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Refill Representative Jobs (NOW HIRING)

ContinuumRx

Patient Care Representative

Chantilly, VA · On-site

$17.50 - $21.50/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

ContinuumRX

Patient Care Representative

Birmingham, AL · On-site

$16 - $19.75/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

ContinuumRx

Patient Care Representative

Vestavia Hills, AL · On-site

$17 - $21/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

ContinuumRX

Patient Care Representative

Chantilly, VA · On-site

$17.50 - $21.75/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

ContinuumRx

Patient Care Representative

Knoxville, TN · On-site

$16.25 - $20/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

ContinuumRX

Patient Care Representative

Knoxville, TN · On-site

$14 - $17.25/hr

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in ... Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of ...

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Refill Representative information

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$10

$17

$25

How much do refill representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for refill representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Refill Representatives when managing prescription refill requests?

Refill Representatives often encounter challenges such as high call volumes, coordinating with pharmacies and healthcare providers, and resolving insurance or authorization issues. They must balance efficiency with accuracy to ensure patient safety and satisfaction. Additionally, managing sensitive patient information while adhering to privacy regulations like HIPAA is essential, making attention to detail and clear communication skills critical in this role.

What are Refill Representatives?

Refill Representatives are professionals who manage and process prescription refill requests, typically within pharmacies or healthcare settings. They communicate with patients, healthcare providers, and insurance companies to ensure medications are refilled accurately and on time. Their responsibilities often include verifying patient information, checking prescription validity, resolving issues related to insurance coverage, and maintaining accurate records. Refill Representatives play a crucial role in ensuring patients have continuous access to their necessary medications and in supporting the overall workflow of the pharmacy or healthcare team.

What is the difference between Refill Representative vs Customer Service Representative?

AspectRefill RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on refill proceduresHigh school diploma or equivalent; training on customer service skills
Work EnvironmentPharmacies, medical facilities, or healthcare settingsCall centers, retail stores, or corporate offices
Industry UsageHealthcare, pharmacy, medical supplyRetail, telecommunications, finance, healthcare
Common Search IntentRefill processes, medication refills, pharmacy rolesCustomer inquiries, service issues, product information

The main difference between a Refill Representative and a Customer Service Representative lies in their focus and work environment. Refill Representatives primarily handle medication refill requests within healthcare settings, requiring specific knowledge of pharmacy procedures. Customer Service Representatives, on the other hand, assist with general customer inquiries across various industries. Both roles require strong communication skills but serve different customer needs and industry contexts.

What are the key skills and qualifications needed to thrive as a Refill Representative, and why are they important?

To thrive as a Refill Representative, you need a solid understanding of pharmacy operations, prescription processing, and customer service, often supported by a high school diploma or pharmacy technician certification. Familiarity with pharmacy management systems, electronic health records, and prescription verification tools is typically required. Strong communication, attention to detail, and problem-solving skills help in addressing patient needs and ensuring accuracy. These skills are essential for maintaining compliance, providing excellent service, and ensuring timely medication refills for patients.
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What cities are hiring for Refill Representative jobs? Cities with the most Refill Representative job openings:
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Refill Representative jobs near you
Infographic showing various Refill Representative job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Patient Service Representative

AmeriMed West Chester

West Chester, OH

$20.46 - $28.90/hr

Full-time

Medical, PTO

Posted 21 days ago

Job description


Job Summary and Responsibilities

***Hiring Full-Time Patient Service Representative!***

***AmeriMed Infusion Pharmacy - West Chester, Ohio ***

Competitive Wages/Comprehensive Health Insurance Package Offered/Vac-PTO much much more

The Patient Service Representative (PSR) plays a vital role in delivering exceptional customer service within a healthcare setting. Their responsibilities include:

- Providing courteous, accountable, understanding, and responsive service to patients.
- Making outbound calls to patients to gather information on supply, enteral, and medication refill needs.
- Entering refill requests into the system and completing Patient Refill Assessments for each delivery.
- Creating delivery tickets with the necessary supplies for shipment to patients.
- Addressing patient questions, resolving complaints promptly, and ensuring satisfactory resolutions.
- Communicating patient needs effectively to the pharmacy team.
- Adhering to the Corporate Compliance Program, including maintaining the confidentiality of HIPAA-protected health information.
- Participating in Performance Improvement (PI) initiatives by assisting with goal setting, activities, reporting, and developing corrective actions.
- Performing other duties as assigned.

Job Requirements
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • At least one year of customer service experience or equivalent.
  • Ability to identify opportunities for improved patient support.
  • Strong listening skills to understand patient needs and questions.
  • Attention to detail, accuracy, and familiarity with medical terminology.
  • Problem-solving skills.
  • Effective priority setting and time management abilities.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

Where You'll Work

AmeriMed Infusion Pharmacy is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.


Pay Range
$20.46 - $28.90 /hour

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