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Refill Representative Jobs (NOW HIRING)

Customer Service Representative Pay Rate: $22.00/hour on W2 Work Schedule: * Permanent Schedule ... Address patient questions and concerns during refill scheduling and transfer calls to pharmacists ...

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Refill Representative information

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$10

$17

$25

How much do refill representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for refill representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a refill representative?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What are the key skills and qualifications needed to thrive as a refill representative?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.

What are some typical challenges faced by a refill representative when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What cities are hiring for Refill Representative jobs?

Cities with the most Refill Representative job openings:

What states have the most Refill Representative jobs?

States with the most job openings for Refill Representative jobs include:

Infographic showing various Refill Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative - Part TIme

Country Visions Scoop

Mishicot, WI โ€ข On-site

$19 - $25.75/hr

Other

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Customer Service Representative - Part-Time
Country Visions Cooperative Country Store is looking to hire a part-time Customer Service Representative for our Mishicot, WI location.
NO EXPERIENCE REQUIRED.
If you are dedicated to providing excellent customer service and looking for part-time work with a great company, now is the perfect time to join our team!
Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.
COMPANY BENEFITS for PART-TIME EMPLOYEES
  • Competitive pay, based on experience
  • Flexibility
  • Company work shirts provided
  • Friendly working environment
  • Can become eligible for paid time off, health insurance, and 401(k)!

JOB RESPONSIBILITIES
  • Responsible for providing a consistently high level of customer service and satisfaction
  • Identify and respond to the customer needs
  • Promptly answer phone calls from customers
  • Cashiering, including loading items into customer vehicles
  • Loading, unloading and stocking merchandise
  • Maintaining a clean and safe store
  • Refill LP cylinders
  • Other duties and responsibilities as assigned by management

HOURS
  • We have a few schedule options which can be discussed during the interview process
  • Flexibility in the schedule to accommodate the right candidate's needs

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
  • At least 18 years of age
  • Dependable
  • Ability to routinely lift 50 pounds
  • Previous customer service, retail, animal care, gardening or handy work experience is preferred but not required
  • Excellent communication skills
  • Friendly and energetic
  • Basic math and computer skills

Come join the Mishicot Country Store! We look forward to hearing from you!