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Refill Representative Jobs (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Venbrook

Client Service Representative

Irvine, CA · Hybrid

$33.65/hr

Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits REPORTS TO ... Manages dependent additions and removals, provides prescription refill guidance, and addresses ...

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Refill Representative information

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$25

How much do refill representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for refill representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a refill representative?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What are the key skills and qualifications needed to thrive as a refill representative?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.

What are some typical challenges faced by a refill representative when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What cities are hiring for Refill Representative jobs?

Cities with the most Refill Representative job openings:

What states have the most Refill Representative jobs?

States with the most job openings for Refill Representative jobs include:

Refill Representative jobs near you
Infographic showing various Refill Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Route Service Representative

Watermill Express LLC

Amarillo, TX • On-site

$14.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Watermill Express is the national leader in refill kiosks that provide affordable, sustainable, safe drinking water and ice in a convenient drive-up format.
As a Service Representative, you will be assigned a company vehicle and responsible for servicing a designated route of refill kiosks. This is not a sales position. This role is focused entirely on the upkeep, cleanliness, and proper operation of our refill kiosks.
Your primary responsibilities include safely driving to each kiosk and performing routine cleaning, basic maintenance, minor repairs, and troubleshooting to ensure all water and ice kiosks are fully functional, clean, and operating at peak performance for customers.
This position is highly independent and hands-on. Success in this role requires taking pride in maintaining and cleaning equipment, attention to detail, and a strong sense of ownership over the condition and performance of each kiosk on your route
This position works independently and you must take pride in your work.
You are eligible for:
  • Company Vehicle. Drive home daily
  • Starting hourly rate is $14.50
  • No Cost Employee Only Medical + $900 employer paid Health Savings Account
  • Dental and Vision plans
  • 401(k) and Roth with Immediate Company Match and Vesting
  • Paid Time Off the first year.
  • Paid Holidays

Duties and Responsibilities for the Position
  • Follow safety guidelines and act in safe manner
  • Clean and sanitize outside vending areas
  • Verify component functionality
  • Drive company vehicle to company locations/units throughout assigned area*
  • Perform basic maintenance, repair, and trouble-shooting of units
  • Collect water samples
  • Other duties as assigned
Watch this short video to see a demonstration of the work you will be doing:
https://watermillexpress.com/images/videos/training-video-rsr-2026.mp4
Qualifications, Requirements, Basic Skills and Abilities
  • Team player with positive attitude
  • Problem solver
  • Troubleshooter
  • Mechanically inclined
  • Use and maintain hand tools
  • Detail/task oriented
  • Ability to work independently
  • Ability to work required schedule
  • Clean motor vehicle record and current valid driver's license

Minimum Physical Requirements Include
  • Ability to lift 50 pounds
  • Capable of climbing ladders, walking, standing, stooping and bending
  • Ability to work safely in limited space inside water/water-ice kiosk
  • Ability to work in heat and cold
  • Ability to safely operate a motor vehicle

Required Education and Preferred Experience
  • Prior experience working with hand tools is desirable
  • Maintenance experience or previous training preferred

*This position is considered safety sensitive due to the essential requirement of operating a company vehicle on public roadways
Job Type: Full-time
https://mandatoryview.com/?LicenceId=f970baae-5430-4a7b-95b6-f25ece7aac7f&ProductType=OnlineApplicant&SubType=PG
Right to Work/E-Verify
Right to Work/E-Verify

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