ZipRecruiter

Log In

1

Refill Representative Jobs (NOW HIRING)

GLFHC

Central Refill Technician Representative

Lawrence, MA

$19.25 - $23.50/hr

GLFHC is currently seeking an experienced and bilingual (English / Spanish) Central Refill Technician Representative to join our team. Under the supervision of the Central Rx Manger, the Central Rx ...

The US Oncology Network

Prescription Refill LPN

Norfolk, VA · On-site

$19.50 - $46.20/hr

Responsibilities Prescription Management - Reviewing and processing refill requests from pharmacies ... The physical demands described here are representative of those that must be met by an employee to ...

ContinuumRX

Patient Care Representative

Birmingham, AL · On-site

$16 - $19.75/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

RE Pharmacy

Intake Representative

Palm Desert, CA · On-site

$20 - $25/hr

Intake Representative Department: Patient Services/Intake Report to: Intake Supervisor Position ... Obtain refill authorizations and check status of Pre Authorizations with PA team 2. Complete ...

New

Vita Bella, LLC

Customer Service Representative

$36K - $52K/yr

... Representative to support our patient monitoring team. This role is essential in ensuring patients ... Monitor medication refill needs and follow up on refill requests with patients/providers * Assist ...

RE Pharmacy

Intake Representative

Palm Desert, CA · On-site

$20 - $25/hr

Intake Representative Department: Patient Services/Intake Report to: Intake Supervisor Position ... Obtain refill authorizations and check status of Pre Authorizations with PA team 2. Complete ...

New

ContinuumRX

Patient Care Representative

Chantilly, VA · On-site

$17.50 - $21.75/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

ContinuumRX

Patient Care Representative

Knoxville, TN · On-site

$14 - $17.25/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

next page

Showing results 1-20

All JobsRefill Representative Jobs

Refill Representative information

See salary details

$10

$17

$25

How much do refill representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for refill representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Refill Representatives when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What are Refill Representatives?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What are the key skills and qualifications needed to thrive as a Refill Representative, and why are they important?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.
More about Refill Representative jobs
What cities are hiring for Refill Representative jobs? Cities with the most Refill Representative job openings:
What states have the most Refill Representative jobs? States with the most job openings for Refill Representative jobs include:
What job categories do people searching Refill Representative jobs look for? The top searched job categories for Refill Representative jobs are:
Refill Representative jobs near you
Infographic showing various Refill Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Central Refill Technician Representative

Central Refill Technician Representative

Greater Lawrence Family Health Center

Lawrence, MA

$21.28 - $23.64/hr

Full-time

Posted 20 days ago

Job description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

 GLFHC is currently seeking an experienced and bilingual (English / Spanish) Central Refill Technician Representative to join our team. Under the supervision of the Central Rx Manger, the Central Rx Technician functions in accordance with department policies, procedures, and guidelines to aid patients in obtaining medications, assisting with medication access, and reducing overall healthcare costs. Demonstrates fundamental clinical knowledge of medications and the medication refill requirements/process in addition to basic health insurance information. Communicates both written and verbally with patients, pharmacies, insurance companies, and health care staff in a professional manner to assist patients with medication related concerns. Works collaboratively with patients, and interdisciplinary care team to ensure that the goals of the Health Center Mission statement are accomplished.

Key Responsibilities (include but are not limited to):

  • Accurately documents patient pharmacy renewal request(s) in electronic medical record (EMR) prescription template.           
  • Faxes information as directed to outside pharmacies. Maintains accurate information regarding local pharmacies telephone numbers, fax numbers and addresses.
  • Perform basic algebra and geometry concepts/calculations related to prescription medications.
  • Completes prior authorization and medical necessity forms and submits to clinician for signature in a timely manner.
  • Maintains focus, attention to detail and exercise controls in order to efficiently complete tasks in a timely manner while preserving the established quality standard.
  • Researches medication coverage and copay information to provide accurate information to clinicians allowing them to make optimal medication therapy decisions.

Requirements:

  • Active Pharmacy Technician License in good standing with the state of Massachusetts or in process of obtaining a technician license with the Board of pharmacy (application to be submitted within first 2 weeks of employment); national certification preferred.
  • Customer service skills required.
  • Must be able (or learn) to speak, read and write both Spanish and English fluently.
  • Must demonstrate basic computer literacy skills and complete EMR training after hire.

Education:

  • High School Diploma or equivalent

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Apply