The incumbent serves as the Homeless Care Line Programs Manager for the VA NY /NJ Healthcare Network (VISN. The incumbent reviews, plans and coordinates the delivery of homeless programs across this network of 9 facilities (health care systems) to achieve VISN 2's mission. As the Care Line Programs Manager, the incumbent is actively involved in all phases of homeless program development, implementation, evaluation, strategic planning and coordination.
Qualifications:Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
a. Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it
is not possible to recruit qualified citizens in accordance with chapter 3, section A,
paragraph 3g this part).
b. Education. Have a masters degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work.
c. Licensure. Persons hired or reassigned to social worker positions in the GS-0185
series in VHA must be licensed or certified by a state to independently practice social
http://vaww.va.gov/OHRM/T38Hybrid/.
Loss of Licensure or Certification. Once licensed or certified, social workers must
maintain a full, valid, and unrestricted independent license or certification to remain
qualified for employment. Loss of licensure or certification will result in removal from
the GS-0185 social worker series and may result in termination of employment.
Physical Requirements. See VA Directive and Handbook 5019, Employee
Occupational Health Services.
English Language Proficiency. Candidates must be proficient in spoken and written
English to be appointed as authorized by 38 U.S.C. 7403(f).
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations:
Social Worker (Program Manager), GS-14
Experience and Education. One year of experience equivalent to the GS- 13 grade
level. Experience must demonstrate possession of advanced practice skills and
judgment, demonstrating progressively more professional competency. Individual may
have certification or other post-master's degree training from a nationally recognized
professional organization or university that includes a defined curriculum/course of
study and internship, or equivalent supervised professional experience.
Licensure/Certification. Individuals assigned as social worker program manager
must be licensed or certified at the advanced practice level, and must be able to
provide supervision for licensure.
Demonstrated Knowledge, Skills, and Abilities. In addition to the experience
above, the candidate must demonstrate all the following KSAs:
(a) Skill in large scale program coordination and administration across multiple sites,
which includes consultation, negotiation, and monitoring.
(b) Ability to translate management goals and objectives into well-coordinated and
controlled work operations.
(c) Ability to analyze organizational and operational problems and to develop and
implement solutions that result in sound operation of the program.
(d) Ability to collaborate with internal and external partners to further program goals
and enhance patient centered care.
(e) Ability to provide the full range of supervisory duties which would include
responsibility for assignment of work to be performed; performance evaluations;
selection of staff, training, and recommendation of awards, advancements, and
when appropriate, disciplinary action.
(f) Ability to oversee the fiscal matters of the functions supervised (including fund
controls, contracts, and equipment expenditures), forecast resource and
equipment needs, and administer the allocated budget.
(g) Skill in developing policies, procedures, and/or practice guidelines for the program
and in participating in national program development.
(h) Ability to collaborate with internal VHA partners, locally and on a national level, as
well as external community partners to further program goals and enhance patient
centered care.
Assignment. For all assignments above the full performance level, the higher-level
duties must consist of significant scope, complexity (difficulty), and variety and be
performed by the incumbent at least 25% of the time. At the GS-14 grade level, social
worker program managers are assigned to manage, direct, and oversee a major
specialty program(s) at the facility, VISN or VA Central Office level. As the facility level
program manager, typical assignments include serving as a care/product line
manager. Program managers may have responsibility for staffing, work assignments,
budget, services provided, program criteria, day-to-day program operations, and all
reporting requirements. Additionally, program managers at this grade generally have
collateral assignments, determined by the needs of the local facility. The program
manager provides analysis and evaluation of program data and computerized
programs to identify system-wide trends and needs to enhance the quality of service.
They develop and monitor staff compliance with practice, standards and guidelines.
As the VISN level program manager, typical assignments include overseeing a VISN
level program. The program manager serves as consultant to facilities in matters of
program operations. They develop and monitor facility compliance with practice,
standards, and guidelines across the VISN. The program manager reviews program
status with facility leadership. Additionally, program managers at this grade generally
have collateral assignments, determined by the needs of the VISN. The VISN program
manager provides analysis and evaluation of program data and computerized
programs to identify system-wide trends and needs to enhance the quality of service.
As the national level program manager, typical assignments include supporting
implementation of a national program. The national program manager reports to
senior executive service equivalent or GS-15 grade level national program director.
They may have responsibility for staffing, work assignments, budget, services
provided, day-to-day program operations, and all reporting requirements. Program
manager responsibilities also include developing and serving as a subject matter
expert for program specific policy and regulations and interface with congressional
representatives. Program managers at this grade generally have collateral
assignments determined by the needs of VHA Central Office. The national program
manager provides analysis and evaluation of program data and computerized
programs to identify system-wide trends and needs to enhance the quality of service.
They develop and monitor staff compliance with program standards, guidelines, and
service delivery. They develop and implement national training programs for internal
and external partners. Program managers are responsible for ensuring program
development, management, and evaluation that includes assessing the mission,
goals, and programs of the organization in terms of psychosocial needs of Veterans,
their families, and caregivers and establishing objectives consistent with
organizational goals.
Preferred Experience: Preferred experience being a Facility Homeless Programs Manager within VISN 2. Familiarity with Homeless data, programs, initiatives, and programmatic management and oversight at the facility or VISN level.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is at the GS-14 level.
Physical Requirements: Work is mostly sedentary but also demands standing, walking, bending, twisting, and carrying light items.Education:Education. Have a masters degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work.Employment Type: OTHER