender Registry search
  • All Utah locations must participate in E-Verify
  • This position requires employee to work on-site

Preferred:

  • High school diploma or equivalent preferred
  • Prior experience working in a club fitness setting
  • Basic understanding of cleaning chemicals and safety standards

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.

Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. 

Vision and Hearing: Normal vision and hearing, with or without correction.

The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions

Why you should join Planet Fitness?

  • Contribute to changing people’s lives every day by helping us create a healthier Planet!
  • Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

  • Medical, Dental, Vision Insurance
  • PTO – Paid Time Off
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plans
  • Healthcare and Dependent Care Flexible Spending Accounts
  • STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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