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Referral Manager Jobs in Washington (NOW HIRING)

Easterseals UCP

REACH Referral & Entry Coordinator

Woodbridge, VA

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION DESCRIPTION Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Position Summary: The referral and entry coordinator plays a key role in ...

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Referral Manager information

See Washington salary details

$32.8K

$65.1K

$87.8K

How much do referral manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for referral manager in Washington is $65,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a referral manager?

Referral Managers are professionals responsible for managing and coordinating referrals within healthcare organizations or businesses. They ensure that clients, patients, or customers are referred to the appropriate services or specialists in a timely manner. Referral Managers track the progress of referrals, maintain communication between parties, and help streamline processes to improve service delivery and client satisfaction. Their role is essential in ensuring efficient and effective transitions between different levels of care or service providers.

What does a referral manager do?

In the healthcare industry, a referral manager performs a variety of customer service, sales, and marketing duties focused on patient referrals to a clinic, nursing facility, doctor’s office, or hospital. The referral manager typically develops contacts, oversees referral coordinators, provides them with training, ensures they are versed in how to use customer relationship strategies, and oversees community outreach services. You also have administrative responsibilities, such as conducting meetings, making routine visits to facilities, performing reviews of coordinators and other staff, and collaborating with office managers and other staff to ensure all referral practices are being followed.

What are the key skills and qualifications needed to thrive as a referral manager, and why are they important?

To thrive as a Referral Manager, you need strong organizational skills, a background in healthcare administration or case management, and familiarity with referral processes. Proficiency in healthcare information systems, electronic medical records (EMRs), and referral management software is typically required. Exceptional communication, attention to detail, and problem-solving skills help you coordinate effectively between patients, providers, and external partners. These competencies ensure timely and accurate referrals, streamline patient care, and support efficient healthcare operations.

What are some common challenges faced by referral managers and how are they typically addressed?

Referral Managers often navigate challenges such as coordinating communication between multiple departments, ensuring timely follow-up with referrals, and maintaining accurate records. They must prioritize organization and proactive communication to keep processes running smoothly. Leveraging referral management software and establishing clear protocols helps minimize delays and errors. Building strong relationships with internal teams and external partners also plays a crucial role in overcoming these challenges.

What is the difference between Referral Manager vs Recruitment Coordinator?

AspectReferral ManagerRecruitment Coordinator
CredentialsExperience in referral programs, HR certifications often preferredHR or recruiting certifications, relevant experience
Work EnvironmentCorporate HR departments, staffing agenciesRecruitment firms, HR departments, staffing agencies
Employer & Industry UsageUsed in industries with employee referral programsUsed across various industries for hiring support
Search & Comparison IntentFocus on managing referral programs and incentivesFocus on coordinating hiring processes

The main difference is that Referral Managers focus on developing and managing employee referral programs to attract candidates, while Recruitment Coordinators handle the overall hiring process, scheduling interviews, and candidate communication. Both roles are essential in the hiring process but serve different functions within HR teams.

More about Referral Manager jobs

What are popular job titles related to Referral Manager jobs in Washington?

For Referral Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Referral Manager jobs in Washington look for?

The top searched job categories for Referral Manager jobs in Washington are:

What cities in Washington are hiring for Referral Manager jobs?

Cities in Washington with the most Referral Manager job openings:

Referral Manager jobs near you
Infographic showing various Referral Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $65,069 per year, or $31.3 per hour.

Referral Management Reviewers (Bethesda, MD)

Ivyhill Technologies LLC

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Team Ivyhill is currently seeking to hire Referral Management (Non-Nurse) Reviewers to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management services for beneficiaries in the Defense Health Network.
Referral Management (Non-Nurse) Reviewers will be responsible for facilitating centralized product line and specialty referrals for Active-Duty Service Members and Tricare Prime beneficiaries enrolled to a Military Treatment Facility (MTF) in the National Capital Region.
This is an onsite employment opportunity.
Duties and Responsibilities
  1. Perform referral review duties, seeking guidance from the product line nurse(s), and other members of the healthcare team and MTF points of contact as necessary. Reviews all referrals for administrative, clinical completeness and appropriateness, dispositioning the referral within 24 hours from the date referral was written. Collaborates with appointing center, case managers, product line nurses, providers, clinics, manage care support contractor liaison and other members of the healthcare team as needed to ensure proper use of Direct Care system and civilian network resources, as well as to ensure that patients are booked at the right time, with the right provider, at the right place.
  2. Review Specialty Referral Guideline (SRG) compliance for disposition per IRMAC guidelines.
  3. Completes and returns Clear Legible Reports (CLR) to the ordering civilian provider within the required ROFR timelines.
  4. Receives and places telephone calls and computer/written correspondence regarding specialty clinic appointments and referrals. Routinely monitors and processes referral management Genesis Work Lists to ensure consults are being processed within the established guidelines.
  5. Advises patients of their referral status. This may include providing references for benefit counseling assistance and/or patient advocacy. Reschedule/instruct patients of other health care options within 3 days of notification of disapproved referral or invalid referral. Advises of Line-of-Duty issues as it relates to referral management.
  6. Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard operating procedures. Identifies and resolves ROFR issues in accordance with NCR Business Rules. Reports concerns related to the ROFR referral process to team lead as needed.
  7. Completes and returns Clear Legible Reports (CLR) to the ordering civilian provider within the required ROFR timelines.
  8. Verifies patients' eligibility in MHS-GENESIS. Update demographic information when needed.
  9. Document in MHS-GENESIS, explaining appropriate options to patients when they refuse appointments within access to care (i.e., point of service, Tricare Select, be connected to Beneficiary Counselor and Assistance Coordinator).
  10. Contacts product line nurse/clinic when appropriate for accommodation of highly valuable cases.
  11. Interfaces with the MCSC and multidisciplinary personnel as needed to ensure appropriateness of referrals. Submits referrals to non-network providers to TRICARE Service Center for medical necessity/appropriateness review.
  12. Routinely monitors referral management voicemail to ensure patient calls are returned within the guidelines established.
  13. Provides information about EPRO to requestors outside the NCR requesting care within the NCR.
  14. Closes unused referrals as directed by DHA IPM, NCR MD policies and notifies ordering provider accordingly.
  15. Orients and trains new IRMAC staff in the referral processes and timelines.
  16. Other duties as assigned.

Requirements
Qualified candidates must have a minimum of an Associate's Degree and a minimum of 2 years of experience in Utilization Management, Referral Management, Authorization/Denials, or Medical Claims Processing/Insurance Referral. Additionally, qualified candidates must:
  1. Be a U.S. Citizen.
  2. Have the knowledge, skills, and computer literacy to interpret and apply medical care criteria, such as InterQual, Milliman Ambulatory Care Guidelines, Specialty Referral Guidelines (SRGs) or other evidence-based guidelines identified by the Military Health System (MHS).
  3. Have knowledge of medical terminology with an ability to learn MHS, VA-DOD Sharing Program, TRICARE, HIPAA, release of medical information.
  4. Have effective communication and people skills.
  5. Have demonstrated ability to provide superior customer service skills.
  6. Have demonstrated knowledge and understanding of Access to Care Standards within the Direct Care System.
  7. Be able to pay strict attention to detail and the appropriate use of deferral codes.
  8. Have excellent organizational skills, i.e., ability to manage time effectively, prioritize tasks, set goals, and implement plans for achieving those goals.
  9. Have a working knowledge of Microsoft Suite of Products, including Word, Excel, PowerPoint, Access, Outlook (email), and the Internet

Benefits
Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

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