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Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Premium Food Runner supports the DCU Club at Polar Park and is a crucial member of the restaurant or catering team responsible for ensuring the smooth and efficient delivery of food from the kitchen to the customers' tables. The primary role of a Premium Food Runner is to facilitate effective communication between the kitchen staff and the serving staff, contributing to a positive dining experience for patrons.

This role pays an hourly rate of $15.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until September 18, 2026.

Polar Park is a baseball park in Worcester, Massachusetts, serving as the home of the Worcester Red Sox, a Minor League Baseball team competing at the Triple-A level and an affiliate of the Boston Red Sox. Opened for the 2021 Triple-A season, it has a seating capacity of 9,508 people.

• Transport dishes from the kitchen to the appropriate tables in a timely and organized manner, ensuring that orders are accurately delivered.

• Collaborate with kitchen and serving staff to maintain clear communication about order statuses, special requests, and any other relevant information.

• Coordinate with the kitchen team to ensure that all components of a meal are ready for delivery simultaneously, maintaining the overall flow of service.

• Inspect dishes for accuracy, presentation, and overall quality before delivering them to customers. Report any discrepancies or issues to the appropriate personnel.

• Provide excellent customer service by being attentive to customers' needs, answering questions, and addressing concerns in a professional and friendly manner.

• Assist in clearing empty plates and utensils from tables, resetting them for new diners, and maintaining overall cleanliness in the dining area.

• Collaborate with servers, chefs, and other restaurant staff to create a positive and efficient work environment.

• Familiarize yourself with the menu to accurately describe dishes and assist customers with inquiries.

• Three or more months' experience in the food service industry preferred.
• High school diploma or equivalent preferred.
• Ability to stand, walk, and carry trays for extended periods.
• Clear communication with both kitchen and serving staff, as well as customers.
• Efficient in managing multiple tasks and orders simultaneously.
• Ensure accuracy in food orders and quality control.
• Friendly and approachable demeanor when interacting with customers.
• Ability to work collaboratively with a diverse team in a fast-paced environment.
• Flexibility to handle unexpected situations and changes in priorities.
• Ability to work in a team-oriented, fast-paced, event-driven environment.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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