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Refill Representative Jobs (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

HealthStop

Be Seen First

Patient Service Representative

Berwyn, IL · On-site

$17.75 - $22.50/hr

Receive and process prescription refill requests and route them appropriately to the provider or ... Patient Service Representative / Medical Front Desk Company Description Private Family practice ...

New

HealthStop

Be Seen First

Patient Service Representative

Berwyn, IL · On-site

$17.75 - $22.50/hr

Receive and process prescription refill requests and route them appropriately to the provider or ... Patient Service Representative / Medical Front Desk Company Description Private Family practice ...

New

NeighborHealth

Customer Service Rep II

Revere, MA · On-site

$21/hr

Contact Center Representative Join our dynamic team as a Contact Center Representative! We are ... Process refill requests accurately and effectively, according to guidelines. * Conduct outreach ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Venbrook

Client Service Representative

Irvine, CA · On-site

$33.65/hr

Client Services Representative (CSR) - Employee Benefits Department: Employee Benefits Reports To ... Manages dependent additions and removals, provides prescription refill guidance, and addresses ...

Venbrook

Client Service Representative

Woodland Hills, CA · On-site

$33.65/hr

Client Services Representative (CSR) - Employee Benefits Department: Employee Benefits Reports To ... Manages dependent additions and removals, provides prescription refill guidance, and addresses ...

Venbrook

Client Service Representative

Irvine, CA · Hybrid

$33.65/hr

Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits REPORTS TO ... Manages dependent additions and removals, provides prescription refill guidance, and addresses ...

NeighborHealth

Customer Service Rep II-2

Revere, MA · On-site

$16 - $20.50/hr

Contact Center Representative Join our dynamic team as a Contact Center Representative! We are ... Process refill requests accurately and effectively, according to guidelines. * Conduct outreach ...

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Refill Representative information

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$10

$17

$25

How much do refill representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for refill representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a refill representative when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What is a refill representative?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What are the key skills and qualifications needed to thrive as a refill representative?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.
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Refill Representative jobs near you
Infographic showing various Refill Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Route Service Representative

Watermill Express LLC

North Las Vegas, NV • On-site

$14.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Watermill Express is the national leader in refill kiosks that provide affordable, sustainable, safe drinking water and ice in a convenient drive-up format.
As a Route Service Representative you will be assigned a company vehicle to use for your assigned route. Your basic job duties include safely driving to each refill kiosk, performing daily routine cleaning, basic maintenance, repair, and trouble-shooting of our purified water and water and ice units.
This position is hourly non-exempt starting at $14.50
You are eligible for:
  • Company Vehicle. Drive home daily
  • No Cost Employee Only Medical + $900 employer paid Health Savings Account
  • Dental and Vision plans
  • 401(k) and Roth with Immediate Company Match and Vesting
  • 8 days of accrued Paid Time Off the first year. Accrue up to 26 days per year.
  • Paid Holidays

Duties and Responsibilities for the Position
  • Follow safety guidelines and act in safe manner
  • Clean and sanitize outside vending areas
  • Verify component functionality
  • Drive company vehicle to company locations/units throughout assigned area*
  • Perform basic maintenance, repair, and trouble-shooting of units
  • Collect water samples
  • Other duties as assigned

Qualifications, Requirements, Basic Skills and Abilities
  • Team player with positive attitude
  • Problem solver
  • Troubleshooter
  • Mechanically inclined
  • Use and maintain hand tools
  • Detail/task oriented
  • Ability to work independently
  • Ability to work required schedule
  • Clean motor vehicle record and current valid driver's license

Minimum Physical Requirements Include
  • Ability to lift 50 pounds
  • Capable of climbing ladders, walking, standing, stooping and bending
  • Ability to work safely in limited space inside water/water-ice kiosk
  • Ability to work in heat and cold
  • Ability to safely operate a motor vehicle
  • Ability to work overtime including some weekend or evening work

Required Education and Preferred Experience
  • Prior experience working with hand tools is desirable
  • Maintenance experience or previous training preferred

*This position is considered safety sensitive due to the essential requirement of operating a company vehicle on public roadways
If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today!
https://mandatoryview.com/?LicenceId=f970baae-5430-4a7b-95b6-f25ece7aac7f&ProductType=OnlineApplicant&SubType=PG
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